Introduction to Soft skills Training

1. In Business Training
Programme
Enterprise development, growth, and
enhancement through peer-learning networks
An initiative of the ILO Women in STEM Workforce
Readiness and Development Programme

2. Orientation Module
Getting started with your
In Business Training Programme

3. 3
Getting Started
Welcome!
This is an online group training to help you
plan your professional development. You will
work in a group of 5-7 members. It will take
3 hours to complete.
10 minutes

4. 4
Getting started
To get started…
Sit in a place with good internet
connection where you will not be
disturbed.

5. 5
Getting Started
To get started with Zoom...
As a participant you can:
• Mute and unmute yourself
• Turn your video on and off

6. 6
Getting Started
To get started with Zoom...
As a participant you can:
• See the other participants
• Chat with others
• Share reactions

7. 7
Getting Started
To get started…
Wear earphones, and mute your
microphone when others are talking to
reduce background noise.
Tip. If you have a mic or sound problem, use the
chat function to let your group know.

8. 8
Getting Started
To get started…
If your connection is good
enough, turn on your video.

9. 9
During the training…
You will learn new skills by completing
activities and discussing questions
together. This will help you learn from
each other.
Getting Started

10. 10
During the training…
Your facilitator will help you go
through the module together. He/she
will not make decisions or act as a
teacher.
Getting Started

11. 11
DO’s
Getting Started
Work as a group!
Work together to complete the activities.
Be active!
Share your ideas & participate actively in discussions.
Be respectful!
Respect each other’s ideas and opinions.

12. 12
Dominate the discussion
Let quiet participants express themselves.
DON’T…
Getting Started
Work independently
The training will not succeed if you work on your own.
Criticize each other
Speak politely, and disagree respectfully.

13. Remember:
Have FUN while
LEARNING!

14. 14
Overview
In this Orientation module:
Getting Started
You will be introduced to the methodology of the training
programme to be followed during the coming weeks. Every
training module will be structured in the same way as this
module.

15. Instructions:
• Conduct Sessions 1 and 2 in your Break-out Group
• Be sure to assign a reporter & note-taker, and
timekeeper
• You have 30 minutes to complete the activities

16. Session 1
Self-introduction

17. Instructions:
Introduce yourselves one by one to the
other group members:
1. Name
2. Property Name
3. Position in the Property
4. Expectations about the training
17
Ice-breaker
15 minutes

18. To create a better and more impactful virtual presence, learners are
reminded to observe the following pointers:
● Shoulders/ chest up
● Avoid swaying
● Make leaning into Cam INTENTIONAL & MINDFUL
● Hands can be used
● Eye contact with cam
● Don’t stand up
● Secure your network connection, space & background

19. Session 2
Work Situation

20. Overview
In this session, you will discuss a work situation.
This will help you learn from each other and become
familiar with the topic of this module.
20
15 minutes

21. Instructions:
1) Read aloud the situation below.
21
Natchaya joined the Housekeeping Department of Ramada Hotel five years
ago as a housekeeping attendant. After a couple of years, Natchaya noticed
that other HK attendants had been promoted to become either Team Leaders
or Supervisors, even though they haven’t worked for Ramada Hotel for as
long as she had. This made her very upset because she also wanted a
promotion.
When Natchaya asked her only friend at the hotel about what she could do to
get a promotion, her friend encouraged her to take more responsibility in her
current work and to demonstrate that she was ready to take on a more senior
role. However, Natchaya hesitated. Getting a promotion would mean that she
would have to learn new things and work a lot harder. She would also have to
deal with all the problems that could arise at the operations. Perhaps she
didn’t want the promotion after all.
Work situation

22. Instructions:
22
Work situation
2) Discuss the two questions below.
• What is Natchaya doing wrong?
Why is she not being promoted?
• Give 3 recommendations you
would give to her.

23. BACK TO PLENARY

24. Instructions:
• Conduct Sessions 3 in your Break-out Group
• Be sure to assign a reporter & note-taker, and
timekeeper
• You have 45 minutes to complete the activities
• Your facilitators will give you a 5-minute break in
your breakout discussions

25. Session 3
Getting to the
Bottom Line

26. Overview
In this module, you will use this session to get to
know each other better. If you all know and trust
each other in your group, your discussions will be
more open and honest, and you will be able to
learn more from the training programme.
26
45 minutes

27. Activity 1: Reveal the Truth
The purpose of this activity is to get to know everyone in the
group better.
1. Everyone should type on the chat box 3 statements about
themselves. Write down 2 statements about yourself that
are true and 1 that is false. Let everyone read aloud the
three statements about themselves.
2. For each participant, the group must guess which
statements are true and which one is the false statement.
27

28. Activity 2:
Leading By Building Relationships And
Providing Support
In this exercise, you will try to identify things that you
have in common with everyone in your group.
 As a group, discuss and find out at least 10 things
that you have in common with each other.
28

29. Activity 3:
Deciding on Group Guidelines
In the last exercise of this session, you will develop
guidelines for the group. The guidelines are supposed to:
 Guide your behaviour and how you treat and talk to each
other in the group during the training programme.
 Help everyone participate and learn from each other in
the group during the training programme.
 Create your list of guidelines
29

30. BACK TO PLENARY

31. Session 4
Action Items

32. Overview
In this session, take this opportunity to reflect
and think about what you learned from this
training module. Do not forget to write down
your reflections.
33
15 minutes

33. Instructions:
Individually, write down in the table below:
 Learning: What new skills or knowledge you would
like to learn?
 Application: When will you apply these new
learnings in the future?
 Result / Objective: What is the objective or
estimated result?
34
Action Items

34. 35
LEARNING APPLICATION RESULT / OBJECTIVE
Example:
I want to learn how to manage
my time better.
Example:
In the morning when I prepare to
go to work.
Example:
I would feel less stressed in the
morning and would not arrive
late to work.

35. Instructions:
One by one, take turns and share your table with
the group.
Keep this sheet close to you, so you can go
over and review it when needed!
36
Action Items

36. 37
This is the end of the learning module.
Congratulations!
Together, you just completed this training module.

37. Orientation Module
In Business is an innovative, peer-to-peer learning programme that helps enterprises develop the skills needed to improve productivity,
competitiveness, and working conditions. In association with the International Labour Organization and under license by National
Employers’ Organizations, In Business is delivered by a range of business associations and institutions throughout Asia and the Pacific.
The In Business module on Problem solving trains participants to analyse problems, develop alternatives, and evaluate solutions.
Through a series of interactive sessions, participants will learn new tools and apply them to a realistic case study. Group discussions will
take into consideration real-life barriers to identifying problems and implementing solutions.
International Labour Organization
Enterprises Department
Decent Work Technical Support Team for East and South-East Asia and the Pacific
United Nations Building, 10th Floor
Rajdamnern Nok Avenue,
Bangkok 10200, Thailand
Tel.: 662 288 1234 Fax. 662 288 3058
Email: BANGKOK@ilo.org
www.ilo.org/asia