ServiceNow CIS-Discovery Exam Dumps 2024

ServiceNow CIS-Discovery Exam Dumps 2024
ServiceNow CIS-Discovery Practice Tests 2024. Contains 340+ exam questions to pass the
exam in first attempt.
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Below are the free 10 sample questions.
Question 1:
Benefits of using Discovery
A. Extend discovery throughout IT
B. Realize fast time to value
C. Accurate monitoring of Applications
D. Enable service impact analysis
Answer: A, B, D
Explanation:
ServiceNow Discovery offers a range of benefits that can significantly enhance
your IT operations management practices.
Here‘s a breakdown of the advantages you mentioned:

Extend discovery throughout IT : Discovery helps you move beyond traditional
server discovery and gain automatic visibility into a broader spectrum of IT
components across your network. This can include network devices, applications,
virtual machines, and more. By extending discovery throughout your IT
environment, you obtain a more comprehensive and accurate picture of your
infrastructure.
Realize fast time to value : ServiceNow Discovery offers a pre-built framework
with out-of-the-box capabilities. This allows you to get started with basic
discovery processes quickly, without extensive customization. Additionally,
automated discovery can expedite the initial population of your CMDB
(Configuration Management Database), leading to faster time to value for your
investment.
Enable service impact analysis : With a comprehensive CMDB populated through
ServiceNow Discovery, you gain valuable insights into the relationships between
CIs (Configuration Items). This dependency mapping empowers you to perform
effective service impact analysis. By understanding how CIs are interconnected,
you can predict the potential impact of outages or changes on various services
within your IT environment.
Additional Benefits of Discovery:
Improved IT Efficiency: Automated discovery reduces manual efforts associated
with identifying and maintaining an accurate CMDB. This frees up IT staff to focus
on higher-value tasks.
Enhanced Incident Resolution: By having a more complete picture of your IT
infrastructure, you can pinpoint the root cause of incidents faster and more
efficiently.
Proactive Problem Management: Discovery can help you identify potential issues
or configuration inconsistencies before they cause disruptions. This allows for
proactive problem management and improved IT service availability.
Compliance Support: Discovery can assist in demonstrating compliance with
industry regulations or internal security policies by ensuring accurate and up-to-
date asset information within your CMDB.

In conclusion, ServiceNow Discovery offers a compelling set of benefits that can
streamline your IT operations management, improve efficiency, and empower
you to make data-driven decisions for your IT environment.
Question 2:
How many CI Identifiers can be configured per CI Class?
A. 2
B. 10
C. 5
D. 1
Answer: D
Explanation:
 In ServiceNow Configuration Management Database (CMDB) management,
a CI Identifier is a unique identifier for a particular CI (Configuration Item).
One (1) CI Identifier can be configured per CI Class .
 Here‘s why multiple identifiers aren‘t typically used:
 Uniqueness: The primary purpose of a CI Identifier is to provide a unique
way to identify a specific CI within a CI Class. Having multiple identifiers for
a single class would defeat the purpose of ensuring uniqueness.
Primary Identifier: Each CI Class typically has a designated primary identifier
that serves as the main field for identifying CIs belonging to that class.
While you can‘t configure multiple identifiers per CI Class, some CIs might
have additional attributes that can be used for secondary identification
purposes. However, these wouldn‘t be classified as official CI Identifiers
within ServiceNow.

Question 3:
The credential alias is now supported by, select 2
A. probes
B. patterns
C. shazzam port probe clusters
D. credential-less discovery
E. enhanced midservers
Answer: A, B
Explanation:
Correct Statements:
Probes : Credential aliases can be used with probes to specify the credentials
needed for accessing devices during discovery. This eliminates the need to
hardcode credentials within the probe itself, improving security and
manageability.
Patterns : Similar to probes, patterns can leverage credential aliases to define the
authentication methods for gathering data from devices. This promotes code
reusability and simplifies credential management within discovery patterns.
Incorrect Statement:
Shazzam port probe clusters: Shazzam is a ServiceNow technology for large-scale
IP discovery. While Shazzam utilizes probes, credential aliases themselves
wouldn‘t be directly tied to Shazzam port probe clusters.
Credential-less discovery: Credential-less discovery refers to techniques for
discovering devices without requiring explicit credentials. Credential aliases
wouldn‘t be applicable in such scenarios.
Enhanced MID Servers: MID Servers are components that facilitate
communication between ServiceNow and your IT environment. While enhanced

MID Servers might offer improved performance or functionality, they wouldn‘t
directly relate to credential alias support.
In conclusion, credential aliases are now supported by both probes and patterns
in ServiceNow, enhancing security and manageability for discovery processes.
Question 4:
Different types of Operation Choices available on a pattern Designer
A. Query, Parse, Data, Transform
B. Query, Parse, Data, Action
C. Query, Parse, Data, Action, Classify
D. Query, Parse, Data, Action, Transform
Answer: B
Explanation:
The different types of operation choices available on a ServiceNow pattern
designer are:
Query : This operation type allows you to interact with external systems or data
sources using protocols like SNMP (Simple Network Management Protocol) or
WMI (Windows Management Instrumentation). You can use queries to retrieve
specific information from devices during discovery.
Parse : This operation type helps you process and extract data from the output of
queries or scripts within your pattern. Parsing often involves manipulating raw
data into a structured format usable by subsequent steps in the pattern.
Data : This operation type encompasses various actions related to managing data
within the pattern. It might include setting variable values, performing
calculations, or manipulating data structures.
Action : This operation type enables you to execute specific actions based on the
data collected during discovery. Examples include sending notifications, triggering

workflows, or modifying existing CIs within the CMDB.
Optional Choices:
Transform: While not always listed as a separate category, some versions of
ServiceNow might offer a “Transform“ operation type. This can be similar to
“Parse“ but might focus on broader data transformations beyond simple
extraction.
Classify: The “Classify“ operation type might be available in specific contexts
within the pattern designer. This could be used to manually assign a classification
to a discovered device, although leveraging CI Classifiers associated with the
pattern is a more common approach.
Understanding Operation Choices:
These operation choices provide building blocks for defining the steps your
discovery pattern will execute. By selecting the appropriate operation types and
configuring them effectively, you can create patterns that gather the necessary
data, process it appropriately, and ultimately lead to the successful discovery and
classification of CIs within your ServiceNow CMDB.
Question 5:
Which of the following modules are supported with ACC-V?
A. Running processes
B. File Systems
C. Serial numbers
D. Asset tags
E. Processor utilization
F. TCP Connections
Answer: A, B, C, F
Explanation:

Supported Modules:
Running processes : ACC-V can discover and inventory running processes on
devices, providing valuable insights into the software and applications running on
your network.
File Systems : ACC-V can identify and retrieve information about file systems on
discovered devices. This can help you understand storage utilization and
potentially uncover sensitive data exposure.
Serial numbers : Serial numbers are unique identifiers for hardware components.
ACC-V can discover serial numbers for devices, aiding in asset tracking and
lifecycle management.
TCP Connections : ACC-V can identify active TCP connections on discovered
devices. This information helps in understanding network communication
patterns and identifying potential security risks.
Unsupported Modules:
Asset tags: Asset tags are physical labels attached to devices. ACC-V, being an
agentless solution, wouldn‘t be able to directly read physical tags. Asset tag
information might be collected through other methods or manually entered into
the CMDB (Configuration Management Database).
Processor utilization: While some agentless discovery techniques might estimate
processor utilization, ACC-V‘s primary focus is on retrieving data without relying
on agents. More detailed performance metrics might require additional tools or
agents.
Conclusion: ACC-V offers a valuable capability for ServiceNow Discovery by
enabling the collection of various data points about devices without requiring pre-
installed agents. The supported modules you identified (running processes, file
systems, serial numbers, and TCP connections) provide crucial information for
building a comprehensive inventory of your IT infrastructure.

a real exam.
Question 6:
File based discovery is automatically activated for all _______ users?
A. Event management
B. Asset management
C. Administration
D. Discovery
Answer: D
Explanation:
 File-based discovery is automatically activated for all Discovery users in
ServiceNow.
 Here‘s why the other options are less likely:
 Event management: File-based discovery focuses on searching for specific
file patterns or names to identify software or configurations. It‘s not
directly tied to event management, which deals with monitoring and
responding to IT events.
Asset management: While file-based discovery can contribute to asset
management by helping identify software installed on devices, it‘s not
automatically activated for all asset management users. Asset management
encompasses broader functionalities beyond file-based discovery.
Administration: While administrators might have access to configure and
manage file-based discovery settings, it‘s not automatically activated for all
administrative users.

 Understanding File-Based Discovery: File-based discovery is a technique
used in ServiceNow to discover software and configurations by searching
for specific file extensions or names within file systems on discovered
devices.
This approach can be particularly useful for identifying applications that
might not have a strong agent presence or registry entries.
 Activation for Discovery Users: ServiceNow typically activates file-based
discovery by default for users with the “Discovery“ role.
This role grants users access to features and functionalities related to the
discovery process, including file-based discovery.
Benefits of Automatic Activation:
 Streamlined workflows: Automatic activation ensures that discovery users
have access to file-based discovery capabilities without requiring manual
configuration.
Improved software visibility: By leveraging file-based discovery, discovery
users can gain a more comprehensive view of software installed on devices
within your IT environment.
 Conclusion: The automatic activation of file-based discovery for Discovery
users in ServiceNow simplifies the software discovery process and
facilitates a more complete understanding of your IT infrastructure.
Question 7:
Installed Software on a CI, Processes running on a CI are gathered during which
discovery phase?
A. Port Scan
B. Identification
C. Exploration
D. Classification
Answer: C

Explanation:
 Installed software and processes running on a CI (Configuration Item) are
typically gathered during the Exploration phase of discovery in ServiceNow.
 Here‘s a breakdown of the discovery phases and why Exploration is the
most likely phase for collecting this information:
 Port Scan: This phase focuses on identifying open ports on target devices.
While it might provide clues about potential services running on those
ports, it wouldn‘t directly reveal details about installed software or specific
processes.
 Identification: This phase attempts to identify the type of device discovered
based on the information gathered during the port scan and potentially
other initial probes. It wouldn‘t delve into detailed software or process
information.
 Exploration : This phase involves deeper inspection of the discovered
device. Probes specifically designed to gather information about installed
software and running processes are typically executed during this stage.
These probes might leverage various techniques like WMI (Windows
Management Instrumentation) or SSH (Secure Shell) to access and collect
detailed information from the device.
 Classification: This phase utilizes the information collected during
exploration and other phases to categorize the discovered device into a
specific type (e.g., server, router, printer). While classification might rely on
data gathered about software or processes, it wouldn‘t necessarily involve
actively collecting that information during the classification phase itself.
 In essence, the Exploration phase serves as the primary stage for gathering
detailed information about installed software and running processes on
discovered devices. By leveraging specialized probes and protocols during
this phase, ServiceNow Discovery aims to populate your CMDB with a
comprehensive view of your IT infrastructure.
Question 8:
What is the purpose of the Discovery Configuration Console?

A. Configuration of Discovery debug logs and other properties
B. Enable/Disable the discovery of Devices(Windows,Unix), Applications &
Include/Exclude the discovery of installed Software based on filters
Answer: B
Explanation:
The Discovery Configuration Console in ServiceNow serves multiple purposes
related to managing the discovery process:
1. Enable/Disable Discovery of Devices (Windows, Unix): This functionality
allows you to control whether specific device types (Windows, Unix, or
potentially others) are discovered during scans. You can choose to discover
all device types, exclude certain types, or focus on specific categories of
devices based on your requirements.
2. Enable/Disable Discovery of Applications: This option lets you determine if
applications running on discovered devices are identified during the
discovery process. You can choose to discover all applications, exclude
applications, or potentially focus on discovering applications based on
specific criteria.
3. Include/Exclude Software Discovery based on Filters: This powerful feature
enables you to define filters that specify which software installations should
or shouldn‘t be discovered on devices. You can create filters based on
various attributes like software name, version, vendor, or even regular
expressions for more granular control.
Additional Considerations:
 Discovery Performance: Excluding unnecessary discovery tasks (like specific
device types or applications) can help optimize discovery performance,
especially in large network environments.

 CMDB Accuracy: Discovery filters ensure that only relevant software is
included in your CMDB, improving data accuracy and reducing clutter.
In essence, the Discovery Configuration Console empowers you to tailor
ServiceNow Discovery to your specific needs. By controlling what types of devices,
applications, and software are discovered, you can optimize the process, maintain
data accuracy within your CMDB, and focus on the information that‘s most critical
for your organization.
Question 9:
If multiple datasources are authorized to updated the same table in the CMDB
based on reconciliation definition.
Which of the following statement is correct for Datasource precedence in CMDB
Reconciliation?
A. A higher order datasource has higher priority then a lower order datasource
B. A lower order datasource has higher priority then a higher order datasource
Answer: B
Explanation:
 In ServiceNow CMDB Reconciliation, a lower order datasource has higher
priority than a higher order datasource.
 Here‘s why:
 Datasource Precedence: This concept determines the order in which data
sources are considered when reconciling data and updating the CMDB.
Lower Order, Higher Priority: In ServiceNow, data sources with a lower
order value are considered to have higher precedence. This means that
data from these sources will overwrite conflicting data from data sources
with higher order values during reconciliation.
Why This Makes Sense:
 Accuracy and Trust: It‘s often assumed that data sources with lower order
values are more reliable or trustworthy sources of information. Therefore,

their data takes precedence during reconciliation to maintain data accuracy
within the CMDB.
Specificity vs. Generality: Lower order data sources might be more specific
to a particular CI (Configuration Item) and its attributes. Their data is likely
more relevant and should take priority over potentially more generic data
from higher order sources.
 Configuring Datasource Precedence: You can typically define datasource
precedence within Reconciliation Rules or Reconciliation Sets in
ServiceNow.
By assigning lower order values to more trusted or specific data sources,
you ensure their data has higher priority during reconciliation, promoting
data accuracy within your CMDB.
 Additional Considerations: While lower order generally translates to higher
priority, it‘s recommended to carefully review and configure precedence
based on your specific data sources and their relative importance for each
CI attribute.
 Complex scenarios might involve using precedence exceptions to further
refine how data from different sources is handled during reconciliation.
By understanding datasource precedence, you can ensure that ServiceNow
CMDB Reconciliation prioritizes the most accurate and relevant data for
each CI, fostering a reliable and up-to-date configuration management
system.
Question 10:
What CI Field can be used to identify aging Cis
A. Created
B. Updated
C. Discovery Source
D. Most recent discovery

Answer: D
Explanation:
 Out of the listed CI fields, “Most recent discovery“is the most suitable field
to pinpoint aging CIs in ServiceNow.
 Here‘s a breakdown of why “Most recent discovery“is the ideal choice:
 Focuses on Discovery Time: This field explicitly captures the date and time
when a CI was most recently discovered during a discovery run.
 Identifies Lack of Updates: CIs that haven‘t been discovered recently might
indicate that they are either inactive, outdated, or potentially removed
from the network. By identifying CIs with an older “Most recent
discovery“timestamp, you can prioritize investigating their status and
update the CMDB accordingly.
 While other fields like “Created “or “Updated“provide timestamps, they
don‘t necessarily reflect the current relevance of a CI within your network.
“Most recent discovery“ offers a more targeted approach to identifying
aging CIs that might require attention.
a real exam.

ServiceNow CIS-Discovery Exam Dumps 2024

ServiceNow CIS-Discovery Exam Dumps 2024

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ServiceNow CIS-Discovery Exam Dumps 2024