20150601 brownbag v3

1. Driving with Purpose: Logic Modeling the Standard
iSites Migration
Shirah Hecht
Kathleen Stuart
June 4, 2015

2. The Challenge – Migrating Standard iSites
• 5,240 Standard iSites, 4570 of these are
active
• No metadata about departments for iSites
• 6,624 unique administrator emails
• 682 of 1212 FAS iSites no known owner
• 668 of 1265 CA iSites no known owner
• 9,830 videos using VPT
• Four platform options not available to
everyone
• Feature gap between platforms and iSites
• Timeline – September 2014 to June 2016
• Two person team
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FAS Known Departments

3. The Challenge – Working across Harvard
• FAS
– Over 153 departments, centers, groups
• Central Administration
– Over 115 departments, offices, groups
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Schools
– DCE, GSD, GSE, HDS, HKS, HLS, HSPH
Libraries & Museums
– Over 163 iSites

4. The Challenge – Finding Solutions
• Applications
– Course Catalog and Cross Registration
– Financial Aid Tool
– Calendar
• Custom group permissions
• Redirect and domain naming strategy
• Archiving
– Retention for academic content
– Preservation for relevant content
• Video hosting to replace VPT
• Export tool to simplify exporting content from iSites
• Granular permissions, office hours, dropbox, etc.
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5. We Needed More than a Project Charter
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6. We Needed More than a Project Charter
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We needed a Porsche

7. Program Evaluation and “Program”
INPUTS
resources
needed, such as
funds or
professional staff
THROUGH-PUT
the activity or
process of the
program itself
OUTPUTS
the results of the
program for
people or other
entities

8. The Logic Model
Holistic – visualizing the whole program
Process-orientation
Towards an articulated goal

9. Telling the Story with Data
Program
Internal
Audience
External
Audience
Audiences for reporting and data:
• Internal (management)
• External (support)

10. Value of Logic Model
• Articulate how the program works
- Shared internal conversation about goals
- Clarify mission and process
• Communicate to others about the program
- Convey program goals and how they will be achieved
- Gain support and eyes on the process
- Demonstrate how the program works in a one-page overview
• Evaluate by tracking progress and program results
- Create an “evaluation” or tracking plan
- Collect data relevant to decision-making internally
- Measure progress for internal and external audiences

11. Steps in the Process
1. Constituency Mapping
2. Identify Goals and Outcomes
3. Answer Questions to Complete Model:
– Beneficiaries/Users
– Activities by Program Staff
– Outputs vs. Outcomes
– Resources
4. Link Logic Model to Metrics and Reporting

12. Basic Logic Model

13. “Tearless” Flip Chart Headings
• If We Got it Right, What Would it Look Like? (Goal)
• Who Are We Trying to Serve? (User Experience)
• What Are the First Changes We Expect?
– Short-Term Outcomes
– Medium-Term Outcomes
– Long-Term Outcomes as Impact
• What Must be Done? (Activities)
• What Can be Measured/Counted? (Metrics)
• What Do We Need to Make it Happen? (Resources)

14. Where We Are Now
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Logic Models for:
– Communication
– Fit Gap Analysis
– Data and
Preparation
– Site Migration
– Full Program

15. Where We Are Now
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Translation of
Model to Plan
• Tasks
• Who
• Status
• Deadline

16. Where We Are Now
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Working towards achieving the
outcomes we have defined:
• Sustainable web platforms that meet
key customer needs
• Improved overall user experiences
• Strategic solutions to issues identified
during discovery process
• Comprehensive, accurate reporting
• Repository of website data for future
use
• Informed and satisfied customers
• Retirement of the iSites platform

17. Thank You!
iSites website http://standardisites.harvard.edu.
Logic Model Materials: http://pmo.huit.harvard.edu/defining-success
Contact
Kathleen Stuart
Senior Product Manager
Academic Technology Services
Kathleen_Stuart@Harvard.edu
Shirah Hecht, Ph.D.
Program Evaluator
Academic Technology Services
Shirah_Hecht@Harvard.edu
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