Jeffery Johnson has over 15 years of experience in logistics, customer service, and sales support roles. He has a proven track record of attaining exceptional client satisfaction ratings and solving problems as part of successful teams at both large companies like Lennox International and Verizon Business and smaller businesses. His core competencies include customer service, logistics, problem solving, and communication. He is now seeking a new opportunity to utilize his skills and commitment to exceeding expectations.

1. JEFFERY JOHNSON
115 Meadowgate Court • St. Peters, Missouri 63376
(636) 244-2920 • jeff.johnson007@yahoo.com
LOGISTICS / CUSTOMER SERVICE
Highly experienced and successful Customer Service and Logistics Professional with track record of
attaining exceptional client satisfaction ratings, earning promotions and solving problems as part of
successful teams at both large and small companies. Skilled in logistics, shipping and warehouse
operations. Committed to seeing projects through from inception to completion. History of success
in sales support positions and passion for exceeding customer and company expectations.
Core Competencies
Customer Service • Logistics • Problem Solving • Inventory Control • Organization
Communication • Billing • Shipping & Receiving • Hands-on Leadership • Collaboration
Sales Support • Client Relations • Project Management • Order Fulfillment
PROFESSIONAL EXPERIENCE
LENNOX INTERNATIONAL, Bridgeton, Missouri • 2007-2014
Global provider of climate control solutions for heating, air conditioning and refrigeration markets,
employing more than 12K worldwide.
Warehouseman: Received incoming parts and equipment shipments, ensuring efficient and
productive warehouse operations. Processed motor freight and UPS orders in preparation for
shipment. Oversaw inventory control of Lennox parts and equipment, utilizing organizational and
mathematical skills and knowledge of company parts and equipment.
Highlights:
• Communicated successfully with clients to fulfill will call orders, employing exceptional
customer service skills.
MCI / VERIZON BUSINESS, Weldon Springs, Missouri • 1999-2007
Leading business telecommunications company and subsidiary of Verizon, providing numerous
communication services, employing more than 30K and reporting $26B in annual revenue.
Corporate Billing Analyst (2004-2007): Interacted productively with customers to resolve billing
questions and problems. Determined source of issues, if any, and corrected problems. Issued
credits and denied disputes. Communicated system and process issued and supported system
owner through problem resolution. Followed up on outstanding issues to ensure speedy resolution.
Achievements:
• Earned recognition as one of company’s top 5 Billing Analysts.
• Wrote millions of dollars’ worth of credits, providing exceptional customer service.
Implementation Specialist / Project Manager (1999-2004): Served as single point of contact for
all phases of dedicated order installation, status and escalation management. Interacted with
customers and internal support groups including sales, order entry, circuit design and installation
technicians to expedite orders and meet all customer service delivery expectations. Updated clients
regularly utilizing telephone calls, spreadsheets and conference calls.
Resume

2. JEFFERY JOHNSON
Page 2
(636) 244-2920 • jeff.johnson007@yahoo.com
MCI / VERIZON BUSINESS, Weldon Springs, Missouri • 1999-2007 (CONTINUED)
Accomplishments / Awards:
• Received numerous company awards for providing excellent customer service.
• Attained 100% customer satisfaction rating on client survey, becoming first person in
company’s history to do so.
• Earned promotion to Corporate Billing Analyst position.
SATURN OF ST. CHARLES, St. Charles, Missouri • 1998-1999
Automotive dealership selling new and used Saturn vehicles.
Sales Consultant: Sold new and previously owned vehicles utilizing knowledge of car capabilities
and features. Developed and maintained positive relationships with customers. Closed sales.
Collaborated directly with credit department staff to approve or reject credit applications.
Career Note: Additional work experience includes successful roles as Sales Consultant for
construction business as well as Account Manager and Shipping Supervisor for communications
companies, providing exceptional sales support, customer service and solutions to problems.
EDUCATION / TRAINING
Construction Supervisory Training Program
COMPUTER SKILLS
Microsoft Office Suite
MAS 90
NetPro
F&E
Tcoms
Ixplus
Clientview
Orderview
Contract Viewer
Resume

3. JEFFERY JOHNSON
115 Meadowgate Court • St. Peters, Missouri 63376
(636) 244-2920 • jeff.johnson007@yahoo.com
[NAME]
[JOB TITLE]
[COMPANY]
[CONTACT INFORMATION]
Dear [NAME]:
As a highly accomplished and committed Customer Service and Logistics Professional with a track
record of overseeing shipping and receiving and maintaining exceptional inventory control and a
history of earning high client satisfaction ratings and resolving customer concerns, I am now
seeking to utilize my experience and commitment to success in the announced position of [JOB
TITLE] with your organization.
During my career, I have worked as a Warehouseman, Corporate Billing Analyst, Implementation
Specialist and Sales Consultant, among other positions, earning promotions and superior client
satisfaction ratings and consistently exceeding goals at all levels.
Highlights of my career include:
• Ensuring efficient and productive warehouse operations as Warehouseman with Lennox
International office in Bridgeton, Missouri.
• Earning recognition as one of Verizon Business’ top 5 Billing Analysts.
• Attaining 100% customer satisfaction rating, becoming first person in company history to do
so, as Implementation Specialist / Project Manager with Verizon Business.
• Earning promotion from Implementation Specialist / Project Manager to Corporate Billing
Analyst with Verizon Business.
In short, I believe my history of earning honors for exceptional customer service, my commitment to
seeing projects through from inception to completion and my track record of solving problems at
multi-million dollar businesses make me an excellent candidate for the position with your company.
For a more detailed presentation of my skills and background, please review the enclosed resume
and feel free to contact me at your earliest convenience. I look forward to hearing from you. Thank
you for your consideration.
Sincerely,
Jeffery Johnson
Resume