The document emphasizes the importance of personal development and leadership skills in creating value within organizations, advocating for responsiveness to customer needs and fostering internal growth. It highlights the necessity of adapting to societal changes, understanding market competition, and nurturing future leaders while stressing the significance of quality and proactive strategies. Additionally, it encourages a collective mindset focused on community contribution and resilience against past setbacks.

1. Jewel Daniels Radford

2. Develop the skills and maximize on the experiences that uniquely define
who you are as a leader and what you will offer to your organization.

4. Always Look for
the Opportunity Being
tolerant
of new
ideas
while also
expanding
service
offerings
demonstrates
a clear
indicator of
a company’s
sensitivity
to the
world around them.
(de Geus, 1997))
“Don't wait for extraordinary opportunities.
Seize common occasions and make them
great. Weak men wait for opportunities;
strong men make them.” -Orson Swett Marden
“Without continual growth and progress,
such words as improvement,
achievement, and success have no
meaning.” -Benjamin Franklin

5. People and Customers first
• Leaders…”genuinely care about
the employee and whether or
not the employee is fulfilled. It
really matters to the leader that
the desired behaviour is
manifested from conviction
rather than fear or compliance.”(Rao, 2008)
• Work from the outside in to
produce value by meeting
customer expectations and
connecting those with the
actions of our team and our
business (Hessselbein and Goldsmith, 2009).

6. They possess the power to help your organization grow and
flourish or wither and die.
Pay AttenTION
to the “VOC”
voice of the customer
Understand the wants
and needs of your
internal and external
customers. Remember
that Decision-makers
and Influencers can be
equally powerful
customers. Why?

7. Let Quality be the foundation for all that you do while
working to not just meet, but exceed, customer
expectations!
Timeliness
Ease of Use
Price & Cost
Aesthetics
Accuracy
Flexibility &
Options
CUSTOMER

8. Copyright 2011 Jewel Daniels. All Rights Reserved.

9. Remain Open to Change,
Prepare for THE Future
• A rise in the number of people with disabilities
• Employees challenged to balance work and family,
particularly the care of elderly parents
• By 2050, minorities are projected to rise from one
in every four Americans to almost one in every two
• Average household will be single parent household
• Women represent more than 40% of the workforce
• Average Gen Y employee will remain with a
company for five years
How will you respond to this effect on your organization?
Companies must seek to learn, evolve their capabilities while finding ways to develop new ones that
add value for the future. (Lawler and Worley, 2009)

10. Stop Looking in the Rearview Mirror
Do not allow past mistakes to define your future progress.
Continuing to read scripts from your past, will cause others to repeat that same story.
- Jewel Daniels

11. Build a
Tenacious
Spirit

12. KNOW YOUR COMPETITION
 Knowledge is power.
 By getting stronger, you make your competitor weaker.
 Companies often spend little time on studying the competition. The ones that
study long and hard become peak performers.

13. Strategize on how to stay ahead of your Direct, Indirect and Potential
Competitors

14. Become a PART of AND SERVE the
Community in which you WORK

15. Adopt A Worldview
Copyright 2011 Jewel Daniels. All Rights Reserved.
…the world will not devote itself to
making you happy.
I am of the opinion that my life
belongs to the community, and as
long as I live, it is my privilege to do
for it what I can.
This is the true joy of life
-George Bernard Shaw

16. Nurture the next Leader

17. TRUST YOURSELF
take the chance,
calculate the risk,
walk the journey Copyright 2011 Jewel Daniels. All Rights Reserved.

18. 562 Edinburgh Avenue
Montego Bay, Jamaica
www.dcleadershiptraining.com
O: 876.631.7977
F: 888.293.9539
“Empowering the Global Workforce to Achieve Excellence”