1. T I F F A N Y J O R D A N
Tiffany.Jordan@CenterPointEnergy.com | 612-437-0725
S u m m a r y o f Q u a l i f i c a t i o n s
Training& Development Marketing& Promotions
StrategicPlanning Mentoring& Training
M a n a g e m e n t P r o f i l e
Accomplishedbusiness professionalwithsolid,broad-basedperformance inMarketing,Employee Trainingand
Supervision.Highlymotivated,assertive,andgoal-driven.Committedtostrategicthinkingandcustomizedprocedures
that produce superiorresults.
C a r e e r H i g h l i g h t s
CENTERPOINTENERGY-Minneapolis,MN 2002- Present
LEAD, TELEPHONE SALES
 Training:includesdevelopingnewhires,coachingexistingemployees,andkeepingstaff up-to-dateon
technologychanges.
 Manage and monitorday-to-daypaperworkflow andprocessforcall center.
 Handle escalatedcustomercallsforquickandamicable resolutions
 Provide consistentandtimelyupdatestoemployeestocommunicate pastresultsandfuture expectations
 Sell andpromote Home Service Plusproductsandservicestocustomersoverthe phone
CENTERPOINTENERGY-Minneapolis,MN 2013-2014
MANAGER,PRODUCT
Selected by Managementas a job rotation
 Managed employee incentive programwhich included developingannual,quarterlyandmonthlygoalsto
assistwithmeetingbusiness objectives.
 Plannedrecognitioneventsfor200+ employees.
 Wrote monthlysalestipstosupportand encourage engagementof 300+ employeesenrolledinthe
program.
 CreatedSalesPerformance reportsthatincluded bi-weeklyandmonthlyresultsforsupervisorsand
managersto highlightgaps intheircrew’s salesperformance.
 Managed the distributionof critical information whichincluded monthlycrew updates,and current
promotional materials.
 Activelyparticipated incross-departmental meetings suchasthe SalesAchievementTeamand Sales
Performance Team

2. MINNEGASCOFIREPLACESTORES -Minneapolis,MN 2001-2002
SPECIALIST, HEARTH
 Manage and processmerchandise purchase agreementsforsoldproducts
 Schedule inhome consultationsforhearth products.
 Sell andpromote grillsandotherhearthproducts.
RELIANTENERGY MINEGASCO-Minneapolis,MN 2000-2001
REPRESENTATIVE, CUSTOMER SERVICE
 Assistcustomerswithissuesontheirhome appliances.
 Assistcustomerswithgasleakemergencies.
BIHA WOMEN IN ACTION-Minneapolis,MN 1996-2000
COORDINATOR for VOLUNTEER ADVOCATES
 Assistedwithimplementationof abrand new resource centerforbatteredwomen
 Recruitedvolunteersfromcommunityorganizationsfromthe Uof M and MinneapolisCommunity&
Technical College
 Developed,coordinatedandconducted new hire training.
 Developedpartnershipswithotheroutreachprogramstoeffectivelyimplement strategiesthatpositively
impactedthe community.
E d u c a t i on
Bachelorof Science in Management- March 2017 MinnesotaSchool of Business Richfield,MN
Volunteer Work
Habitatfor Humanity
Adopt-A-Highway
NeighborhoodInvolvementCenter,volunteerforelderly
NewCreationBaptistChurch,volunteerFoodShelf
Computer Skills
SAP
Excel
PowerPoint
Word