COMMUNICATION IN BUSINESS ORGANIZATIONS

1. UNIT- I
COMMUNICATION IN A BUSINESS
ORGANISATIONS
By: Pooja Raj Srivastava

2. Topics
• Internal & External Communication
• Channels of Communication
• Types of meetings:
• Strategies for conducting successful business meetings
• Documentation (notice, agenda, minutes, resolutions) of
meetings

3. COMMUNICATION

4. Importance of LSRW
Listening
Speaking
Reading
Writing

5. Concept of Communication
Communication is an interactive and intended activity

6. Process of Communication

7. Context of Communication

8. Barriers of Communication

9. Barriers of Communication

10. Internal & External Communication
Basis Internal Communication External Communication
Purpose Exchange of information of various
departments of the organisation
Maintenance of relationship with
external parties
Types Vertical and Horizontal
communication
No such classification.
Frequency Occurs frequently to perform
organisational activities
Occurs less frequently
Distance Close proximity between the sender
and receiver
Significant distance between sender
and receiver
Coverage Limited and within the organisation Broad and outside the organisation
(external bodies)

11. Channels of Communication
Communication channels refer to the way the information flows
within the organization.

12. Channels of Communication

13. Formal Channels of Communication

14. Informal Channels of Communication

15. MEETING

16. Meeting is a gathering of people to
• Present or exchange information
• Plan joint activities
• Make decisions
• Carry out actions already agreed upon

17. Types of Meetings

18. Strategies for conducting successful business
meetings
• Plan
• Prepare of meeting
• Conduct of meeting
• Adapt with the strategies
• Review the strategies
• After meeting
• Test all the theories with the feedback

19. Documentation
• Notice
• Agenda
• Minutes
• Resolution

20. Notice (Information about the meeting)
Name of Organisation
Address
Date of Meeting:
Time of Meeting:
Place of Meeting:
Agenda/(s): 1.
2.
Place:
Date:
-sd-

21. Agenda (official list of terms to be discussed in meeting)
Organisation Name
Minutes of Meeting
Objective:
Date: Location:
Time: Meeting Type:
Called By: Facilitator:
Attendees: Note taker:
………………………………………………………………………………………..
Agenda Items:
1. Topic 1 Presenter Time
2. Topic 2 Presenter Time
3. Topic 3 Presenter Time
………………………………………………………………………………………...
Other Information

22. Minutes (official record of discussion held and actions
taken in a meeting)
Organisation Name
Minutes of Meeting
Location: Date: Time:
Attendance: (Attach Separate sheet, if necessary)
Other Notes:
Sr. No. Agenda Items: Action/ Discussion
1. Presenter (Discussion/ Comments) Name/ Time & Status
2. Presenter (Discussion/ Comments) Name/ Time & Status
3. Presenter (Discussion/ Comments) Name/ Time & Status

23. Resolution (formal & final decision of a
meeting placed before it for consideration)