This document is a resume for Sarah A. Sturgill summarizing her professional experience. She has over 9 years of experience managing operations at JoAnn Fabrics & Crafts stores, including receiving management, customer service, merchandising, employee management, scheduling, cash handling and record keeping. Her current role is as a Full Time Keyholder at JoAnn Fabrics in Canton, Michigan where she is responsible for daily cash office duties, inventory controls, coaching employees and more. She also has experience as a presser at David's Bridal and as a receiving team leader at JoAnn Fabrics.

1. Sarah A. Sturgill
8695 Nottingham Ct. Ypsilanti Mi. 48198
734-834-3995
Sarahann612@yahoo.com
Management
• Operations Management
• Receiving Management
Overview
More than 9 years of working for and managing JoAnn Fabrics & Crafts retail
establishment. The ability to motivate and direct others in a team environment.
Maintain records and reports. Comply with all company policies and regulations.
Open and closing procedures, banking, merchandising and recruiting. Areas of
expertise include:
• Customer Service
• Merchandising and Display
• Employee Management
• Problem Solving
• Scheduling
• Audit Process
• Cash Handling
• Record Keeping
• Organization
• Inventory and Pricing
Controls
• Computer/POS knowledge
• New Employee
Training/Orientation
Employment
JoAnn Fabrics Canton Michigan
Operations Team Leader 2011-
Current
• Organize and purge daily and monthly paperwork.
• Maintain all equipment is working properly and effiectively.
• Achieves and maintains company’s Shrink and Audit goals through execution of
company programs and maintenance of store controls.
• Daily Cash Office duties. Count all registers, make bank desposits, process
change orders
• Coaches and provides feedback to Team members for continuous performance
development.
• Maintains Inventory controls, exception counts to ensure on hands
• Work with Framing Specialists on maintaining payroll in frame department.
• Work with Framing specialists to ensure orders are completed in time.
• Framing Production Process
• Read and execute plan-o-grams.

2. • Merchandise End Caps and Bulk Outs per company standards.
• Fulfill customer service needs by communicating daily with appropriate follow up
and problem solving.
• Opens and securely closes the store.
• Interview potential new team members for seasonal and part time.
• Interview potential new Team Leaders and Specialists (Framing, Education)
• Acting STL during Holiday Season of Dec 2013-Feb 2014.
Note:PosistionTitlehaschangedtoFull Time Keyholderasof June 2015. Work
Dutieshave stayedthe same.
Davids Bridal Ann Arbor Mi.
Presser April 2015- July
2015
• SteamBridal Dresses,Special OccassionDresses
• Quailitycheckall dresses.
• Spotcleanall dresses
• Work withalterationteamtoensure all itemsare fixedproperly.
JoAnn Fabrics Canton Michigan
Receiving Team Leader
2009-2011
• Stocked and restocked inventory when shipments were received.
• Fulfilled customer shipping needs using UPS and FEDEX methods.
• Unload and receive daily shipments
• Open and securely close store.
• Planned and assigned employees to specific tasks and following up with them to
provide feedback.
JoAnn Fabrics Canton Michigan
Part Time Team Member
2005-2009
• Basic Register Functions.
• Return Process
• Customer Service
• Stock return merchandise to the sales floor.
• Recovery
• Train new team members

3. Captured Moments Photography
Owner/Photographer
2007-2015
Education Willow Run High School Ypsilanti Michigan
High School Diploma 2000-2004
Senior Editor Yearbook and Newspaper
Hockey Team Manager
Vice President Student Senate
Skills • MicrosoftWord
• MicrosoftOffice
• Excell
• Photoshop
• Powerpoint
• Google Drive
• POSSystem
• Sewing
• Scrapbooking
• Cake Decorating
• Alterations
• Framing