The document discusses organizing the housekeeping job in commercial lodging establishments like hotels. It defines housekeeping and the roles of housekeepers. There are two main types of housekeeping - domestic, referring to housekeeping maintenance in a private home, and institutional, referring to housekeeping in commercial properties. The scope of housekeeping maintenance covers public areas, rooms, linen and laundry services, and fixtures. The document provides sample organizational charts for the housekeeping department in large and small properties. It concludes with standards for good housekeeping such as cleanliness, orderliness, and guest comfort.

1. ORGANIZING THE
HOUSEKEEPING JOB
Delgado, Raymond Vincent B.
Instructor

2. I. Definition
Housekeeping
 refers to the upkeep and maintenance of
cleanliness and order in a house or a lodging
establishment such as inn, hotel, apartel,
condominium, resort, dormitory, or a hospital.
 often one of the most neglected areas of
operations among hotels, resorts, and many
lodging establishments.

3. Housekeeper
 is one who is responsible for administering
housekeeping maintenance and for insuring that
everything is in order.
 sees to it that all occupants are comfortable, safe
and protected from disease-causing bacteria.

5. II. Types of Housekeeping
1. Domestic Housekeeping
 refers to housekeeping maintenance in a
house
 covers the ff:
 bedrooms
 kitchen
 dining
 receiving area
 grounds and surrounding areas

6.  Lady of the house – usually the wife/mother or
caretaker; acts as the head housekeeper
- responsible for keeping the
household in proper order.
- also manages food preparation and food
service.
2. Institutional Housekeeping
 applies to housekeeping maintenance in
commercial lodging establishments like
hotels, resorts, inns and apartels

7.  it covers the ff. areas;
 guest rooms
 hallways and corridors
 lobby
 public areas and restaurants
 offices
 stairways
 grounds and plants
 linen and laundry area
 pest control

8. III. Scope of Housekeeping Maintenance
1. Maintenance of Public Areas to include:
 lobby
 corridors
 function rooms
 offices
 grounds and garden landscape
 reception area
 hallways
 other areas accessible to public

9. 2. Rooms Maintenance, covering:
 guestrooms
 hallways in guestroom areas
 service station
 linen room
3. Linen and Laundry Service, servicing:
 guest laundry
 uniform of staff
 linen used for food/beverage operations
4. Installation, cleaning, and Maintenance of
Fixtures and Facilities like furniture and
appliances.

10. 5. Pest Control

11. Organizational Chart of H.K. Department for large properties
Executive Housekeeper/
Housekeeping Manager
Roomskeeping
Supervisor
Public Area Supervisor
Linen and Laundry
Supervisor
Roomboy
Chambermaid
Mini-Bar Attendant
Houseman
Utility/Maintenance
Pest Control
Technician
Gardener/ Grounds
Maintenance
Linen Attendant
Laundry Attendant
Valet Runner
Steam
Presser/Ironer

12. Housekeeping Supervisor
Assistant
Housekeeping
Supervisor
Organizational Cahr of the Housekeeping Section
(smaller establishsments)
Room Attendant/
Roomboy
Houseman and
Powder Girl
Linen and
Laundry
Attendant
Gardener and
Ground
Maintenance
Crew

13. IV. Standards of Good Housekeeping
1. Cleanliness
2. Orderliness
3. Sanitation
4. Guest and Clients’ Comfort
5. Eye Appeal
6. Safety
7. Materials Control and Preventive
Maintenance
8. Guest Relations