Housekeeping nc ii

1. HOUSEKEEPING NC II
ONE MONTH 440 HRS.

2. BASIC COMPETENCIES
1. Participate in workplace communications
* Customer Oriented Communication
Skills
2. Work in a Team Environment
* Work Values and Attitudes
2. Practice Career Professionalism

3. COMMON COMPETENCIES
1. Develop and update Industry Knowledge
* Seek info on this Industry
* Update Industry Knowledge
2. Observe Workplace Hygiene Procedures
• Follow hygiene procedures
• Identify hygiene risks
3. Perform Workplace and Safety Practices
Follow workplace procedures for health, safety and security
measures
4. Practice Occupational Health and Safety Procedures
Identify & evaluate risks
Deal with emergency situations
Control hazards and risks
Maintain Occupation Health and Safety Procedures

4. 5. Perform Computer Operations
Identify computer functions, general features and capabilities
Produce accurate data according to job requirements

5. CORE COMPETENCIES
• Part I
1. Duties & Responsibilities of Housekeeping Personnel
2. Elements on how to attain quality standards of Attitudes and
Attibutes of
housekeeping personnel.
3. Recap: Training Coverage, Learning Outcomes and Assessment

6. Part 2 Core Competencies
1. Provide Housekeeping services to guests
Follow correct procedures in handling housekeeping requests
Identify and perform different housekeeping services.
2. Prepare Rooms for Guests
Identify the correct chemicals, equipment, procedures and standards in
presenting guest’s rooms.
Follow enterprise procedures & standards in presenting guest’s rooms
Set up equipment and trollley properly.
Follow correct procedure in making up beds.
Follow correct procedures in clearing rooms
3. Provide Butler / Valet Service
Identify valet/butler service
Proper coordination to ensure optimum privacy, security &
confidentiality of
guests.
Display professional valet standards.
Ensure proper handling of guest’s property.

7. 4. Laundry and Linen for guest’s clothes
Identify types of fabric and laundry equipment.
Observe safety practices in handling laundry equipment
and chemicals.
Follow correct procedures in laundering procedures for
guest’s laundry items.
Package and store laundry items.
5. Provide Effective Customer Service
Apply effective verbal and non verbal communication skills
to respond
to customers’ needs.
Provide prompt & quality service to customer.
Handle queries promptly & correctly in line with enterprise
procedure.
Handle customer complaints, evaluation and
recommendations

8. HOUSEKEEPING OBJECTIVES
6.
Cognitive:
Understand the importance of safety security and personal hygiene in
workplace.
Understand the basic principles of house keeping.
Identify the different equipments in housekeeping.
Identify the amenities and supplies.
Affective:
Understand on how to maintain efficient and effective work practices.
Describe the techniques and methods in making up the room.
Appreciate the butler and valet service
Value the importance of quality service in housekeeping.
Relate the knowledge in housekeeping services.
Psychomotor:
Demonstrate in making up the beds,
Demonstrate the basic linen and laundry service.
Perform the basic skills in butler and valet service.
Apply the knowledge ang skills for the attainment and advancement of
necessary instructions to be realized.

9. CORPORATE IMAGE
1. Practice good grooming
2. Personal Hygiene
3. Work Hygiene
4. Work Values
5. Enhance the different qualities of a good employee

10. Housekeeping
• Literary word housekeeping refers to upkeep
and maintenance of cleanliness and order in a
house or a lodging establishment be it an inn,
hotel, apartel, condominium, resort dormitory or
hospital.
Housekeeper one who is responsible for
administering housekeeping maintenance and
insuring that everything is in order that all
occupants are made comfortable,safe and
protected from disease causing bacteria.

11. HOUSEKEEPING DEFINITION
• Housekeeping department refers to the daily
maintenance of the different departments of the Hotel
Industry . It is the daily upkeep done by the different
personnel to provide comfort and security to the
occupants of the lodging establishment.
• Likewise, it is also the duty of housekeeping staff to
protect the occupants from disease causing bacteria.

12. Types of Housekeeping
• Domestic Housekeeping refers to
houskeeping maintence in a house . It
covers bedrooms, kitchen, dinning,
receiving area, grounds, and the
surrounding areas within the house.
• Institutional Housekeeping applies to
housekeeping maintenace in commercial
lodging establishments like hotels, resort,
inns and apartel.

13. Institutional Housekeeping
• Guest rooms
• Hallways and corridors
• Lobby
• Public rooms and restaurant
• Offices
• Stairways
• Windows
• Stores, concessionaire shops
• Grounds
• Linen and laundry area area

14. HOUSEKEEPING OBJECTIVES
• At the end of the course, the trainee should be able to perform and
understand ;
1. Understand the organizational structure of the Housekeeping Department
2. Practice good grooming, personal and work hygiene
3. Identify the duties and responsibilities of a housekeeping attendant
4. Know the difference and the manning among the three sections of
housekeeping
> Public Area
> Guestroom Area
> Linen and Laundry Area
5. Identify the different cleaning procedures and the different chemicals to be
used.

15. Standards of Ideal
Housekeeping
Cleanliness
• All areas are immaculately clean corner
to corner, top to bottom.
• Closets cabinets and storage areas are
also clean.
• Furnitures and fixtures are properly
dusted
• Doorknobs and metal fixtures are
polished.

16. Orderliness
• Facilities and fixtures are properly arrange
and installed.
• Room aminities are properly installed in
appropriate locations.
• Linen are neatly folded.
• Beds are made up properly.

17. Sanitation
• The whole area is free from all sources of
bacterial contamination such as
indisposed garbage.
• Wet garbage is properly underlined with
plastics
• Glasses and water jug installed in
guestroom must be covered.
• Areas must be pest infestation.

18. Guest ‘s comfort
• Rooms must be properly ventilated and
lighted.
• Guest are not disturbed by noise.
• Sufficient amenities for the comfort of
guest.

19. Eye Appeal
• Ambiance is soothing to the eyes.
• Suitable interior design with proper
blending of colors
• No eyesore can be found in guest contact
areas.
• Decors and TV sets are posted at eye
level.

20. Control and preventive maintenance.
• There is a designated budget for supplies
and materials.
• Consumption of supplies is always
monitored
• Par stock requirement are always
maintained.
• All tools and equipments are stored safety
in appropriate storage compartment.
• Chemicals are diluted properly.
• Supplies and materials are consumed

21. • All appliances and equipments are
regularly checked for any damage.
• Losses , damages and equipment
breakdown are properly reported.
• Regular inventories of supplies and
materials
• Effective control measures are designed
and enforce to prevent losses and
pilferages.
• Staff are trained on proper use and
maintenance of equipment.

22. Guest Relations
• Guests’ request and concerns are given
prompt and proper attention.
• Staff exhibits warm and pleasant
disposition in dealing with guest.
• Tact and diplomacy is observed in dealing
with customers.
• Customer feedback and concerns are
loged down and discussed for corrective
action during meeeting

23. Provide Housekeeping Service
to the Guests
• Guestrooms are serviced by designated
room attendants, roomboys or
chambermaids.
• Guestrooms are serviced twice a day
morning and late afternoon up to evening.
• Room attendants who reports for the first
shift performs the room make up and
installation of romm aminities. Second shift
recieves endorsement from the morning

24. Nature and Scope of Rooms
Maintenance.
1. Maintenance of order and cleanliness.
2. Safe keeping of lost and found
3. Coordinating with other sections on
matters involving guestroom maintenace.
4. Provision for other services to house
guest.

25. Classification of
Guestrooms

26. According to number of beds
• Single Room – a room with single bed, good for one
person
• Twin Room – room with two twin or two single beds,
goods for 2 persons.
• Double Room- a room occupied by two person with 1
double bed
• Double-double – room with two double beds or 2 queen
bed occupied by two or more persons. It sometimes
called TWIN DOUBLE
• Triple Room – room occupied by three people, usually
with one double bed and a roll away bed
• Quadruple – room occupied by four people
• Family Room – room with at least 1 double bed with 1
more single beds
• King Room – room with king sized bed maybe occupied
by one or two people or one small family

27. According to price, layout and
facilities
• Economy - a room design for an
economical rate , usually short of standard
facilities like an aircon, television and other
aminities.
• Standard – room sold at moderate rate,
equiped with standard facilities and
aminities like aircon, toiletries, TV, bed,
nite table, etc.
• De Luxe – a more luxurious and spacious
room with aminities of superior quality,
sold at a higher price than standard room.

28. • Studio – a room with a studio bed- a couch can
be converted into a bed. It may also called an
executive room
• Connecting rooms – two or more rooms with
entrance doors from the outside door between
them. This allows guests to get through each
bedroom without going out their rooms.
• Suite – a room with a parlor or living room
connected to one or more full sized bedrooms,
equiped with luxury aminities and sold at a
higher price than standard rooms.

30. Types of Suites
• Junior Suite – a room with a bed and a sitting
area (usually a small lounge) there maybe a
small, separate bed, connected to the living
room or parlor. It is also called mini suite.
• Penthouse Suite – a suite usually located on the
top floor of the hotel.
• Executive Suite – suite designed forba top
executive, with facilities and aminities of superior
quality.
• Hospitality Suite – suite used for entertaining
visitors; serving as function room or a parlor

33. ROOM LAY OUT AND
DESIGN

34. Deluxe Sea View Rooms
• Deluxe Sea View Rooms offer memorable
views of Visayan Sea and the sandy
beach. The décor comprises an inviting
blend of international and Asian styles.
• The room has a private balcony facing the
shimmering waters of the Mactan
Channel.
• The room features dual-line telephones,
complimentary broadband Internet access
and a television with international
channels.
• Bathrooms feature plush cotton towels and
exclusive Shangri-La toiletries.

36. Main Wing Executive Room
• Executive Rooms offer spacious accommodations for
three adults, or two adults with two children. The interiors
in neutral shade allows for a laidback tropical
atmosphere, while the queen-size beds provide ample
space for relaxation.
• The room features views of expansive tropical gardens,
and offers a private balcony with a coffee table and
seating for two.
• To help keep you connected, the room has
complimentary broadband Internet access, international
television channels, and international direct dial
telephones.
• Bathrooms feature plush cotton towels, exclusive
Shangri-La toiletries, and a separate shower cubicle.
• The room dimensions are 45 sqm / 485 sqft.

38. Ocean Wing Deluxe Family Room
• Ideal for families and groups travelling together,
the stylishly designed Deluxe Family Rooms
offer two queen-size beds to amply
accommodate up to three adults, or two adults
and two children.
• The room features views of expansive tropical
gardens, and offers a private balcony with a
coffee table and seating for two.
• To help keep you connected, the room has
complimentary broadband Internet access,
international television channels, and
international direct dial telephones.
• The room dimensions are 38 sqm/409 sqft.

40. Ocean Wing Premier Garden View
Room
• Premier Garden View Rooms overlooks lush
gardens in a secluded setting. The décor
comprises an inviting blend of traditional and
contemporary Philippine styles.
• The room features views of expansive tropical
gardens, and offers a private balcony with a
coffee table and seating for two.
• To help keep you connected, the room has
complimentary broadband Internet access,
international television channels, and
international direct dial telephones.
• The room dimensions are 34 sqm/365 sqft.

44. HOUSEKEEPING
TERMINOLOGIES
Know and understand the different terminologies of
housekeeping.
1. DND - do not disturb 6. NS – no show
2. VC - vacant clean 7. SO - slept out
3. OOO - out of order 8. VIP – very important person
4 VD - vacant dirty 9. BLO – blocked
5. OCC - occupied 10.Joiner – person joining another guest

45. Guest Room Amenities
• Bath soap
• Shampoo / conditioner
• Hand and body lotion
• Shower cap
• Sewing kit
• Matches
• Laudry bag
• Stationery and envelopes
• Slipper
• Pens / notepad

49. Guest Room Supplies
• Hangers
• Toilet tissues
• Plastic trays
• Facial tissues
• Rubber bath mat
• Bed pad
• Bed sheets
• Pillows
• Bed covers
• Do not disturb signs
• Telephone book
• Ashtray
• Waste basket & liners
• Shoe horn

51. Preparation for Quality Roomskeeping
Preparation for the job.
• Be on time!
• Come to work clean and properly
groomed.
• Get your daily assignment
• Report for briefing
• Get keys.

52. Prepare the required tools , equipment and
supplies.
• Determine the tools and equipments
needed.
• Secure the needed tools , chemicals and
supplies from their storage.
• Make requisition when supplies fall short
of par stock
• Load and arrange supplies in the trolley

53. Set Priorities
• Secure a room status report from your
supervisor.
• Prioritize rooms cleaning as follows;
first - check out rooms
second - rooms with make –up request.
third - occupied rooms without request.
forth - vacant rooms that needs follow -
up

54. STOCKING & CLEANING
THE ROOMBOY’S TROLLEY
In cleaning the guest room, the trolley should be placed right across the
door to bar entrance to door.
1. Clean & dust shelves and containers before placing the linens &
supplies
2. Check the status of the trolley if everything is in good condition
3. Request for the guestroom supplies like linens, cleaning chemicals,
cleaning tools from supervisor and stock the trolley according to
allocated
par stock.
4. Label all chemical sprayers to avoid mixing with other chemicals
5. Folded bed linens and towels should be placed on the second shelf of
cart
6. Vacuum cleaners, dust pans, soft brooms are to be placed on one side
of the cart under the trash bag area.
7. Clean the soiled linen canvas and put underliners or trash canvass.

56. GUESTROOM AREA
Daily maintenance done by the room attendant for the following
> guestroom restroom
> bedmaking
> replenish supplies and amenities
> arrangement of fixtures
> check regularly that all electrical and toilet equipment are in
good condition.

57. • Make-up the check-out room
• Knock the door
• Check for items left by the guest.
• Pull the curtains or blinds.
• Adjust aircon to desired temperature.
• Removed all solid dishes used during room service.
• Empty all ashtray s and waste basket.
• Wash and wipe dry drinking glasses.
• Clean thermo jug then refill with cold water.
• Strip the bed of soiled linen, pillow cases for replacement with fresh ones.
• Make up the bathroom.
• Make up the bed.
• Vacuum carpet and upholstered furniture.
• Dust all furniture
• Polish mirror and other metaled fixtures.
• Replenish all room supplies
• Review for final inspection
• Close the day curtains
• Ensures that all furniture and fixtures are in place
• Freshen up the room
• Close the door

58. • Begin with a freshly laundered sheet set.
Place all bedding on a nearby chair to
prevent contact with the floor. While many
hotels use flat sheets for both top and
bottom — securing the lower sheet by the
miracle of hospital corners — you probably
own a perfectly beautiful, fitted bottom
sheet. Pull it taut from corner to corner
until the mattress is covered.

59. MAKING UP A BED

67. • Room make-up procedures
• Place cart in front of the room and knock.
• Empty all trash cans/basket.
• Wash and wipe dry drinking glasses. Refill thermo jug.
• Replenish soiled linens
• Make up the bed.
• Clean / vacuum floor.
• Dust furniture and fixtures. Polish mirror
• Replenish other guest room supplies
• Make up the bathroom.
• Check over all condition of the room

68. • How to strip the bed
• Knock the door.
• Remove bed cover. Shake out and check for lost items. Check for
stains, burn marks. Fold properly.
• Loosen beddings all sides to avoid tears on sheets.
• Remove 3rd sheet. Shake out and check for lost items, check also
for stains and burn marks.
• Remove blanket. Shake out and check for lost items. Check for
stains, tears and burn marks.
• Remove 2nd sheet, Shake out and check for lost items. Check for
stains, tears and burn marks.
• Remove pillow case. Shake out and check for lost items. Check for
stains, tears and burn marks.
• Remove first sheet. Shake out and check for lost items. Check for
stains, tears and burn marks.
• Remove bed pad. Check for stains, tears and burn marks. Drape it
on chair to air out.
• Let the bed air. Air the bed while doing other work. Make sure to
dust part of the bed that maybe difficult to do after the spread has
been adjusted.
• Note: Fold soiled linen properly so it does not occupy too much
space in the soiled linen bag.

69. • Turn down Service
• Roll cart complete with supplies toward the guest room.
• Knock the door
• Turn down the bed
• Draw heavy/night curtains back.
• Refill thermo jug.
• Remove room service tray if any.
• Replenish towels.
• Check the garbage can.
• Empty and wash the ashtray.
• Wash and wipe dry drinking glasses.
• Check the bathroom
• Turn off the lights but leave one lamp on.

70. Night Service
Night service starts at late afternoon 6pm
up to 6am.
Before leaving the outgoing supervisor all
unaccomplished task and important
instructions must be endorsed. This
instructions must be logged down and the
incoming supervisor must immediately
check the log book for instuctions.
Task of midnight service crew usually
include:
• Follow up or completion of unfinished tasks by earlier shift.

71. Handling Lost and Found Items
1. Any service personnel who finds any item left by the guest shall be
turn over to the Housekeeping Office.
2. The office staff who receive shall fill up the lost and found reciept.
3. Lost and found items shall be kept in designated safekeeping
vault.
4. Inform the possible owner of lost items.
5. Items not claimed after the grace period set for claiming the hotel
management has the option to award to the finder.
6. Upon endorsing the items the finder shall sign in the lost and found
log book
7. When a claimant appears to claim the items the following must :
- check the name and identity of the owner.
- ask him to describe his lost items.
- ask claimant to sign acknowledgement reciept.

72. Lost and Found Receipt Slip
Date:____________________ Time:_______________
Description of items :
_______________________________________________
_____________________________________________
Name of the guest : _____________________________
Room No / Area Found : __________________________
Turned over by : ________________________________
Department : ___________________________________
Received by : __________________________________
Witnessed by: _________________________________
Released date if claimed _________________________
Claimed by : ___________________________________

73. MINI Bar in Guestrooms
• Housekeeping Sections generates
revenue through minibars that are installed
in guestrooms. However, if there is no
proper control, losses can be
overwhelming that the mini bar becomes
more liability rather an asset.
• This sections provides some procedures
and policies to control losses and to
maintain the quality of minibar stocks.

74. Mini bar Requisition
MiniBar
Items
Size /
Unit
Unit
Cost
Par
Stock
Sold
Consumed
On
Hand
Order
Qty
Issued
Qty
Requested By ___________ Received by / Approved by; _______________
Issued by : _____________ Date : _______________________________

75. Mini bar Sales Voucher
Room Number _______ Name of Guest : ___________________________
Date : ______________ Time : ___________________________________
Quantity Minibar Items Selling Price Total
Sales
Remarks
Total Due
Reported by : ______________ Acknowledge by: ___________________

77. BATHROOM CLEANING
Materials needed: Toilet bowl cleaners and applicators (TBC & TBA)
All Purpose Cleaner ( APC )
rubber gloves scouring pads
3 pcs. Cleaning cloth and bucket
Cleaning of the toilet bowl
1. Flush the toilet, then pour TBC on the inner sides and under the rim of the
bowl.
2. Close the toilet to soak the cleaners for a few minutes
3. With the use of the Applicator, start to clean the toilet starting from the rim
down to the sides of the bowl.
4. After a thorough cleaning, flush again the toilet bowl.
5. Clean the outside part of the toilet, starting from the top of the toilet tank,
down to the cover and seat then to the sides of the base of toilet bowl,

78. BATH ROOM CLEANING
6. Spray with sanitizer inside the toilet bowl.
7. Spray with deodorizers, to eliminate foul odors.
8. Dry and polish bowl, by wiping all surfaces with cloth starting from top to
bottom
9. Close the toilet bowl cover, put the seat cover gently to the toilet bowl
10.Replace back all the lavatory amenities

79. CLEANING THE BATHROOM
WALL
In cleaning the bathroom walls, there should be 3 pieces of cleaning cloth
labelled as ; washing cloth, rinsing cloth and the drying cloth.
1 Apply all purpose cleaner to the washing cloth, scrub the wall starting from
the top going down.
2 Apply the 2nd cloth or the rinsing cloth, wipe it from top to bottom
3 Then wipe it with the 3rd cloth, drying cloth still following the procedure of
starting from the top down to bottom part of the wall.
Note: no water was used only the apc. Non usage of water would prevent the
water stains.

80. PUBLIC AREA
1. Houseman
2. Powder Room Girl
Takes care of the lobby, front desk area , stairways, elevators,
offices and locker areas.
PRG’s are in charge of the lady’s restrooms.

81. PUBLIC AREA
Houseman : Basic Function
Responsible for the upkeep and maintenance of cleanliness
and orderliness in the public area and its surroundings.
Specific Duties:
1. Prepares all cleaning materials and equipment for the day’s use
2. Checks the location, condition and arrangement of fixtures in his area
of responsibility, sees to it that they are clean and properly installed
3. Cleans and sanitizes lobby restrooms following the standard cleaning
procedures .
4. Replenish guest’s supplies in restrooms like paper towels, toilet
tissues and soap
5. Cleans and sanitizes areas assigned to him following standard
cleaning procedures.
> vacuums/shampoos carpets and upholstered furniture
> Sweeps/scrubs/polishes floors and walls
> Polishes/dust all fixtures
> Collects and disposes garbage

82. > Changes and cleans ashtrays in lobby area
> Disinfects toilet bowl and urinals.
6. Reports all noted damages and OOO in his area of
responsibility including defected cleaning equipment, defective sinks
and toilet bowls, clogged drains etc.
7. Reports guest complaints to supervisor. Turns over lost and
found items to supervisor
8. Prepares daily accomplishment report to supervisor
9. Performs other related duties as maybe assigned by supervisor

83. • Powder Room Girl
• Basic Function: Responsible for cleaning, care and maintenance of ladies
restrooms and locker rooms
• Specific Duties:
1. Regularly cleans restrooms and locker rooms following standard
cleaning procedures.
> disinfects toilet bowls
> scrubs, cleans, wipe dry floor and wall tiles
> polish chrome and metal fixtures like faucets
> dispose garbage, wash and dry garbage bins
2. Maintains par stock of cleaning supplies and makes requisitions to
replenish stocks
3. Replenish toilet supplies and soap
4. Checks condition of fixtures and toilet facilities, checks for leaking
faucets, defective tiles, shower and report to supervisor

84. 5. Retouches the cleaning of restrooms from time to time
6. Assist in other cleaning or housekeeping job when not loaded
7. Assists in the issuance of linen if possible
8. Performs other related duties as maybe assigned by supervisor

85. PUBLIC AREA
• 5 BASIC CLEANING PROCEDURES
1. Open 8 figure motion - specifically used for mopping floors
2. Horizontal and Vertical - used in wiping and drying glass windows
,bathroom tile cleaning
3. Circular Motion - used in drying
4. Straight Forward motion- used in vacuuming the floors
5. Overlapping Ar - used in polishing floors
How do you determined that the room needs cleaning?
1. Dust 3. Foreign Particles
2. Dirt 4. Liquids

87. PUBLIC AREA
• TYPES OF FLOORS
Hard Floors : Marble and cemented Floors
Maintenance
> Sweeping - daily
> Plain Polishing - daily
> Damp mopping - periodic
> Stripping & Finishing - periodic
Mixed – Pebbles
> Brushing with Push brush daily
> Wet mopping - daily
Vinyl / Resilient Floors -
 Sweeping - daily
 Damp mopping - as needed
 Spray buffing & polishing as needed
 Vacuuming - daily

88. PUBLIC AREA
Wood and Parquet
 Sanding – initial applications
 Sweeping - daily
 Spray buffing & polishing as needed
 Vacuuming of corners daily
 Dust mopping - daily
Carpet
 Vacuuming - daily
 Shampooing - periodic
 Extraction - periodic, when the soil has penetrated the
inner layers which can be removed
through extraction

89. PUBLIC AREA
Cleaning and Maintenance of Resilient Floors
• 1. Linoleum 3. Asphalt tiles
• 2. Vinyl 4. Rubber Tiles
A. Resilient floors should not be waxed immediately after installation. The
residues accumulate some soil during installation. To prepare the floor for initial
polishing, it should be scrubbed thoroughly.
B. For care o f resilient floors, emulsion wax is recommended. First sweep
the floor, then pour a small amount of emulsion wax on the floor, spread evenly
with clean cloth, let it dry for 20 min then buff with floor polisher or foot pad.
B. To prevent damage while removing chewing gum, candle wax or tar from
floors, use ice cube in plastic bag, place on problem spot area to harden the
dirt. Then scrape off with a dull edged tool or spatula. Clean by rubbing with
fine wool or nylon thoroughly dipped in detergent. Rinse and dry, then apply
emulsion wax then polish later

90. PUBLIC AREA
• C. To remove black heel marks, rub marks with a fine wool or nylon
lightly dipped in emulsion wax, rub area then buff.
• D. Excessive use of water or harsh cleaners causes tiles to loosen. If this
happens, immediately change the tiles. To avoid recurrence, use a mild
cleaner and avoid flooding the floor with water when cleaning
• MAINTENANCE OF CARPET FLOORS
• Carpets are cleaned daily with the use of Vacuum Cleaner. If heavily
soiled,shampooing is necessary using either manual or electrical by using a
shampooing machine. However in cases where the deeply penetrated,
extraction maybe necessary using a carpet extractor.

91. PUBLIC AREA
• CARPET CLEANING
a. manual cleaning
b. electrical using a shampooing machine
Manual Carpet Shampoo and Carpet Spotting
Equipment and Supplies Needed
> Vacuum Cleaner > Push brush or hand brush
> Pails and Dust pan > Rags
> Stain Remover, Carpet Shampoo > Stick Broom , used toothbrush
> Spray Guns

95. PUBLIC AREA
• CARPET SPOT AND SHAMPOO PROCEDURE
• Carpet Spotting
1. Prepare all materials needed
2. Vacuum the carpet thoroughly
3. Apply the stain remover directly to tainted spot.
4. With a used toothbrush, apply brushing motions from outer to inner on
the tainted spot , pat dry using clean rags. Repeat the procedure 3x
until the spot is cleaned and dried
Carpet Shampoo
Divide the carpet into square parts for cleaning. Put the shampoo in the pail
then mix it using the stick broom until the bubbles have accumulated.
1. Prepare all materials needed
2. Vacuum the carpet thoroughly
3. Take the stick broom, spread the stick then get only the bubbles from the
pail and spread it evenly on carpet. Only the bubbles are applied not the
shampoo solution. Then get the push brush or hand brush and start to brush
from lower part to the upper part. Brush all parts where the bubbles have been
applied. Then pat dry with a cleaning cloth.
*

96. • 4. Repeat the procedure, until cleaned. Pat dry, test with your hands if
the area is thoroughly dried. If not continue to pat dry. Once the
carpet is dry, then brush back the fibers of the carpet from upper to
lower, opposite direction when you were brushing to clean.
• 5. Dry overnight.
Using a Carpet Shampoo Machine ( Hydrovac or Wet & Dry )
1. Prepare all materials needed
2. Vacuum the carpet thoroughly
3. Shampoo the carpet – Dilute shampoo using I gallon solution for every
15 gallons of water for heavy soiled carpets. For less soiled 1:25
Apply carpet shampoo as directed, using the machine let it work along
the sides and corners, if rotary system is used, handle the machine
from left to right while overlapping each stroke of the machine. Wet
vacuum or hydrovac is used to completely dissolve soil and moisture
4. Thorough vacuuming is required after shampooing to remove foam
residue. This process makes it easier for the carpet to dry up, thus
making it look better
5. Let the carpet dry overnight.
.

97. • STRIPPING OF FLOORS FINISHING FLOORS
Materials needed: mop
mop wringer Floor stripper or wax
Gloves remover
Polisher
1. Sweep the area thoroughly. Remove sticky deposits with a putty knife.
2. Prepare the stripping solution. Mix 2 gallons of floor stripper to 10-12 gal of water
in a bucket .
3. Place a sign in the working area to avoid accidents
4. Spread the solution evenly on the floor with a mop and let it work for 5-10 minutes.
5. Scrub the area thoroughly, using a floor machine with an abrasive pad.
6. Pick up the softened and suspended film, dirt and soil, by using a mop or wet and
dry vacuum.
7. Rinse thoroughly, remove all stripping solution by using a clean mop
8. Let the floor dry completely, ready for application of wax or floor finish.

98. • FLOOR FINISH
To finish a floor means completing a process of floor cleaning through wax
application only after it has been stripped of old sealers and wax and after it
has been sealed with a sealing solution.
Materials needed:Mop, Mop wringer and finishing solution
1. Dip the clean mop into the bucket containing the finishing solution and wring it
as tightly as possible, using a mop wringer or squeezer.
2. For non-buffable finishes ( not fit for spray buffing), dip the mop in th bucket of
finishing chemical and then damp mop the floor very lightly. Mop should be full
but not dripping. For floors that can be buffed, mops should be wring almost dry
to make a thin coat.
3. Start applying the finish from the farthest end of the room then move towards
the door. Coat the edges of an area small enough to be covered easily before
the finish begins to dry.

99. LINEN AND LAUNDRY AREA
Manned by the different personnel
1. Valet runner
2. Linen attendant
3 Laundry attendant
4. Hand finisher
5. Seamstress

101. LINEN & LAUNDRY
Linen and laundry service is responsible for the processing of all requests
for laundry service, including guest’s laundry, employees uniforms and linen
used for banquet functions.
The laundry section is usually managed by a laundry manager or supervisor
and is manned by the following personnel
Valet runner - picks up the guest laundry
sorter - sorts, classifies and labels laundry items
linen attendant - does the recording, storage & issuance of linen
Laundry attendant - does the washing & drying of laundry items
Hand Finisher - does the ironing
Steam presser - performs steam pressing
dry cleaner spotter - assigned to do dry cleaning and spot removal
Seamstress - sews, mends guest/employee’s clothes