Presentation at BbTLC11-conference op 13th of April 2011 in Leeds. Presentation is to improve the use of Blackboard by using the Eesysoft product

1. Improve the Use of Blackboard with Support of Eesysoft Willem van Valkenburg, SSC-ICT Education Technology, Delft University of Technology

2. Who am I? Willem van Valkenburg Manager of TU Delft VLE (Blackboard) Project leader TU Delft Mobile Director TU Delft OpenCourseWare Chair of the Dutch Blackboard Usergroup(NLBbUG) Twitter on twitter.com/wfvanvalkenburg Blog on www.e-learn.nl Presentation will be available on http://slideshare.net/wfvanvalkenburg

3. TU Delft: Basic Data www.tudelft.nl TU Delft Faculties: 8 Bachelor programmes: 16 Master programmes: 39 Total number of students: 16,500 International students: 14% Scientific staff: 2,700 Number of PhD-theses per year: 260 Focal Multi-disciplinary Research Programs: Energy, Health, Infrastructures, Environment. 3

4. Agenda Introduction Results user survey Solution of Eesysoft Questions

5. Blackboard user since 1999 Blackboard Learn 9.1 with Content System Community System (Portal) Blackboard Mobile Learn and Central Wimba Collaboration Suite Daily >10k unique logins Around 8k courses (2 years) Introduction

6. 104 instructor surveys submitted 664 student surveys submitted User Survey

7. Response instructors

10. Abilityotperiodically test

11. Easy communicationwith students

12. Availability of information for students

13. Increasesquality

14. Reference possibilityfor students

15. Educational resources are up-to-date

17. Doesn’tincrease the quality

18. New versionscausesproblems

19. Inflexible

20. Takes a lot of time

22. Conclusions ELS Most of the instructors use ELS They are satisfied with the response The attendance of the workshops is low Reasons Not all instructors start their classes in September They want short instruction video’s at the moment they needed

23. What do students think of their courses? (1)

24. What do students think of their courses? (2) Positive Information up-to-date Well structured Tests Announcements Assignments Negative Not up-to-date Not well structured No communication Wrong use of features Little used

25. Summary Both instructors and students are positive about Blackboard, but… Many of the available features are not being used, because: They are not aware of their existence They don’t know how to use it They want to be supported and informed at the moment of need and 24x7

27. Less helpdesk support needed

28. Less training / workshops needed

29. Better and more consistent use of Blackboard

31. If users click the link in the welcome message they are shown a video

32. Tooltip of a known problem (about guest access and link to work-around)

33. Message about a known problem and the possibility to keep informed

34. Dashboard with different widgets of information.This can be changed to own look and feel

35. Within the dashboard an user can select an help item. It is very easy to embed video’s

36. A user can select in his profile how much pro-active support he wants to see

37. w.f.vanvalkenburg@tudelft.nl twitter.com/wfvanvalkenburg slideshare.net/wfvanvalkenburg April 12, 2011 23