1. Sheryl Wells
1388 Westchester Westland, MI 48186 (734) 334-7017 or (734) 331-2697 slw9222@hotmail.com
Life Insurance Sales Professional
Profile
Dedicated customer service manager with 10+ years of experience in retail. Consistently achieves high customer
satisfaction rankings and improvements to the bottom line. Respected builder and leader of customer-focused teams;
instills a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Leads by
example.
SUMMARY OF QUALIFICATIONS
· Customer Service Management · Complaint Handling & Resolution
· Retail Operations Management · Customer Satisfaction Enhancement
· Front End Supervision · Sales and Margin Improvement
· Team building and Training · Cost-Reduction Strategies
Skills
 Sales Strategies
 Client Relations
 Cold Calling
 Branding
 Account Management
WORK HISTORY
7-2013 to 4-2016 Customer Service Representative
Convergys Work at Home. Cincinnati, OH
4-2012 to Present Customer Service Representative
Office Depot 45580 Michigan Ave. Canton, MI 48188/734-859-9053
8-2010 to 12-2011 Designer
Wesley Berry Flowers 2985 Haggerty Rd Commerce, MI 48390 (248) 851-2881
5-2006 to 8-2010 Designer
Livernois Davison Flowers 13517 Livernois Ave Detroit, MI 48238 (313) 933-0081
5-2006 to 11-2007 Department Manager
Michael’s Arts and Crafts 34634 Warren Rd, Westland, MI 48185 (734) 425-0380
EDUCATION
Certified Life Insurance Producer
Course Work toward B.A. at University of Michigan, Ann Arbor