Chapter 2-Communication

2.  A Way Of Sharing Information Within Two Or
More People To Make Common Understanding.
 S imply Defined As A Transfer Of Information From A Place
To Another.
with habits for good communication skills, as this is what will make you a
happy and successful social being. In order to develop these habits, you need
to first acknowledge the fact that communication skills need an improvement
from time to time. The only constant in life is change, and the more you accept
your strengths and work towards dealing with shortcomings, especially in the
area of communication skills,

3. • In Daily Life, A Person Usually Use Communication For Speaking, Writing And Sending A
Message To Another Person.
• Communications Involve A Number Of Choices And Decisions, But Being Natural And
Unnoticed In Informal Situations. In Formal Situations, Communication Needs To Be More
Effective And Chosen Carefully.
• Importance Of Better Communication:-
- Better Innovation By Communication.
- As Heart Of Every Company/Organization.
- Contributes To The Growth Of An Organization.
- Builds And Maintains Relationship.
- Can Experience In Morale, Productivity & Commitment.
- Products And Services' Qualities Get Better.
- Keeps The Foundation Of Motivation.

4. - Described As Message Sending
- In This Stage, The Message Is Sent From A Person Or Group To Another.
.
- Described As Receiving Of The Message
- In This Stage, Different Interpretation Of The Message And Understanding Take Place.

6. - A Person Who Intends To Convey Information To Other.
- Any Information To Communicate, Conveyed By Either Gestures, Expressions, Spoken Or Written-Symbols.
- The Sender Uses Certain Symbols Such As Words, Actions, Or Pictures To Interpret The Message.
- Interferes With The Transmission Of Information From The Sender To Receiver.
- A Person Or Group Who Receives The Message/Information Or For Whom That Is Meant For.
- A Channel Or System Which Information Is Transmitted Between The Sender And The Receiver.
- The Receiver Tries To Interpret The Message, In Order To Make Understanding Of The Message.

8. - A Communication Between An Organization And People Outside.
External communications are the opposite of internal communications, which are messages presented inside an
organization by leaders to employees. Much of external communication is promotional in nature. Companies pay
for advertising to let customers know why they should buy their goods and services. Each medium has its own
advantages. Broadcast media, such as TV and radio, allow companies to reach large audiences. Newspapers,
magazines, flyers, brochures and other print collateral allow companies to provide static messages that may
result in multiple exposures over time.
- Examples:
I)Television
ii)Radio
iii)Letter

9. There Are 5 Different Patterns Of Communication Which Are :-
a)Chain.
b)Wheel.
c)Star.
d)All-Channel Network.
e)Circle
.

10. Communication can be one way and two way process.
Both the patterns are followed in various circumstances
 effectively and efficiently by the people in the society.
There is also horizontal and vertical movement of information from one source to another.
The horizontal flow keeps individuals of the same status and peer groups informed of what
others are doing and what is expected of them.
The vertical communication is both downward and upward.

11. COST
SPEED
SECRECY
RECORD
DESTINATION

12. • Oral communication is more natural and immediately available
for responding to a comment or statement .
• It needs training, practice and skill to speak effectively in a formal
situation.
• Oral communication requires the presence and simultaneous
attention of both the persons.
• Oral communication occurs in situations like conversations,
telephone talk, interviews, presentations, group discussions, and
meetings.

13. • Written communication is used for many purposes.
• Many types of documents are required for official work.
• Letters, circulars, memos, notices, reports and minutes are
constantly prepared and exchanged in and between
organizations.
• All has a format and layout which is fixed by custom.

14. • communication through a visual aid and is described as the
conveyance of ideas and information in forms that can be read or
looked upon.
• Visual communication in part or whole relies on vision and it is
primarily presented or expressed with two dimensional images.
• Example : signs, typography, drawing, graphic design, illustration,
Industrial Design, Advertising, Animation color and electronic
resources.

15. INTERNET
- Example : E-mail, WWW
TELECONFERENCING
- Example : Up to 20 people can talk together.
VIDEO-CONFERENCING
- Example : To link up of sound & pictures for meetings without
travel.

16. CONCLUSION
• In conclusion, we present ourselves through both face-to-face and online
communication. Becoming a skilled communicator has a positive impact on our
personal and social interactions. Ethical and effective communication becomes
even more vital when our messages are conveyed around the globe electronically.
By analysing face-to-face and online communication skills, I identified my strengths
and weaknesses and developed some ideas on how to improve my communication
skills to become a more knowledgeable and skilled communicator. I plan to be an
effective and ethical communicator by further educating myself in this area and
practicing verbal, nonverbal, and active listening skills that I learned in the
communication course.

17. REFERENCE
 "Types of Body Language". www.simplybodylanguage.com. Retrieved 2016-02-08.
 "communication". The office of superintendent of Public Instruction. Washington.
Walsh, Michael (1997), Cross cultural communication problems in Aboriginal
Australia, Australian National University, North Australia Research Unit, pp. 7–9,
retrieved 25 June 2016