This formed the backdrop for a closing session on Day One aimed at getting delegates to share insights and experiences on issues their organisation is facing. Interestingly the topics chosen were reflective of the issues noted in one of the slides.

1. slide 1KMUK: drawing on the experience of others

2. KMUK: drawing on the experience of others slide 2

3. ‘proven critical knowledge capture….’
‘A book providing advice, tactics, and lessons learned from
successful KM professionals from around the globe. What worked,
what didn't, and why.’
Patricia L Eng & Paul J Corney
KMUK: drawing on the experience of others slide 3

4. Typical problems & challenges
how to get senior
leadership?
what’s the best
way to conduct
and measure a
pilot?
how do I map
critical
knowledge?
how to get
adoption of a new
system?
how to capture &
retain
knowledge?
how do I build
KM into the
process of the
firm?
how to collect
and present
lessons learned?
how do I get a
CoP to work?
KMUK: drawing on the experience of others slide 4
how can I
measure the
impact of what I
do?

5. Today’s questions
! What problems are you facing?
! In what areas would you like to share your experience
with others?
! What are others doing that you would like to find out more
about?
KMUK: drawing on the experience of others slide 5

6. Open Space Peer Assist
! The open space is a self-organizing method for creating
an agenda during a meeting or an event.
! Peer assist is a process that enables the gathering of
knowledge drawn from the experiences of colleagues
before embarking on a project or piece of work, or when
facing a specific problem or challenge within a piece
of work.
KMUK: drawing on the experience of others
Need a couple of volunteers (Assistees)
slide 6

7. Open Space Peer Assist
KMUK: drawing on the experience of others
Source: http://gaurisalokhe.blogspot.co.uk/2008/10/
open-space-to-design-agenda.html
slide 7

8. Open Space Peer Assist
KMUK: drawing on the experience of others
! Write down a topic
you’d like help on.
! Stand up and say what
its about.
! Go to a table and wait
to see who joins.
! Choose 1 from the
proposed topics then
join that group.
Under the Chatham House Rule
Source: http://gaurisalokhe.blogspot.co.uk/2008/10/open-space-to-
design-agenda.html
slide 8

9. 30 minute Peer Assist Process
! Assistee describes the challenge or problem.
! Assisters ask questions of clarification.
! Assisters offer personal experiences (no opinions or advice)
which might be useful. The assistee can ask questions of
clarification.
! Assistee reviews the offers of experience and summarises
what action she/he will consider as a result of the help.
! Assistee shares findings back to plenary.
KMUK: drawing on the experience of others
Under the Chatham House Rule
slide 9

10. slide 10
My contact details…
KMUK: drawing on the experience of others