Kolleen McMahon has over 10 years of experience in customer service roles including administrative assistant, nanny, online marketing consultant, barista, and barista trainer. She is proficient in Microsoft Office, Salesforce, Customer Factor, and has strong communication, relationship building, and schedule management skills. McMahon seeks an administrative assistant position and is authorized to work in the US.

1. Kolleen McMahon
Administrative Assistant - Wicked Clean Inc
Pembroke, MA 02359
kolleenmc@aol.com - (781) 561-5234
Professional customer service representative with extensive experience selling products as well as providing
services that meet employer's expectations. Experienced in sales, customer interaction, office administration,
email marketing and schedule building. Knowledgeable of the entire Microsoft suite as well as sales programs
such as Salesforce and Customer Factor.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Administrative Assistant
Wicked Clean Inc - Hanover, MA - August 2016 to Present
• Communicates with clients to schedule and deliver an array of house maintenance services
• Maintaining the client information as well as invoice information
• Establish and manage the company email marketing
• Assist in establishing the new company brand
Nanny
Independent Employer - Kingston, MA - April 2016 to August 2016
• Cared for five year old twins by meeting their needs through meal preparation and a scheduled bedtime
• Developed age appropriate activities to stimulate the children's
• Completed household activities such as prepping the children for school, cleaning the home, as well as
maintaining a high energy for the children.
Online Marketing Consultant, Cross Sales
Constant Contact - Waltham, MA - August 2015 to April 2016
• Assisted clients with online marketing needs
• Maintained an average of 125% of monthly sale goals
• Created sales plans for new company initiatives in collaboration with the cross sales team
• Performed an average of 110 phone calls per day with 150 minutes of talk time
Barista/Barista Trainer
Starbucks - Plymouth, MA - September 2010 to September 2015
• Provided efficient service by meeting the company regulations of delivery time
• Performed beverage and food preparation, inventory counts, store setup, and met state regulations (QASA)
for store cleanliness
• Trained new employees on the basics of barista responsibilities such as making beverages, cleaning the
store, inventory counts, and opening and closing routines.
EDUCATION
Associates in Behavioral Science
Quincy College - Plymouth, MA

2. May 2015
ADDITIONAL INFORMATION
SKILLS
• MS Office Proficient
• Salesforce/Customer Factor proficient
• Communication and relationship building
• Self-awareness
• Maintains positive attitude
• Schedule Management
• Works well under pressure
• Reliability