1. CURRICULUM VITAE
Mr Dean Ashley Chilcott
Address: 7 Tansey Court, Birds Meadow, Brierley Hill, West Midlands, DY5 4TD
Telephone: Mobile: +44 (0)7545 447939
DOB: 13th October 1989
E-mail: dean_chilcott14@hotmail.com
Profile
CAREER HISTORY
2014 to present Harvey's The Furniture Store
Sales advisor (Dudley flagship store)
Responsible for improving both the sales and customer service protocol of the business and
ensuring the most turnover possible.
• Increasing sales on a daily/weekly basis to achieve individual targets
• Feedback to Head of Sales and line manager
• Ensuring customer service is a high standard
• Rectifying any customer issues/errors
Key Achievements
• Developed and implemented an improved sales and customer service strategy
• Improved customer relationships through improved customer service
• Top performer week after week
2010 to 2014 Superdry
Assistant Manager (Dudley)
Responsible for the daily performance of the Branch to achieve company objectives and
maximize these opportunities i.e.: sales V’s target, KPI’S, controllable measures and
compliance. Also responsible for the branches recruitment and the training and development
of the team through guidance, reviews and performance management
• Control of Sales, Admin, Customer service and deliveries
• Development and training
• Stock control
• KPI performance
• Recruitment
• Store standards and housekeeping
A successful individual with a proven track record within the retail industry who possesses excellent
communication skills. I have a renowned standard of customer service, negotiation techniques and
a fast paced learner. Both pro active and calculated when confronted with any challenge, I am
recognized as an assertive individual and a dynamic influence within any team. I have strong man
management and motivational skills. My work ethic and integrity are unquestionable and I am
relentless in the delivery of high performance.
2. • Observing Health and Safety Regulations
• Top branch YTD on KPI conversion performance with a consistent monthly contribution in
excess of 17.5% conversion rate
• Working closely with the store manager and area manager to establish development
programs that enhance the branches (Customer 1st
) performance, i.e.: sales
performance, conversion and advanced KPI training
• Highest achievement branch on ‘Customer Experience program’ (mystery shops)
Key Achievements
• Promoted from sales to assistant manager in the first year
• Improved staff relationships to encourage a TEAM environment
• High success in recruitment to get the most from each recruit
• Set-up quick and easy delivery structure to achieve more units per minute
2008 to 2010 GAP
Key Holder (Dudley)
Responsible for setting and achieving targets plus increasing daily turnover. Also responsible
for the standards and cleanliness of the shop to ensure a high customer experience.
• Ensuring standards are always high throughout the store
• Processing sales and achieving add-on's
• Hitting daily sales and data targets
• Assigning staff to dedicated areas to reduce stock loss
Key Achievements
• First time working on board with the management team
• Employee of the month including recognition from regional manager and head office
• Gaining great morale with the staff to ensure a friendly working environment
• Reducing stock loss by introducing monthly refresher training to all staff
• Increasing customer data capture by introducing weekly incentive prizes
2007 to 2008 M&R Building Services
Labourer and Bricklayer (Plymouth)
Responsible for setting up the site to meet health and safety regulations as well as completing
all tasks to a high standard on customer properties.
• Ensuring correct materials and stock levels are correct
• Working alongside more experienced members of staff
• Delivering materials and stock to other sites within tight deadlines
• Working to a high standard
Key Achievements
• Achieved brick laying qualification through college
• Started as a labourer and finished fully qualified
• Many happy customers from brickwork
• Bosses very pleased with high standard of work
3. 2006 to 2007 The Disney Store (Xmas temp)
Delivery team (Plymouth)
Responsible for stock in/out of the store including filling shelves with the relevant stock to suit
the companies procedures.
• Control of stock in/out
• Filling shelves with correct numbers
• Tight deadlines through the night
Key Achievements
• Employee of the month
• Working to tight deadlines
• Achieving nightly delivery targets
2006 to 2007 Debenhams (Xmas temp)
Sales Assistant
Responsible on the tills most of the shift as well as maintaining standards in my section
• Following correct till procedures including sales and refunds
• Obtaining standards within my set section
• Counting all money and banking each evening
Key Achievements
With this being my first job my main achievement was getting recognition from the store
manager at how well my work ethic was and also great acknowledgement from senior staff.
EDUCATION HISTORY
2000 to 2006 Tamarside Community College
GSE’S Grades B - E
Applied ICT (Double Award) = CC
Manufacturing (Double Award) = BB
Science: (Double Award) = EE
Geography = C
Religious Studies = C
Mathematics = C
D&T Resistant Material Tech = B
French = D
English = B
English Literature = C
SPARE TIME ACTIVITIES
My leisure activities include football, fashion and music. I love long haul holidays with my fiancée, I
am a non-smoker and have no serious health issues
