The document provides an overview of housekeeping in the hospitality industry. It defines housekeeping as providing a clean, comfortable and safe environment through management and maintenance. It outlines the layout and major departments of a typical housekeeping department, including linen storage, laundry, supplies stores, and upholstery areas. Cleanliness, comfort and safety are identified as key goals, with specifics on cleaning rooms, furniture placement, and security measures. The housekeeping department works closely with other hotel departments like front office, engineering and food and beverage.

1.  INTRODUCTION
TO
HOUSEKEEPING
Introduction ,
Categorization ,
Types& Organization Structure of a Hotel
Definition & Importance of House keeping
Department
Role of House keeping in hospitality industry

2. Welcome to Housekeeping
Department

4. LAYOUT OF HOUSEKEEPING DEPARTMENT:
LINEN
STORE
TAILOR
SHOP
LINEN & UNIFORM
ROOM
LAUNDRY
Employee
Exchange counter
EXECUTIVE
SECY HOUSEKEEPING
DESK
HOUSEKEEPER
CONTROL
LOST&FOUND
HOUSEKEEPING
SUPPLIES
STORES
UPHOLSTERY
&
FURNITURE
YARD
FLOWER
ROOM

6. What is
Housekeeping

7. HOUSEKEEPING
HOUSEKEEPING is defined as
the provision of a clean,
comfortable and safe
environment.
It is the management and
maintenance of the property
and equipment of an
institution or organization, a
house, industrial or
commercial institution
Cleanliness, Comfort and
Safety are the essence of
housekeeping.

8. CLEANLINESS
 Room, bed, toilets should be clean
 Room must be swept and mopped &
carpets cleaned
 Furniture should be in place, and
everything should be maintained in its
original state
 Bed has to be made
 Toilets supplies should be replenished

9. COMFORT
 The furniture should be such that the
guest are able to relax
 Height of the furniture is in relevance to
the writing table
 Bed should be soft and comfortable
 Supplies that are kept in the room should
be convenient for the guest, e.g. the
scribbling pad should be placed on the
bedside table near the telephones

10. SAFETY
 The hotel should be secure.
 There should be safety measures on all
the floors.
 The locks, doors and windows should be
secure.
 The corridors should be well lit
 Fire alarms and smoke detectors must be
in place.
 There must be a fire escape system
 Thefts should be guarded against

11. AIM
The aim of all accommodation
establishment is to provide their customer
with
 Clean
 Comfortable
 Attractive
 Welcoming surrounding
Which give the value of money

12. HOUSEKEEPING
HK department
Front Area
Back Area
Public Area
Floor Area
All areas only accessible for staff

13. Public Area
 Lobby
/ Foyer
 Restaurant
 Bar
 Discotheque
 Coffee shop
 Swimming pool
 Spas
 Parlour
 Shopping
arcade

14. Floor area
Rooms
Corridors

15. Back Area
 Offices
 Staff
locker
 Back office
 Service elevator

16. Major departments with which HK
deals with




Front office- ( for all major reports like
occupancy chart, discrepancy report , updating
room status report& releasing room for resale).
Eng. Dept.-for all major maintenance jobs.
Food beverage ( for cleaning of all major
restaurant outlets, discotheques & bars )
Purchase & stores- for the flow of all supplies &
amenities in the dept. for smooth running of this
operational department

17. Who is the HOD to this
department?
 The EHK ( Executive house keeper) or

the Rooms Divisions Manager.

18. Other members of the department
are:









Assistant managers ,
Supervisors,
Room boys ,
Chamber maids ,
Housemen,
Tailors,
Florist
Valet &
Other contracted staff

19. In laundry
 Laundry managers
 Supervisors
 Washer man
 Laundry valet
 Uniform
 others
room attendant

20. Major concern areas for the
department ,apart from cleaning





To control all types of pest threats which the
hotel faces. The process of controlling is called
fumigation.
All thematic decorations & celebration of all
major & happening festivals of the area
Horticulture .
Outsourced jobs like painting of the hotel
building exterior & interiors, carpet cleaning etc.
budget

21. Interior decoration
 Planning
 Introducing new trends
 Refurbishing
 Refurnishing
 Choosing the right colour for the right type
of room
 others

22. Scope of job as a housekeeper





House keeping nowadays is widespread
in other establishments apart from hotels
house keeping services are also hired by
other institution like:
Shopping Malls
Private hospitals
Hostels
Corporate offices
Spa& gyms & many more