Dennis Whitaker has over 20 years of experience in operations analysis and customer service roles. He currently works as an Operations Analyst for Morgan Stanley Smith Barney, where he processes client documentation, resolves errors, and acts as a liaison between different departments. Previously, he was a Registration Director at Harcourt Inc., where he supervised employees and formulated new policies. He also has experience in customer service roles from temporary positions at American Express and the Chicago Tribune.

1. DENNIS L. WHITAKER
5012 N. Hermitage Ave.
Apt 3W
Chicago, IL 60640
(312) 813-6420
DenWhitaker@outlook.com
PROFESSIONAL EXPERIENCE
Operations Analyst – Morgan Stanley Smith Barney – 440 S. LaSalle St. Chicago IL. October 2000 – Present
 Review and Processing of client account documentation.
 Resolve any documentation errors / deficiencies with the appropriate sales team.
 Liaison between Financial Advisors and various departments to facilitate compliance issues.
 Process ACAT, DTC, Securities Journal and Wire payments from clients to various vendors.
 Reconciliation of daily compliance breaks
 Processing physical securities as well as deposit from various sales teams.
 Correspond with multiple branch managers and sales teams to resolve document discrepancies.
 Lead processer in the “on-boarding” of new sales teams in multiple branches.
 Cross training staff to ensure sufficient back up capacities are met.
 Processing daily reports and notating deficiencies to management.
 Monitor proprietary reports to resolve settlement breaks.
 Run access reports to ensure wire settlements were completed.
 Processing and posting of inbound checks to client’s accounts.
 Assisted with the monthly audit of physical certs held in the vault.
Registration Director – Harcourt Inc. – 111 S Jackson Blvd., Chicago IL. July 1998 – August 1999
 Supervisor in charge of Customer Service Dept.
 Scheduled Employee work shifts
 Formulated and institute new policies and procedures
 Supervise students monthly payments
 Employee evaluations
Various Positions – Employed through Temporary Agencies – Chicago IL. January 1997 – June 1998
Agency: “Staffing Consultants Inc.” Company: “American Express” seven months
Agency: “Seville Temporaries” Company: “Chicago Tribune” three months
Customer Service Representative – U.S. Delivery Service – 2400 N. Ashland Ave. November 1995 – December 1996
 Received and routed incoming calls
 Track packages out for delivery
 Verify driver availability
 Liaison with customers concerning delivery times
APPLICABLE SKILLS
Microsoft Word - Excel - Customer Service - Bank Reconciliation - Administrative - Managerial - Data Entry
- Payroll - Accounts Payable / Receivable - Proof Reader - DTC Transfers – ACAT Transfers – Sales Liaison - Record
Keeping - Employee Training - Compliance
EDUCATION
Martin Luther King High School Chicago IL Tennessee State University PTC Career Institute – Chicago IL
September 1983 – May 1987 August 1987 – May 1989 May 1992 – November 1992
Diploma ABS in Communications Certificate of Completion