The document is a presentation about encouraging divergent thinking given at a credit union conference. It discusses how people are often not encouraged to think and are conditioned for sameness. It provides tips on how to cultivate a culture of divergent thinking such as embracing both logical and visual thinking, overcoming weaknesses, expanding one's brain power through continuous learning, and leveraging innovators within the organization. The presentation encourages attendees to think about how to apply these principles to move their own credit unions forward.

1. THINK!
Presented to:
Credit Union Call Center Conference
October 7, 2015
Presented by:
Tim Richardson

2. Why don’t people think?
• Not encouraged
• Fear of failure
• Conditioned for sameness

3. Tweet! Tweet!
#CUCCC2015
@TimRichardson

4. THINK!
Be like “Joseph”

16. “

17. How can I help
cultivate a culture that
encourages divergent
thinking at my credit
union?

18. THINK!
Kiss good ideas
goodbye

20. http://m
ail.googl
e.com/

25. “

26. What “good” idea
do I need to kiss
goodbye? What “bad”
idea do I need to
reconsider?

27. THINK!
Grow innovators!

29. “

30. Who are the innovators
and early adopters in
my credit union and
how can we partner
to drive innovation?

31. THINK!
Use both brains

32. “Jud” Judgment:
• Logical & linear in their thinking
• Ideas are driven through facts
and figures
• Only one “right” answer
• Don’t JUMP, THINK!

33. “Gen” Generator:
• Visual in their thinking
• Ideas are developed via
unrelated connections
• Almost always more than
one “right” answer
• Don’t THINK, JUMP!

34. Your greatest strength
over used can become
your biggest weakness.

35. Your greatest weakness
overcome can become
your biggest strength.

36. ?
“

37. How do utilize my thinking
strength to help move my
credit union forward?

38. THINK!
Expand your
brain power

39. 6 books related to your
position or profession

40. 6 audio or video learning
programs

41. 6 personal or professional
learning events

42. 6 vacations per year

44. Exercise 6 days a week

46. 6 incremental improvements:

47. Which 6 x 6 principle
has the greatest
potential to help me
be more innovative?

49. “

50. Continue the learning:
• S/T – SpeakerTracks
notification of speaking opps
• E/Z – electronic magazine
• F/U Request follow-up about a
future speaking opportunity

51. Contact info:
Email: Tim@TimRichardson
Phone: 865-984-2700
Web : www.TimRichardson.com
Let’s connect on LinkedIn

52. “