This session describes the governance framework, the people engaged in the governance process, and how decisions move from "idea" to "services" at Cal Poly.

1. July 10-11, 2019
The Conference Center,

2. Establishing the Vision, Priority and
Pace of Enterprise IT Services
Alison Robinson, Associate Vice President

3. Outcomes for Today’s Sessions:
• Why: structure governance for agility
• How: processes and approach to speed decision-
making
• Future: additional approaches to add more agility to
governance

4. “Open” Cal Poly Data
Center at AWS
Atlassian Suite
Implementation
Plan/Build/Run
Organization
Student Employee
Program
ITS Service
Organization in a
DevOps Culture
Modernizing IT @ Cal Poly

5. Continuous improvement led to the
team completing 3x’s as many tasks
Why Agile Governance?
AWS – deliver faster than decisions can be made
20 45 80 1031 1288
Runbooks Design Meetings Feature Requests
to AWS
Tasks Completed
– Phase II
Tasks Completed
in Total

6. Establish vision, priority and pace
Facilitate the effective and efficient use of technology
Process to move from “Idea” to “Service”
- Remains an idea until approved
- Focus on delivering value
- Process driven
- Defined through proposals and business cases
Governance Goals:

7. Current State: Organized by Technical Functions

8. Future State: Cal Poly ITS Framework
One “front door” to IT to:
1) Order a service
2) Receive help with a service
3) Request a new service
Streamlined
DevOps Approach
Agility
Cost

9. ITMC
Administrative
Solutions
Data FITRB
Learning &
Research Tech.
Security SC3
Governance Structure

10. Purpose: Advise the president and vice president of ITS on technology demand
through a governance process that ensures inclusive access to consideration for
IT resources for project work.
Members: vice presidents and chairs of workgroups
Goals:
o Establish the vision, priority and pace of University work
o Facilitate the effective and efficient use of technology
o Process to move from “idea” to “service”
ITMC: Information Technology Management Council

11. Administrative Solutions
Data Governance
Facilities Information Technology Review Board *
Learning & Research Technologies *
Security *
Student Campus Computing Committee *
Workgroups

12. Governance Workflow

13. Group decision-making software
Pre-vetting of requests before submission
“The Dream” – high dollar yearly priorities
Future Enhancements to Agility in Governance

14. Thank you
Alison Robinson
Email: arobin31@calpoly.edu
LinkedIn: www.linkedin.com/in/alisonarobinson