Back to the basics pcua 09 11 15
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Presentation handouts from PCUA fall leadership conference
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Back to the basics pcua 09 11 15
- 1. Back to the Basics: Email: Tim@TimRichardson Phone: 865-984-2700 Web : www.TimRichardson.com
- 3. Better Team Work “You can’t treat the member well until you treat each other well first.”
- 4. Keys to Creating Great Teams Uncover and discover
- 6. Keys to Creating Great Teams Always be hiring
- 9. Keys to Creating Better Teams Zero tolerance policy for rudeness and disrespect Establish probation period Ongoing training
- 10. Thought About Training: “One thing worse than training employees and losing them is not training them and keeping them!” Zig Ziglar
- 12. Keys to Creating Better Teams Empower Staff Hire for skills second
- 13. “
- 14. Attitude
- 15. “A pat on the back is a few vertebrae removed from a kick in the pants but it is miles ahead in results”
- 16. Attitude Adjustment Lunch and Learn TED Talks Rewards and recognition LinkedIn lessons
- 17. “85% of success in life is attributable to the people skills and 15% to the technical skills” Dale Carnegie
- 18. “
- 24. Service Celebrate going above and beyond Institute a name recognition policy Empower staff
- 26. The video of the ferry guy can be viewed here: https://www.youtube.com/TimDRichardson
- 27. Service Make everyone part of the housekeeping staff Team approach
- 28. Service Teams Service Quality Product Quality Research Facilities Spirit Training
- 29. “
- 30. Innovation
- 31. Five Star Hotline Proactive and Personalized Service Share compliments Praises for fellow employees Improvements or suggestions
- 32. Key to making it work
- 33. Benefits Legitimized employee recogntion Faster physical improvements Special marketing information Employee development
- 34. Moore's Law: The processing power of a microchip doubles every 18 months while the cost cuts in half.
- 35. Gilder's Law: The total bandwidth of communication systems triples every twelve months.
- 36. Metcalfe's Law: The value of a network is proportional to the square of the number of nodeswhile the cost per user remains the same or even reduces.
- 37. Richardson's Law: Your ability to understand these laws is indirectly proportional to my ability to have an intelligent conversation with you.
- 38. “
- 40. in
- 50. Why community service? 1. Employees’ gifts of talent and time can double donations 2. Volunteerism builds leadership and teamwork 3. Volunteerism attracts and motivates employees and members 4. Reinforces the mission and values of the credit union movement
- 51. Companies that don’t consider magnifying their community footprint will be held accountable by future potential employees. Source: Mathew Paisner and Michael Saris Altruhelp.com
- 52. “
- 53. Contact info: Email: Tim@TimRichardson Phone: 865-984-2700 Web : www.TimRichardson.com
Editor's Notes
- Total Development Resources, Inc. 800-226-4473 www.TimRichardson.com
- Greeted by name Paid attention Communicated/Shared info Let me know that I was important Took Notes Extra effort
- Jazzed up orientation – made it fun, scavenger hunt,
- Describe hiring Dense, Video taping room service, Ritz Carlton line up
- Greeted by name Paid attention Communicated/Shared info Let me know that I was important Took Notes Extra effort
- Describe hiring Dense, Video taping room service, Ritz Carlton line up
- Any one want to guess what you hire for first?
- Any one want to guess what you hire for first?
- Not sure you can train for this BUT you can give some
- New Work Habits for a Chaning World Sign up for Speaker Track
- WORDS – “whatever” “I can’t” – it would be my pleasure.\
- How many of you have restaurants/food service - Breakers hotel circle dinning room
- Greeted by name Paid attention Communicated/Shared info Let me know that I was important Took Notes Extra effort
- How many of you have restaurants/food service - Breakers hotel circle dinning room
- Line up, VIDEO Training, accountability C + D + E + F = G, internal departmental training )The Email by Michael Gerber
- How many of you have restaurants/food service - Breakers hotel circle dinning room
- At the core of every Team was how team incorporated service strategy
- ½ of 8 Sometimes you must help them unlearn
- Make Dreams Come Tru – Jan Nixon
- Total Development Resources, Inc. 800-226-4473 www.TimRichardson.com