Housekeeping is the hotel department responsible for cleanliness. It aims to provide a clean, comfortable environment for guests. The housekeeping department takes care of all hotel rooms, which are the largest part of the hotel and biggest revenue generator. It offers laundry, cleaning, and amenities to satisfy guests and ensure they have a positive stay. Cleanliness and hygiene are vital for guest satisfaction and the hotel's reputation.

1. Presentation on
House keeping
By:-
Kritika Pal
01-Batch

2. House keeping
• Housekeeping is the department that deals essentially with cleanliness and all
ancillary service attached to that.
• The standard plays an important role in the reputation of the hotels. One feels
comfortable only in the environment which is clean and well ordered, so
cleanliness is important for health foremost also for well being.
• Accommodation in hotels tend to be the largest part of the hotel, it is the most
revenue generating department, the housekeeping department takes care of all
rooms is often largest department in hotels.
• The rooms in hotels are offered as accommodation to travelers/ guest as individual
units of bedroom. Some interconnected rooms are also made which will be helpful
to the guest and families. Many hotels offer suits to the guest.

3. House keeping
• Hotel offer laundry, dry leaning facilities for guest clothes, shoe polishing
facilities also.
• Hotel aims to make environment comfortable and offer specialised service
to the guest.
• Hotel offer guest the choice of specialty restaurant, coffee shop. The bar
also sells liquors which generate the revenue of the hotel. They are
available in banqueting, meeting and private party facilities.
• Revenue can be generated from conferencing, meeting, seminar etc.

4. House keeping
• These days shopping arcade also found in hotels.
• A health club is a part of facilities of most large hotels especially resort
hotels this also include swimming pool and spa facilities.
• Hotels try to make the ambiance as pleasant as possible by nice colour
scheme, attractive furnishing and a well kept efficient staff.
• House keeping is the department determine to a large extent whether
guests are happy during stay and in turn mankind they return to the hotel.
• The fine accommodation and service are provided to the guest so they are
pleased with the hotel. The guest satisfaction is its primary object and the
hygiene factor must always be present in the hotel.

5. House keeping
• In hotels major part of revenue comes from
rooms, rooms which is not sold on any night
losses revenue forever and reason for poor
occupancy can be anything like hygiene factor,
cleanliness, lack of modernizing etc. hence main
purpose is to improve whole appeal of the room.
A guest spend more time alone in his room than
any other part of the hotel, so he can check up
the cleanliness he wishes to as some of the guest
are more health conscious these days.

6. House keeping
• He may check up dusting, in-depth cleaning and losses
confidence if properly not done e.g. If drawers are not
cleaned he may generally won't feel like putting his
clothes down. Decent room supplies are service like
quick laundry and dry cleaning service shows guest
that hotel is considering his comfort and wishes to
please him. not only this from the cleanliness of lobby,
public area, restaurant, cloakrooms, the state and
cleanliness of uniform the guest can judge a lot about
hotel. it can be positive or negative judgement we can
conclude that housekeeping department contributes
greatly to all guest impression of the hotel.

7. House keeping
• Cleanliness is the Vital factor to gain trust from your occupants. In hospitality
industry, the individuals who were into it, are looking forward into the utmost of
the service they can render to there clients.How can a businessman sell its product
without proper label?or without captive packaging?Same as on the hospitality
industry, the image of a certain Hotel is with in its people,its premises,its ambiance
and on how they treat their guests.The lines that says "a home away from home" is
the most popular tag in Hotels.So,how can you provide someone a "home away
from home" when you cannot even deliver the most basic requirement of a
home?
Housekeeping plays an important role in the reputation of the hotels because one
feels most comfortable only in the environment which is clean and well ordered, it
is important for health foremost also for individual well being.
Thus, housekeeping is as crucial as the business itself.

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14. Standard Layout of Room