This document discusses the scope and nature of communication, particularly business communication. It begins by defining communication and noting that communication is essential for human progress by allowing people to interact across boundaries. It then defines business communication as the exchange of information between parties for business purposes. The document outlines several key aspects of business communication, including that it involves at least two parties exchanging a message through various channels and media. Business communication can be verbal, non-verbal, formal, informal, internal, or external. It also notes feedback and regular exchange as important characteristics. The document concludes by describing the broad scope of communication in personal, social, economic, political, and management contexts.
Business communication is the exchange of business-related information between organizations and individuals. It allows for the sharing of facts, ideas, opinions, and instructions related to business operations and goals. General communication is broader and includes any exchange of information between parties, while business communication specifically pertains to business operations, objectives, and activities. The key objectives of business communication are to achieve organizational goals, exchange information, coordinate plans and activities, increase efficiency, provide direction, create awareness of roles and responsibilities, and facilitate joint efforts.
Communication in organization assignment of o.bAli Shah
Communication plays a vital role in organizational behavior. Effective communication that is accurate and supportive can increase morale and productivity, while miscommunication has negative effects. Clear and consistent communication encourages productive workplace behavior. Maintaining accurate records of an organization's activities and equipping stakeholders to communicate its mission and values are also important aspects of communication in organizational behavior. However, communication can be negatively impacted by barriers such as unclear or inaccurate messages, inappropriate channels, and lack of understanding between parties. Improving communication requires addressing issues with senders, receivers, messages, media, organizational structures, and technologies.
This document provides an introduction to business communication. It defines communication as the exchange of facts, ideas, opinions and meanings between individuals or organizations. Effective communication is vital for business success, allowing organizations to function internally and interact externally. The document outlines the key roles and purposes of communication in business, including instruction, integration, information sharing, evaluation, direction, teaching, and image building. It also describes the basic communication process, noting it requires a sender, receiver, message, and feedback response.
The document discusses the process of business communication. It defines communication as a two-way exchange between two or more parties with a mutually understood goal. The key elements of the communication process are the sender, receiver, message, medium, and feedback. It then describes the roles of the sender, receiver, message, medium, and feedback. It also discusses different types of communication based on direction, structure, and expression such as formal, informal, downward, upward, lateral, diagonal, inward, and outward communication.
The document discusses the importance of communication skills for success. It notes that effective communication was ranked as the most important skill by employers according to a survey. It also discusses how people retain information better through seeing, hearing, and doing rather than just reading or listening. The document defines communication and outlines several components and types of communication, including formal communication networks, channels, and informal communication methods.
Communication in organization assignment of o.bAli Shah
Communication plays a vital role in organizational behavior. Effective communication that is accurate and supportive can increase morale and productivity, while miscommunication reduces productivity and increases errors. Maintaining clear, consistent communication encourages productive workplace behavior and customer satisfaction. There are various methods of communication, both verbal like oral communication and written like emails, as well as nonverbal cues from body language that impact organizational communication. However, communication can be influenced by barriers like improperly designed reporting structures, unclear performance standards, and misinterpreted messages, so organizations must find ways to improve communication flows and overcome barriers.
This document discusses business communication and mass communication. It defines communication as the transfer of information between people. Business communication differs from other types in its objectives. The communication process involves a sender, message, channel, receiver, and feedback. Mass communication relates to disseminating information to large audiences via newspapers, magazines, radio, television, film, and the internet. It also discusses forms of mass communication like print media, broadcasting, mobile, films, radio, and advertisements.
This document discusses formal channels of communication within HBL Bank in Pakistan. It provides details on the various internal and external communication channels used at HBL, including emails, memos, letters, notices, advertising, and IP phones. It analyzes the strengths and weaknesses of HBL's communication approaches and provides recommendations such as improving the IP phone network, increasing the use of video conferencing, and delegating more authority to facilitate faster communication. The document serves to outline and assess the formal communication structure and methods employed at HBL Bank.
Business communication is the exchange of business-related information between organizations and individuals. It allows for the sharing of facts, ideas, opinions, and instructions related to business operations and goals. General communication is broader and includes any exchange of information between parties, while business communication specifically pertains to business operations, objectives, and activities. The key objectives of business communication are to achieve organizational goals, exchange information, coordinate plans and activities, increase efficiency, provide direction, create awareness of roles and responsibilities, and facilitate joint efforts.
Communication in organization assignment of o.bAli Shah
Communication plays a vital role in organizational behavior. Effective communication that is accurate and supportive can increase morale and productivity, while miscommunication has negative effects. Clear and consistent communication encourages productive workplace behavior. Maintaining accurate records of an organization's activities and equipping stakeholders to communicate its mission and values are also important aspects of communication in organizational behavior. However, communication can be negatively impacted by barriers such as unclear or inaccurate messages, inappropriate channels, and lack of understanding between parties. Improving communication requires addressing issues with senders, receivers, messages, media, organizational structures, and technologies.
This document provides an introduction to business communication. It defines communication as the exchange of facts, ideas, opinions and meanings between individuals or organizations. Effective communication is vital for business success, allowing organizations to function internally and interact externally. The document outlines the key roles and purposes of communication in business, including instruction, integration, information sharing, evaluation, direction, teaching, and image building. It also describes the basic communication process, noting it requires a sender, receiver, message, and feedback response.
The document discusses the process of business communication. It defines communication as a two-way exchange between two or more parties with a mutually understood goal. The key elements of the communication process are the sender, receiver, message, medium, and feedback. It then describes the roles of the sender, receiver, message, medium, and feedback. It also discusses different types of communication based on direction, structure, and expression such as formal, informal, downward, upward, lateral, diagonal, inward, and outward communication.
The document discusses the importance of communication skills for success. It notes that effective communication was ranked as the most important skill by employers according to a survey. It also discusses how people retain information better through seeing, hearing, and doing rather than just reading or listening. The document defines communication and outlines several components and types of communication, including formal communication networks, channels, and informal communication methods.
Communication in organization assignment of o.bAli Shah
Communication plays a vital role in organizational behavior. Effective communication that is accurate and supportive can increase morale and productivity, while miscommunication reduces productivity and increases errors. Maintaining clear, consistent communication encourages productive workplace behavior and customer satisfaction. There are various methods of communication, both verbal like oral communication and written like emails, as well as nonverbal cues from body language that impact organizational communication. However, communication can be influenced by barriers like improperly designed reporting structures, unclear performance standards, and misinterpreted messages, so organizations must find ways to improve communication flows and overcome barriers.
This document discusses business communication and mass communication. It defines communication as the transfer of information between people. Business communication differs from other types in its objectives. The communication process involves a sender, message, channel, receiver, and feedback. Mass communication relates to disseminating information to large audiences via newspapers, magazines, radio, television, film, and the internet. It also discusses forms of mass communication like print media, broadcasting, mobile, films, radio, and advertisements.
This document discusses formal channels of communication within HBL Bank in Pakistan. It provides details on the various internal and external communication channels used at HBL, including emails, memos, letters, notices, advertising, and IP phones. It analyzes the strengths and weaknesses of HBL's communication approaches and provides recommendations such as improving the IP phone network, increasing the use of video conferencing, and delegating more authority to facilitate faster communication. The document serves to outline and assess the formal communication structure and methods employed at HBL Bank.
This document provides information on communication including definitions, elements, functions, forms, models, processes, barriers and types of noise. It defines communication as the exchange of information, ideas, attitudes and emotions between people using symbols. The key elements are a sender, message, medium, receiver and feedback. Functions include informing, persuading and relationship building. Forms include intrapersonal, interpersonal, group, public and mass communication. Models described are linear, interactive and transactional. The communication process involves encoding, transmitting and decoding messages. Barriers can be organizational, individual or due to noise such as physical, psychological or semantic disturbances.
: NATURE AND IMPORTANCE OF BUSINESS COMMUNICATION ...Arham Bothra
This document discusses the nature and importance of business communication. It defines business communication as the flow of information between people at different levels of an organization to allocate work and promote products/services. The nature of business communication is described as a continuous, contextual, two-way process aimed at achieving organizational objectives and dispelling misunderstandings. Some key importance of business communication include bringing people closer, saving time, breaking barriers, and influencing actions/attitudes. Overall, the document emphasizes that effective business communication is important for sharing information within an organization.
Communication is important for human life because it facilitates the spread of knowledge between people and forms relationships. Communication allows information to be shared through various means like face-to-face interaction, books, newspapers and the internet. It helps knowledge and ideas to be imparted from authors to readers, teachers to students, friends and coworkers. Moreover, communication is the foundation of human relationships as it allows people to express themselves and understand others, developing both positive and negative relationships. Therefore, communication plays a vital role in human life by enabling the sharing of information and knowledge as well as developing relationships.
This document discusses various aspects of communication including definitions, elements, functions, forms, models, and importance. It provides definitions of communication as the exchange of information between people using symbols. The key elements of communication are identified as the sender, message, encoding, media, decoding, receiver, feedback, and noise. Forms of communication described include intrapersonal, interpersonal, small group, public, and mass communication. Models covered are the linear, interactive, and transactional models. The functions and importance of effective communication to organizations are also outlined.
This document discusses formal and informal channels of communication within organizations. It defines formal communication as controlled, top-down communication through official reports and records. Informal communication refers to unofficial grapevine networks that spread information between employees. While formal channels ensure effective information flow, they can be slow and expensive. Informal channels are faster but information may be inaccurate. The document also examines downward, upward, horizontal, and diagonal types of internal communication within an organizational structure.
This document is a presentation on principles of communication by Manisha Vaghela. It contains definitions of communication, examples of communication, the communication process, types of communication, features of communication, and principles of effective communication. The presentation provides an overview of key concepts in communication and is intended to guide readers on best practices for effective communication. It emphasizes keeping communication simple, unambiguous, using the proper medium, ensuring adequate information is shared, and consulting others in the communication process.
The Use Of Communication Technology For Organizational CommunicationD.J.Mann
The document discusses communication in organizations and how it is fundamental to their success. It covers different types of communication networks like chain, wheel, star and all channel patterns that describe how information flows. It also addresses how technology aids organizational communication through email, video conferencing, and intranets. Interpersonal communication is highlighted as important for developing employees and establishing roles. The document concludes that there are many forms of organizational communication and it cannot exist without communication.
Business communication is the exchange of information within and outside an organization. It involves systematically conveying, listening to, and understanding meanings. There are various types of communication including intrapersonal, interpersonal, group, and mass communication as well as verbal and nonverbal communication. Managers play important roles by interacting with superiors, peers, and subordinates to receive and share information and make decisions. Effective communication internally facilitates planning, decision making, coordination, administration, trust, motivation, and morale while externally maintaining public relations and handling competition. The objectives of communication include exchanging information, issuing orders, advising, persuading, suggesting, educating, motivating, and warning.
Business communication skills are important for interacting with clients and management. Effective communication requires clearly conveying information through verbal, written, and nonverbal means. The initial impression people form is determined by how well one communicates. Communication is most effective when there is meaning in the content and when there is feedback between the sender and receiver. The main purpose of communication is to share information between individuals and groups.
Formal communication occurs through official channels like reports and meetings, uses proper grammar and pronunciation, and flows from higher levels of management to lower levels. Informal communication happens between friends and coworkers and includes slang, rumors, and gossip. Formal communication in an organization is divided into downward from managers to employees, upward from employees to managers, and horizontal between peers. Informal communication mainly consists of the grapevine, where unofficial news is spread through casual interactions.
A presentation on business communicationPRIYANKAVP4
This document provides an overview of business communication. It defines communication and discusses the key elements, types, principles, and barriers of communication. It also outlines the importance and objectives of communication in businesses. Some key points include:
- Communication is the exchange of information between two or more people. It is a two-way process.
- The elements of communication are the sender, message, receiver, encoding, decoding, channel, and feedback.
- Communication can be formal or informal and flow downward, upward, or horizontally within an organization.
- Barriers to effective communication include physical, psychological, linguistic, and mechanical barriers. Overcoming barriers requires strategies like regulating information flow and developing trust.
- The 7 C
1. Effective communication is essential for decision making, planning, and implementing plans and policies within an organization. It enables information sharing between management and employees.
2. Smooth operation of a business relies on communication at all levels as it helps reduce communication gaps. Communication is key from establishing an enterprise to ensuring its survival.
3. Good communication promotes cooperation, trust, and industrial peace by creating mutual understanding among organizational members.
This document presents an introduction to communication. It defines communication as the process of passing ideas or feelings from one person to another, involving a sender and receiver. There are three main types of communication: speaking and listening which is face-to-face, writing and reading which physically separates the encoder and decoder, and visualizing and observing which can be effective through face-to-face dramatization. Effective communication ensures the message is completely understood by all involved.
Communication is defined as the transfer of information from one place to another through shared understanding. It involves choosing symbols carefully to convey a message from a sender to a receiver by different channels. Effective communication is important for organizations to innovate, build relationships, and improve productivity and commitment. There are various patterns and types of communication, including oral, written, and visual forms as well as face-to-face, electronic, and distance methods. Developing strong communication skills is vital for personal and professional success.
This document discusses different types of communication, including written and oral communication. It provides definitions and examples of written communication, noting that it involves using the written word and provides a written record. Examples of written communications used in business are listed. The document then discusses oral communication, defining it as communicating through spoken words. Examples of formal and informal oral communication are provided. The rest of the document discusses various channels for oral communication, including non-mechanical channels like conversations and speeches, and mechanical channels like phones and video conferencing. It concludes by comparing when oral versus written communication would be more effective.
The document discusses communication, defining it as the transfer of information from a sender to a receiver. It notes communication involves sending a message, as well as the receiver listening, interpreting, and responding. The document outlines the key components of communication as the sender, message, channel, and receiver, with feedback. It also discusses the importance of communication, types of communication based on organization structure, direction and expression. Finally, it covers guidelines for effective communication and potential barriers to communication, including semantic, psychological, organizational and personal barriers.
Communication is defined as the process of passing information from one person to another to build understanding. There are formal and informal types of communication based on whether the basis is written, verbal, or relational expression. The main objectives of communication are to send the proper message to the correct person, coordinate activities, improve management skills through better understanding among employees, help implement policies and programs, and develop positive industrial relations.
This document discusses different types of communication including intrapersonal communication (communication within one's own mind), interpersonal communication (communication between small groups of 3-20 people), group communication, mass communication (communication to a large anonymous audience through mass media), and mass-line communication (a political method developed by Mao Zedong involving consulting the masses). It also provides examples and definitions for each type.
This document discusses various aspects of business communication. It defines business communication as communicating for business transactions to ensure mutual understanding. Most business communication is transactional and involves an exchange between sender and receiver. Good communication is important for business operations, sales, and profits. Internal communication occurs within an organization while external communication is between a business and outside world. The components of business communication include the source/sender, encoding, channel, decoding, receiver, and feedback. The document also discusses formal communication networks like single chain, wheel, circular, free flow, and inverted V.
This document defines and discusses business communication. It begins by explaining that communication is fundamental to human and organizational existence, and defines it as a process of sharing ideas and information to reach understanding. It then defines business communication as communication relating to business activities like providing goods and services for profit. The document outlines the key elements of the communication process, including the sender, message, encoding, media, decoding, receiver, and feedback. It identifies several key features of business communication, such as being practical, factual, clear, brief, target-oriented, and persuasive. Finally, it discusses some characteristics of the business communication process, such as being an integral part of management and involving two-way traffic and mutual understanding.
This document discusses business communication and defines its key aspects. It explains that business communication is the formal exchange of information between individuals and organizations for work purposes. The document outlines the communication process, which involves a sender encoding a message and selecting a channel to transmit it to a receiver, who then decodes the message. It also discusses the purposes of business communication, which include directing and coordinating work, as well as informing others.
This document provides information on communication including definitions, elements, functions, forms, models, processes, barriers and types of noise. It defines communication as the exchange of information, ideas, attitudes and emotions between people using symbols. The key elements are a sender, message, medium, receiver and feedback. Functions include informing, persuading and relationship building. Forms include intrapersonal, interpersonal, group, public and mass communication. Models described are linear, interactive and transactional. The communication process involves encoding, transmitting and decoding messages. Barriers can be organizational, individual or due to noise such as physical, psychological or semantic disturbances.
: NATURE AND IMPORTANCE OF BUSINESS COMMUNICATION ...Arham Bothra
This document discusses the nature and importance of business communication. It defines business communication as the flow of information between people at different levels of an organization to allocate work and promote products/services. The nature of business communication is described as a continuous, contextual, two-way process aimed at achieving organizational objectives and dispelling misunderstandings. Some key importance of business communication include bringing people closer, saving time, breaking barriers, and influencing actions/attitudes. Overall, the document emphasizes that effective business communication is important for sharing information within an organization.
Communication is important for human life because it facilitates the spread of knowledge between people and forms relationships. Communication allows information to be shared through various means like face-to-face interaction, books, newspapers and the internet. It helps knowledge and ideas to be imparted from authors to readers, teachers to students, friends and coworkers. Moreover, communication is the foundation of human relationships as it allows people to express themselves and understand others, developing both positive and negative relationships. Therefore, communication plays a vital role in human life by enabling the sharing of information and knowledge as well as developing relationships.
This document discusses various aspects of communication including definitions, elements, functions, forms, models, and importance. It provides definitions of communication as the exchange of information between people using symbols. The key elements of communication are identified as the sender, message, encoding, media, decoding, receiver, feedback, and noise. Forms of communication described include intrapersonal, interpersonal, small group, public, and mass communication. Models covered are the linear, interactive, and transactional models. The functions and importance of effective communication to organizations are also outlined.
This document discusses formal and informal channels of communication within organizations. It defines formal communication as controlled, top-down communication through official reports and records. Informal communication refers to unofficial grapevine networks that spread information between employees. While formal channels ensure effective information flow, they can be slow and expensive. Informal channels are faster but information may be inaccurate. The document also examines downward, upward, horizontal, and diagonal types of internal communication within an organizational structure.
This document is a presentation on principles of communication by Manisha Vaghela. It contains definitions of communication, examples of communication, the communication process, types of communication, features of communication, and principles of effective communication. The presentation provides an overview of key concepts in communication and is intended to guide readers on best practices for effective communication. It emphasizes keeping communication simple, unambiguous, using the proper medium, ensuring adequate information is shared, and consulting others in the communication process.
The Use Of Communication Technology For Organizational CommunicationD.J.Mann
The document discusses communication in organizations and how it is fundamental to their success. It covers different types of communication networks like chain, wheel, star and all channel patterns that describe how information flows. It also addresses how technology aids organizational communication through email, video conferencing, and intranets. Interpersonal communication is highlighted as important for developing employees and establishing roles. The document concludes that there are many forms of organizational communication and it cannot exist without communication.
Business communication is the exchange of information within and outside an organization. It involves systematically conveying, listening to, and understanding meanings. There are various types of communication including intrapersonal, interpersonal, group, and mass communication as well as verbal and nonverbal communication. Managers play important roles by interacting with superiors, peers, and subordinates to receive and share information and make decisions. Effective communication internally facilitates planning, decision making, coordination, administration, trust, motivation, and morale while externally maintaining public relations and handling competition. The objectives of communication include exchanging information, issuing orders, advising, persuading, suggesting, educating, motivating, and warning.
Business communication skills are important for interacting with clients and management. Effective communication requires clearly conveying information through verbal, written, and nonverbal means. The initial impression people form is determined by how well one communicates. Communication is most effective when there is meaning in the content and when there is feedback between the sender and receiver. The main purpose of communication is to share information between individuals and groups.
Formal communication occurs through official channels like reports and meetings, uses proper grammar and pronunciation, and flows from higher levels of management to lower levels. Informal communication happens between friends and coworkers and includes slang, rumors, and gossip. Formal communication in an organization is divided into downward from managers to employees, upward from employees to managers, and horizontal between peers. Informal communication mainly consists of the grapevine, where unofficial news is spread through casual interactions.
A presentation on business communicationPRIYANKAVP4
This document provides an overview of business communication. It defines communication and discusses the key elements, types, principles, and barriers of communication. It also outlines the importance and objectives of communication in businesses. Some key points include:
- Communication is the exchange of information between two or more people. It is a two-way process.
- The elements of communication are the sender, message, receiver, encoding, decoding, channel, and feedback.
- Communication can be formal or informal and flow downward, upward, or horizontally within an organization.
- Barriers to effective communication include physical, psychological, linguistic, and mechanical barriers. Overcoming barriers requires strategies like regulating information flow and developing trust.
- The 7 C
1. Effective communication is essential for decision making, planning, and implementing plans and policies within an organization. It enables information sharing between management and employees.
2. Smooth operation of a business relies on communication at all levels as it helps reduce communication gaps. Communication is key from establishing an enterprise to ensuring its survival.
3. Good communication promotes cooperation, trust, and industrial peace by creating mutual understanding among organizational members.
This document presents an introduction to communication. It defines communication as the process of passing ideas or feelings from one person to another, involving a sender and receiver. There are three main types of communication: speaking and listening which is face-to-face, writing and reading which physically separates the encoder and decoder, and visualizing and observing which can be effective through face-to-face dramatization. Effective communication ensures the message is completely understood by all involved.
Communication is defined as the transfer of information from one place to another through shared understanding. It involves choosing symbols carefully to convey a message from a sender to a receiver by different channels. Effective communication is important for organizations to innovate, build relationships, and improve productivity and commitment. There are various patterns and types of communication, including oral, written, and visual forms as well as face-to-face, electronic, and distance methods. Developing strong communication skills is vital for personal and professional success.
This document discusses different types of communication, including written and oral communication. It provides definitions and examples of written communication, noting that it involves using the written word and provides a written record. Examples of written communications used in business are listed. The document then discusses oral communication, defining it as communicating through spoken words. Examples of formal and informal oral communication are provided. The rest of the document discusses various channels for oral communication, including non-mechanical channels like conversations and speeches, and mechanical channels like phones and video conferencing. It concludes by comparing when oral versus written communication would be more effective.
The document discusses communication, defining it as the transfer of information from a sender to a receiver. It notes communication involves sending a message, as well as the receiver listening, interpreting, and responding. The document outlines the key components of communication as the sender, message, channel, and receiver, with feedback. It also discusses the importance of communication, types of communication based on organization structure, direction and expression. Finally, it covers guidelines for effective communication and potential barriers to communication, including semantic, psychological, organizational and personal barriers.
Communication is defined as the process of passing information from one person to another to build understanding. There are formal and informal types of communication based on whether the basis is written, verbal, or relational expression. The main objectives of communication are to send the proper message to the correct person, coordinate activities, improve management skills through better understanding among employees, help implement policies and programs, and develop positive industrial relations.
This document discusses different types of communication including intrapersonal communication (communication within one's own mind), interpersonal communication (communication between small groups of 3-20 people), group communication, mass communication (communication to a large anonymous audience through mass media), and mass-line communication (a political method developed by Mao Zedong involving consulting the masses). It also provides examples and definitions for each type.
This document discusses various aspects of business communication. It defines business communication as communicating for business transactions to ensure mutual understanding. Most business communication is transactional and involves an exchange between sender and receiver. Good communication is important for business operations, sales, and profits. Internal communication occurs within an organization while external communication is between a business and outside world. The components of business communication include the source/sender, encoding, channel, decoding, receiver, and feedback. The document also discusses formal communication networks like single chain, wheel, circular, free flow, and inverted V.
This document defines and discusses business communication. It begins by explaining that communication is fundamental to human and organizational existence, and defines it as a process of sharing ideas and information to reach understanding. It then defines business communication as communication relating to business activities like providing goods and services for profit. The document outlines the key elements of the communication process, including the sender, message, encoding, media, decoding, receiver, and feedback. It identifies several key features of business communication, such as being practical, factual, clear, brief, target-oriented, and persuasive. Finally, it discusses some characteristics of the business communication process, such as being an integral part of management and involving two-way traffic and mutual understanding.
This document discusses business communication and defines its key aspects. It explains that business communication is the formal exchange of information between individuals and organizations for work purposes. The document outlines the communication process, which involves a sender encoding a message and selecting a channel to transmit it to a receiver, who then decodes the message. It also discusses the purposes of business communication, which include directing and coordinating work, as well as informing others.
The document provides an introduction to communication, including definitions, classifications, purposes, processes, characteristics of successful communication, and importance in management. Some key points covered include:
- Communication is defined as the interchange of thoughts, opinions, or information through speech, writing, or signs.
- Classifications include intrapersonal, interpersonal, group, mass, verbal, and non-verbal communication.
- Purposes include informing, persuading, educating, training, motivating, integrating, and entertaining.
- The communication process involves encoding of a message by a sender, transmission through a channel, decoding by a receiver, and potential feedback.
- Characteristics of successful communication are candor, clarity
Business communication is the process by which people within and outside an organization share information to reach mutual understanding and agreement. Effective business communication involves a two-way sharing of messages that are easily understood. It has benefits like stronger decision making, increased productivity, and better financial results. Communication is essential for any business to function properly, set goals, and achieve success.
An informational presentation, having many different objectives, ranging from marketing and advertising to research and measurement or employee engagement.
#BusinessCommunication #businessdevelopment #corporate #ppt #research #strategy #barriersincommunication #processofcommunication #benefitsofcommunication #business #communication #education #challenges #verbal #nonverbal #symbolic #people #dynamic #organization #humanrelations #publicrelations
An informational presentation, having many different objectives, ranging from marketing and advertising to research and measurement or employee engagement.
#BusinessCommunication #BusinessDevelopment #Corporate #PPT #Research #Strategy #BarriersInCommunication #ProcessofCommunication #BenefitsofCommunication #Business #Communication #Education #Challenges #Verbal #Nonverbal #Symbolic #People #Dynamic #Organization #HumanRelations #PublicRelations
The document describes different types and methods of communication. There are three main types of communication classified by method: written, oral, and nonverbal. Written communication involves symbols and can include letters, emails, reports etc. Oral communication uses spoken words like conversations and presentations. Nonverbal communication conveys messages through actions, gestures, facial expressions without words. Communication is also classified by flow of information as upward, downward, horizontal, and vertical depending on direction. Additionally, communication differs in terms of audience as internal within an organization or external to outside groups. Various written communication methods are also outlined such as memos, job descriptions, and complaint boxes.
W. Fox and Ivan H. Meyer [1995: 23] maintain that communication is: the exchange of thoughts, ideas or information in a written, verbal or non – verbal way; perceptions, based on shared values. Chester 1. Barnard holds that formal authority is nothing more than the willingness to communicate and it is through the communication process that the executive authority conveys the objectives of the organisation and gouges the needs of the employees or interest groups or votes and that the effectiveness of decision – making and organizational performance are dependent on adequate communication.
This document provides an introduction to communication, including definitions, models, and the communication process. It discusses:
- Definitions of communication from various scholars that emphasize it as a process of exchanging information and understanding between parties.
- Two classic models of communication - Shannon's model which outlines the basic components of communication, and the intermediary model which highlights the role of intermediaries.
- The communication process involving a sender, message, channel, receiver, potential noise, and feedback between parties to ensure understanding.
Effective communication is outlined as important for organizations to function properly by establishing information flows both vertically and horizontally between internal and external stakeholders.
*NOTE: - THIS POWER POINT PRESENTATION HAS MADE ONLY FOR STUDY PURPOSE AND SOME CONTENTS IN IT COLLECTED FROM VARIOUS WEBSITES AND A BOOK. LINK OF THAT WEBSITES ARE MENTIONED IN PRESENTATION*
The document discusses organizational communication. It defines organizational communication as the process through which organizations are created and shape events. It notes that organizational communication functions to ensure cooperation, exchange meanings among members, and bind elements of an organization together. The document also discusses how misunderstandings in communication can have deadly consequences, and that poor communication is a major source of conflicts. It explains that communication is essential for any group's effectiveness, and defines communication as the transfer and understanding of meaning between individuals.
Communication has evolved with human civilization, starting as basic signals for protection in small groups and developing into complex language. As groups grew and wants increased, forms of expressing ideas through language emerged. In modern industrial and commercial organizations, effective communication is essential at every step due to the large number of personnel involved. Barriers to communication can occur if messages are not clearly expressed, inaccurately translated, or lost during transmission between communicators. Ensuring attention and choosing appropriate communication methods and timing can help overcome these barriers.
Module 1 - communication skills bu 2015.pptx revManoj Gowda
Provides a permanent record
that can be referred to again and again
3. Structure Less structured
Flexible
More structured
Rigid format
4. Feedback Immediate feedback
Clarification possible
Feedback delayed
Clarification difficult
5. Range Short range
Face to face
Long range
Can reach wider
audience
This document discusses communication in an organizational context. It defines communication as the transmission of thoughts, information, and commands using sensory channels. The communication process involves a sender, message, encoding, channel, receiver, decoding, and feedback. There are different types of communication based on flow (downward, upward, horizontal), relationship (formal, informal), and expression (verbal, non-verbal, oral, written). Barriers to effective communication can arise from linguistic difficulties, emotional/psychological factors, or issues within the organizational structure. The goal of understanding communication processes and barriers is to improve interaction and information sharing within an organization.
1. Communication is an indispensable element in human relationships that enables people to effectively build organizations and societies for survival and better living. Effective communication is important for business success as misunderstandings between management and employees can cause problems.
2. Communication is defined as the purposeful exchange of facts, ideas, opinions, emotions and information between people through common symbols to create a shared understanding. It is a two-way and continuous process involving the transmission and understanding of messages between two or more individuals.
3. Key objectives of communication in business include conveying the right messages, establishing coordination between departments, developing managerial and employee skills, maintaining good industrial relations, ensuring policies are effectively implemented, and facilitating effective planning and decision-
The document discusses various types and aspects of communication. It describes intrapersonal, interpersonal, group, and mass communication. It also discusses formal and informal communication in organizations. Some key aspects of communication covered include non-verbal communication cues like proxemics, chronemics, kinesics, paralanguage and barriers to effective communication such as organizational barriers, personal barriers, and semantic barriers.
1.INTRODUCTION TO BUSINESS COMMUNICATION.pptxpriyankalacbcs
This document provides an overview of business communication concepts. It begins by defining communication and noting that communication involves the exchange of information between individuals. It then defines business communication as communication related to business activities or issues. Several definitions of business communication are provided by different authors.
The document outlines key characteristics of communication, including that it involves at least two parties, is an ongoing process, and aims to elicit a response. It also discusses the importance, need, principles, process, elements, scope, and barriers of communication. Physical, cultural, linguistic, psychological and other barriers that can hinder effective communication are described. In summary, the document provides foundational information about the concept of communication and how it specifically relates to business.
Business communication self learning materialShyam Joe
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Denis is a dynamic and results-driven Chief Information Officer (CIO) with a distinguished career spanning information systems analysis and technical project management. With a proven track record of spearheading the design and delivery of cutting-edge Information Management solutions, he has consistently elevated business operations, streamlined reporting functions, and maximized process efficiency.
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Date: May 29, 2024
Tags: Information Security, ISO/IEC 27001, ISO/IEC 42001, Artificial Intelligence, GDPR
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1. Page | 1
ABSTRACT
Communication is the ability of mankind to communicate across barriers and beyond
boundaries that has ushered the progress of mankind. It is the ability of fostering
speedy and effective communication around the world that has shrunk the world and
made ‘globalization’ a reality. Communication had a vital role to play in ensuring that
people belonging to a particular country or a culture or linguistic group interact with
and relate to people belonging to other countries or culture or linguistic group.
Communication adds meaning to human life. It helps to build relationship and fosters
love and understanding. It enriches our knowledge of the universe and makes living
worthwhile.
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1.1 INTRODUCTION
The word “communication” derived from the Latin word “communicare” that means to
impart, to participate, to share or to make common. It is a process of exchange of facts, ideas,
opinions and as a means that individual or organization share meaning and understanding
with one another. In other words, it is a transmission and interacting the facts, ideas, opinion,
feeling and attitudes. The history of business communication is, of course, closely linked with
the histories of communication itself and that of business operations. When the two merge,
they become a vital part of successful commerce. Some of the first forms of visual
communication came in the form of pictographs. People conveyed stories, histories or
instructions through a series of illustrations usually drawn on the walls of caves. The second
stage of written communication appeared as crude alphabets used to create a written
language. Next came the tremendous technological advancement using air waves and
electronic signals: radio and telephone. At every stage of communication development, so did
business practices. Invoices could be written and paid, and purchase orders sent. Printed
communication served both consumers and business owners well, but when the radio came
into use at the end of the 19th century it revolutionized business communication once again.
Now the products and services of every business could be marketed on the basis of mass
communication. Once radio took off, the telephone and television were not far behind.
Manufacturers could communicate with raw materials representatives, business owners could
communicate with consumers and investors could communicate with their beneficiaries. It
was not until the latter part of the 20th century that the telephone was used to advertise for a
business, through telemarketing and the facsimile. From its onset, the television was used for
marketing purposes. Media broadcasters would recruit local business owners to sponsor their
show, in exchange for a few minutes of airtime to advertise their products. The exchange
worked well. When technology brought forth the computer and the internet, business
communication radically changed once again. Business operations could now become much
more efficient, further increasing profits. Consumers had more of a say in what they wanted
and how they wanted to receive it. In many ways, the middleman was taken out of the
equation. There was no longer the need for traveling salespeople. Customers could be
reached in a much more cost effective manner through the use of computers and the internet.
1.2 LIMITATION OF THE STUDY
a. Adequate data were not possible to collect
b. This group is new in reporting
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2. OBJECTIVE OF THE STUDY
Conditions needed to be a communication
Application of business communication.
Understand the primary reasons for communication with each stakeholder.
Describe how information flows within an organization.
Importance of business communication with both internal & external parties for an
organization.
3. DEFINITION OF COMMUNICATION
Communication is the transfer of information from sender to a receiver with a view to
making it understandable to the latter. It is the information exchange by words or symbols. It
can be defined as the process of effective transmission of information from one person to
another. By effective communication is meant the process of sending message in such way
that the massage received is close in meaning to the message intended.
So, there need three conditions for communication to take place:
1) There must be two parties ( sender & receiver)
2) There must be some information
3) An attempt must be taken.
4. DEFINITION OF BUSINESS COMMUNICATION
Communication, which takes place between the parties concerned with a view to exchanging
information or message relating to business, is called business communication.
For example, if a producer orders to buy raw material to the supplier then this type of
communication will be called business communication.
According to Newman & Summer,
“Communication is an exchange of facts, ideas, opinions or emotions by two or more
persons”
American Management Association defines,
‘Communication is any behavior that results in an exchange of meaning’.
Accordingto Prof. W.H. Meaning,
“The exchange of ideas,news,andviewsinconnection withthe businessamongthe relatedparties
iscalledbusinesscommunication”
Prof. J. Haste says,
“Communicationoccurredbetweentwoormore businessmenfororganizingandadministering
businessefficientlyiscalledbusinesscommunication”
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In fine, it can be said that communication which takes place for the sake of common business
affairs is called business communication.
5. NATURE OF BUSINESS COMMUNICATION
Business communication differs from general communication. Business communication has
some special characteristics. The characteristics of business communication are as follows—
Two or more persons:
Business communication involves at least two persons i.e (a) sender: who has a message to
communicate (b) receiver: who gets the message and converts the message into thoughts with
business perspective.
Message :
Message is facts, ideas, opinions, information or emotions that are transmitted to the receiver.
In business communication, the thoughts on opinions of business person occurs by
transmitted message to others inform of notice, agenda, oral etc.
Verbal or non-verbal:
In business, verbal communication means written or spoken language or words. Whereas
non-verbal communication means facial expression, gestural expression etc. These two can
occur jointly or separately depending on the situation or environment.
Two way process:
Business communication is a two way process. At least two persons are needed for successful
communication. Sender sends message and receiver receives the message and thereafter
makes feedback.
Formal or informal:
Business communication can be formal or informal. Example of formal communication is:
meeting, seminar, news bulletin etc. Example of informal communication is: conversation
with friends and peers, gossiping, grapevine etc.
Upward ,downward or horizontal :
Business communication may flow up and down and also from side to side. Upward
communication starts from lower level and transmitted to upper level of an organization. And
downward communication is just opposite to upward communication. Whereas horizontal
communication occurs within the same level.
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External or internal :
Business communication may be external or internal. Internal communication means
communication within organization i.e. manager communicate with supervisor, employees
etc. External communication means communication to outside with organization i.e.
communicate with suppliers, creditors etc.
Process of exchange:
In business message or information is exchanged though some sequential steps, i.e. sender
sends message using a media to the received and receiver receives the message and makes
feedback to the sender.
Regular activity:
The process of business communication is continuously to create mutual understanding, trust,
credibility and implementation of decisions quickly. So business communication is an
unending process.
Different media :
There are different channels of business communication such as:
a) Electronic media: Telephone, Telex, Fax, Internet etc.
b) Print media: Newspaper, Books, Journals etc.
c) Audio media: wireless and cell phone.
Feedback:
In business, the sender of message wants feedback or response from the receiver.
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6. SCOPE OF BUSINESS COMMUNICATION
We are born with communication; we live with communication and die with communication.
Any kind of religious, social, economical, political, financial & cultural activities come under
the umbrella of communication to form a idea. Regarding the scope of communication, its
brief discussion is given below:
In personal life:
from cradle to grave, communication is involved with human activities closely. When a
person wakes up and when he goes to sleep, between this time a person involved with various
types of communication.
In social life:
Man is a social being. He lives in a group in a society and maintains social relationship with
others. The social chain is maintained and empowered through communication.
In case of state:
a state is a structure which is formed through the participation of general public. The elected
Govt. governs the country through the effective communication among legislative body,
judicial body, administrative body and the general as whole.
In case of industry:
Five M’s, i.e. Man, Material, Money, Machine & Method are required in an industry. The
co-ordination and integration of these five aspects require effective communication among
legislative body, judicial body, administrative body and the general people as whole.
In case of Business:
Business functions through communication. The demand of the society is fulfilled through
the supply from business enterprises and this is possible through communication.
In case of management:
Management means getting things done by the others. To do this, managers need to
communicate with worker or employee at various level of organization.
In case of policies:
The policy of the govt., manifesto of political parties and the slogans of political leaders are
the various forms of communication.
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In case of organizational behavior:
It means the relationship between the employer, employee and the organization itself. Such
relationship is created and maintained through formal and informal communication.
In case of international relationship:
In the age of globalization ne country shares cultural activities, economical affairs,
technology and other thousands of aspects of other countries. SAARC, EU, NAFTA and
ASEAN are the various regional co-operative bodies that maintain international
communication.
In case of industrial relations:
Labors are the soul of an organization. Their co-operation is essential for the success. They
should be motivated and controlled properly. For this reason HRM department maintain a
balance relationship between labor and authority. In order to build this relationship
communication plays a vital role.
Increase of publicity:
Organizations require advertising about their products or services. Through communication
organizations complete their publicity.
In conclusion, it can be said that the scope of communication is so wide and extensive that it
touches individual, society, nation and the world at large. Basically the scope of
communication is broad and it cannot be expressed shortly.
7. PURPOSE OF BUSINESS COMMUNICATION
The purpose of business communication is wide and large. Information, order, persuasion,
warning, motivation, advice, and rising morale are activated through the means of
communication. The objectives of communication are stated below:
To exchange information:
The prime objective of communication is to exchange information internally and externally
i.e. to deal within the organization and outside the organization.
o External information
Information about product and service of the organization.
Information about credit facility.
Information about Govt. rules and regulation
Information about the advertising media
Information about new innovation
8. Page | 8
o Internal information
Information on job assignments and procedures
Information about decision making power
Information regarding policies and activities of the organization
To achieve goal:
The goal of the organization can be obtain through effective organizational communication.
Every person tries to obtain such goal and therefore it requires effective organizational
communication.
Planning:
Plan decides what is to be done in the future. Sound communication systems provides
essential information and data to plan effectively.
For instruction:
The instructive function unvarying and importantly deals with the commanding nature. It is
more or less of directive nature. Under this, the communicator transmits with necessary
directives and guidance to the next level, so as to enable them to accomplish his particular
tasks. In this, instructions basically flow from top to the lower level.
For integration:
It is consolidated function under which integration of activities is endeavored. The
integration function of communication mainly involves bringing about inter-relationship
among the various functions of the business organization. It helps in the unification of
different management functions.
For information:
The purpose of business communication in an organization is to inform the individual or
group about the particular task or company policies and procedures etc. Top management
informs policies to the lower level through the middle level. In turn, the lower level informs
the top level the reaction through the middle level. Information can flow vertically,
horizontally and diagonally across the organization. Becoming informed or inform others is
the main purpose of communication.
For evaluation:
Examination of activities to form an idea or judgment of the worth of task is achieved
through communication. Communication is a tool to appraise the individual or team, their
contribution to the organization. Evaluating one’s own inputs or other’s outputs or some
ideological scheme demands an adequate and effective communication process.
For direction:
Communication is necessary to issue directions by the top management or manager to the
lower level. Employee can perform better when he is directed by his senior. Directing others
may be communicated either orally or in writing. An order may be common order, request
order or implied order.
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For teaching:
The importance of personal safety on the job has been greatly recognized. A complete
communication process is required to teach and educate workers about personal safety on the
jobs. This communication helps the workers to avert accidents, risk etc. and avoid cost,
procedures etc.
For influencing:
A complete communication process is necessary in influencing others or being influenced.
The individual having potential to influence others can easily persuade others. It implies the
provision of feedback which tells the effect of communication.
For image building:
A business enterprise cannot isolate from the rest of the society. There is interrelationship and
interdependence between the society and an enterprise operating in the society. Goodwill and
confidence are necessarily created among the public. It can be done by the communication
with the different media, which has to project the image of the firm in the society. Through
an effective external communication system, an enterprise has to inform the society about its
goals, activities, progress and social responsibility.
For employees’ orientation:
When a new employee enter into the organization at that time he or she will be unknown to
the organization programs, policies, culture etc. Communication helps to make people
acquainted with the co-employees, superior and with the policies, objectives, rules and
regulations of the organization.
8. FUNCTION OF BUSINESS COMMUNICATION
There is strong relationship between successful communication and employee satisfaction.
Thus effective communication is a precondition for job satisfaction as well as for the better
productivity of an organization.
Prof. Keith Davis rightly said that, “communication is necessary to perpetuate (Preserve) the
health of the organization.”
When communication is effective it tends to encourage better performance and job
satisfaction. (David Pircus -1986).
In this age of competition communication is the number one problem of the
management. Competition, complex methods of production, large scale operations and
specialization in production functions have increased the importance of communication.
Without effective communication a manager cannot perform his duties well. Communication
is as essential to business as blood is to the human body. Success of the communication
system affects the success of business. The following points are important functions of
business communication:
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Smooth Working of a Business Firm
Communication is necessary for the successful smooth and unrestricted working of an
enterprise. All organisational interaction depends upon working of an enterprise. All
organisational interaction depends upon communication. The manager co-ordinates the
human and the physical elements of an organisation into an efficient and working unit that
achieves common objectives. Be it an activity of purchase or sale or production or finance it
is the process of communication that makes cooperative action possible. The internal and
external communication process of an organisation decides the various activities to be done
and various objectives to be achieved. “Communication is basic to an organisation’s
existence from birth of the organisation through its continuing life when communication
stops, organised activity ceases to exist.”
Basis of Managerial Function
Communication plays an important role in discharging the various functions of
management. No function of management is possible without the communication process. Its
importance in performing the various functions is as follows:
i. Planning: Planning the most important among the functions of
management, requires extensive communication among the executives
and the other personnel. Communication is important in executing a
planned programme and then controlling the activities of the personnel
with the help of feedback information.
ii. Organisation: Organisation is the second important function of
management which decides the various activities of an organisation,
divides them into workable units, delegates authority to perform the.
For this purpose, communication is a must because different persons,
departments and group come to know their powers and jurisdiction
only through an effective means of communication.
iii. Direction and Leadership: Direction and effective leadership
requires an efficient system of communication in an organisation. A
good leader can direct or lead his subordinates only when an efficient
system of communication is present. It brings both the leader and the
subordinates in close contact with each other and removes
misunderstanding if any.
iv. Motivation: An efficient system of communication enables
management to change the attitude of the subordinates and to motivate,
influence and satisfy them. Most of the conflicts in business are not
basic but are caused by misunderstood motives and ignorance of facts.
Proper and timely communication between the interested parties,
reduces the points of friction and minimises those that inevitably arise.
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v. Co-ordination: The present day big organisations, designed on the
basis of specialisation and division of labour are constituted of a large
number of people. In order to achieve the desired objective, it is very
necessary to co-ordinate the efforts of labour engaged in the various
activities of production and the organisation. Co-ordination requires
mutual understanding about the organisational goals and the mode of
their accomplishment; and the interrelationship between the works
being performed by various individuals.
vi. Control: Communication aids in controlling the activities of the
individuals department and groups. The facts standards and
information are communicated to the concerned parties and they
perform their respective obligations according to the standards set forth
in the plan.
Maximum Production at Minimum Cost
Every organisation aims at getting the maximum output at the minimum cost and for this
purpose it requires an effective internal and external communication system. In the external
field, and efficient communication system helps in improving public opinion having contacts
with government departments and getting market information in order to achieve the primary
goals.
Prompt Decision and its Implementation
In order to make prompt decisions, fact collecting process is necessary. Information must be
received before any meaningful decision and for this purpose communication is a primary
requirement. Again to implement the decision effectively its communication to subordinates
concerned is essential. Thus, decision-making and its implementation require and effective
system of communication.
Building Human Relations
Man is the most active and effective factor of production and good human relations are the
basis of cooperation and industrial peace that requires good working conditions and work-
environment. As we have discussed earlier communication is a two-way traffic which helps
promote cooperation and mutual understanding between the two partners of an organisation.
Efficient downward communication helps the management to tell the subordinates what the
organisation wants and how it can be performed. On the other hand upward communication
helps the workers in putting their grievances and suggestions and reactions to the policies,
before the management.
Job-satisfaction and Good Morale
Morale is the human element that motivates a man to work in the right spirit. Good
communication removes the possibility of misunderstanding among the parties concerned.
Workers know what they have to do and how it creates a sense of cooperation among them. It
increases the morale of the workers and each worker will have job satisfaction.
12. Page | 12
Avoids Illusion
While passing through various stages information may be distorted by interested parties and
many create illusion and misunderstanding among persons. Illusion is the great enemy of
communication. An efficient system of communication aims at removing illusions and
misunderstanding by communicating facts and figures.
Contacts with External Parties
Communication is essential not only for the internal management of the organisation but it
also helps contacts with the outside world. Contact with outside agencies such as customers,
associations, other manufacturers, advertisers, suppliers, trade unions, research councils and
institutions, etc. are necessary for furthering the interests of the organisation. It increases the
goodwill of the firm and helps in creating a favourable public attitude towards the
organisation.
9. CONCLUSION
In business, reputation and credibility need to be built up in order to get clients’ trust and
confidence. Having a sense of professionalism will bring a lot to the business, especially in a
long term relationship with employees and clients.
There is a need to make sure that every business deal is attended to promptly. Business
communication encompasses not only communicating with external contacts but also with
employees within the organization. This will aid the business in being well-organized and
every matter whether it is a problem, an inquiry or a sales letter will be attended to properly
and promptly.
It does not mean that only a client’s inquiry should be responded promptly but also feedbacks
or problems arising inside and outside the business as well. This is done to have a balance
within the internal and external factors, especially in relation to dealing with people, whether
they are employees or other external contacts.
13. Page | 13
REFERENCES:
1. www.newagepublishers.com/samplechapter/001680.pdf
2. Business communication: Dr. M. Ataur rahman;Abdul Aziz Mia;Md. Tanvir
Hossain
3. Business communication: M.I.Ali
4. Business communication : Dr. Abdul Awal Khan; Dr, M.A. Taher
5. www.scribd.com/doc/6602714/Assignment-Business-Communication