Brandy J'ana Burkett seeks a creative and challenging position that provides opportunities for growth. She has over 15 years of experience in banking and financial training. Currently, she is an Assistant Vice President at Regions Bank where she assesses training needs, develops curriculum, and facilitates training programs. Previously, she held various roles including commercial banker, loan processor, and branch manager.

1. Brandy J’ana Burkett
2676 Morris Majestic Road
Morris, Alabama 36116
Cell (205) 807-4130
samsmom0415@gmail.com
OBJECTIVE:
To obtain a position within the company that provides a creative, challenging and rewarding team-based work environment
with the opportunity for growth and advancement.
PROFESSIONAL EXPERIENCE:
2007-Present
Regions Bank, Birmingham, Alabama
Assistant Vice President - Performance Management Facilitator
• Assess, develop and facilitate quality Treasury Management product and procedural training to associates and
new hires within the Client Services (CS) Call Center.
• Assess, develop and facilitate quality commercial loan, DDA and application training to associates and new hires
within the Client Services (CS) Call Center.
• Responsible for the ongoing professional development of Client Services phone and email agents.
• Work with various departments and lines of business to identify training needs for associates and prepare them
for TM product changes, system upgrades and operational changes.
• Provide training plans and strategies to meet current needs and to also assist in the development of a strong and
unified department structure.
• Work closely with operational partners to develop e-learning courses for new hire and existing associates
• Work closely with management to create yearly training initiatives which detail the proposed accomplishments
over the next year and to set goals for the training team.
• Review and assess agent calls for monthly scorecard metrics and work with management on agent improvement.
• Created and currently maintain the Client Services Resource Center on life@regions.com. This is a knowledge
base used as a source for up to date information on training, alerts, current process and procedure within the CS
Department
2005-2007
AmSouth Bank, Birmingham, Alabama
Commercial Banking Trainer
• Assessed, developed and facilitated quality Commercial Loan Function, Loan Documentation, Edge and Level III
training to Paralenders, Relationship Banking Assistants, Relationship Team Administrators and Credit
Underwriters
• Traveled to multiple geographies to deliver instructor led training
• Reported status updates to management, reviewed existing courses, researched policy and procedural changes and
applied the changes to the current training curriculum
• Position eliminated due to merger. Accepted a training position in Commercial Client Services.
2001-2005
AmSouth Bank, Birmingham, Alabama
Commercial Real Estate Paralender II
• Collected and reviewed loan documents and worked with closing attorneys to book, fund and review new and
renewed commercial loans.
• Determined that loans were documented, closed and processed according to AmSouth policy.
• Handled all loan processing and customer service for both loan and deposit accounts and was responsible for
loan/credit files and exceptions to policy.

2. 2000-2001
Compass Bank, Montgomery, Alabama
Customer Service Manager
• Provided quality customer service and handled customer complaints for a high volume Compass Bank branch
• Supervised staffs daily processes and procedures
• Assisted the branch manager with the recruiting, interviewing and hiring process
• Provided sales and operation training for all new employees
• Developed goals, completed monthly and annual performance evaluations and conducted counseling summaries
for recommended disciplinary actions and terminations
• Responsible for branch cash limits, balancing the vault and cash shipments
1999-2000
SouthTrust Bank, Montgomery, Alabama
Head Vault Teller
• Handled the daily transactions and balancing of the branch vault
• Bought and sold currency to and from the main vault and assured that the transactions were done accurately and
in a timely manner
• Responsible for daily transactions of customers at the bank and assisted with other duties as assigned by my
supervisor
1995-1999
SouthTrust Bank, Montgomery, Alabama
Credit Administration
• Created and administered various reports for the commercial loan officers and reported month end information to
the corporate office in Birmingham
• Handled bankruptcies, foreclosure preparation, and monthly past dues for officers
• Prepared the executive summary for the Executive Loan Committee meeting every month
• Organized the board reports for the board members of the bank and took minutes in the meetings
• Performed other duties as assigned by my manager
RELATED EXPERIENCE
WebEx D&B Market Insight Learning Management System
Mainframe Internet/Intranet
SnagIt Microsoft Applications
EDUCATION:
Langevin Learning Services - Certified Instructor/Facilitator 2008
Troy State University of Montgomery - Junior status 1997
West Ashley High School - General Diploma, Honor Society President, Graduated 1990
ACCOMPLISHMENTS:
Member of the SouthTrust Bank Quality Service Council 1996-2000
United Way Campaign 1996-Continuous
Captain for the Relay for Life 1996-1998
Junior Achievement – 2006 -2013
Commercial Banking Officer – 2005
Assistant Vice President - 2010