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Job Description
- 1. Job Description ofFloor Supervisor, Public Area Supervisor, Houseman. Submitted By: Vidya Anant
- 2. Introduction to thehousekeeping department What is Housekeeping? Housekeeping refers to the management of duties and chores involved in the running of a hotel, such as cleaning, maintenance, shopping and bill pay. These tasks may be performed by the hotel members, or by other persons hired to perform these tasks.
- 3. Hierarchy Of AHousekeeping Department
- 4. Floor Supervisor Floor Supervisorwill be responsible for maintaining guestrooms, working areas, and the hotel premises in general in a clean and orderly manner. Also coordinating daily housekeeping operations and maintaining the housekeeping operating standards. They are also responsible for supervising room attendants to deliver an excellent Guest satisfaction and experience. On time to time basis may also be required to assist the Housekeeping Manager in various activities.
- 5. Duties and Responsibilitiesof Floor supervisor Responsible for smooth operation of the floor assigned. Responsible for the performance of floor boys. Supervise Room Attendants Organizes and facilitates the room making process. Daily allocation of rooms and deep cleaning tasks to team members. Responsible for the cleanliness of guest rooms, corridors and heart of the house area of the floor. Checks the occupied and departure rooms, giving special attention to guest needs. Ensures that the entire operation is performed as per the laid down standards. To organize immediately the guest needs under intimation to EHK/Executive. Manage guest requests, including VIP amenities and communicating them to the relevant team members
- 6. Contd.. Routine inspectionof guest bedrooms to ensure they meet standards. Aware of all room categories and amenities. Achieve positive outcomes from guest queries in a timely and efficient manner Carry out lost and found procedures. Report maintenance issues to Maintenance/Engineering Department. Assist Housekeeping Manager with training requirements. Represent the needs of the team to others in the hotel. Comply with hotel security, fire regulations and all health and safety legislation. Assist other departments wherever necessary and maintain good working relationships.
- 7. Public Area Supervisor APublic Area Supervisor is responsible for all public areas, including lobby, restaurants, lounges, executive offices, pool area, public washrooms, garden areas, corridors, pathway, banquets, perimeter of hotel, heart of the house corridors, locker rooms, staircases etc.
- 8. Duties and Responsibilitiesof Public Area Supervisor 1. Support and follow company policies, legal requirements, and guidelines of the Collective Bargaining Agreement. 2. Provide the direction for a positive, empowering work environment by setting the example and consistency of day to day work habits. 3. Manage all department functions including short and long term planning, as well as day to day operations. 4. Conduct performance evaluations in accordance with property and company guidelines, and maintain employee files. 5. Properly utilize performance feedback, recognition, training, and adherence to company policies, legal requirements. 6. Maintain confidentiality of department affairs. 7. Provide input into and execute strategic plan consistent with the annual business/marketing plan as submitted to the Vice President of Hotel Services. 8. Participate in the research, development, evaluation, and implementation of new products, services, technology. 9. Maintain the integrity of a property wide inspection program on a regular basis 10. Maintain effective communications with all hotel operational departments to effectively resolve situations impacting guest service or malfunctions of departmental equipment
- 9. Contd... Operate smooth,efficient, cost effective operation; including labor management, supervision of all aspects of services and inventory control. Ensure projects are effectively implemented and meets department objectives Supervise department functions on a shift basis Ensure adherence to guest services standards within established departmental policies and procedures Provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards Maintain all departmental assets including equipment repairs and maintenance and ensure all departmental areas (FOH and BOH) are maintained, clean, and organized Instruct new hires and employees on the expectations and responsibilities for each role Accept full responsibility for the department in the absence of the Shift Manager Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment, thank them when they lend assistance. Respond to and resolve guest and/or employee complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties
- 10. Houseman Hotel housemen providejanitorial and maintenance support to hotels and other such facilities by ensuring that the premises are clean and tidy at all times. They prepare rooms for guests and ensure that auditoriums and meeting rooms are well equipped and neat. These professionals are also responsible for cleaning lobbies and bathrooms along with stocking guest rooms with necessary items like soaps, tissues and towels.
- 11. Duties and Responsibilitiesof Houseman Maintain and clean rooms, bathrooms and work areas Clean furnishings and carpets Clean and maintain common areas within the hotel Shovel snow from walkways Assist with bellman duties when required Reply guests’ questions and handle any concerns Assist front desk staff as an when required Replenish supplies in guest rooms Change bed linens and empty trash as required Assist housekeeping staff with laundry removal
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