Virtual working and learning can be effective when certain factors are considered. Key factors for successful virtual teams include having leadership buy-in, effective knowledge sharing across boundaries, and flexible resourcing of multiple global teams. Case studies from various organizations demonstrated both pain points of virtual collaboration as well as good practices, such as the importance of virtual social interactions. Presenters shared tips for effective virtual setup considerations and technology choices to support remote teams.

1. “Virtual Working & Learning: Is it working for you?”
slide 1Virtual working…
A NetIKX working
session
Paul J Corney
29th January 2020

2. slide 2Virtual working…
‘small temporary groups of geographically,
organisationally and/or time dispersed
knowledge workers who coordinate their work
predominantly with electronic information and
communication technologies…
…in order to accomplish one or more tasks’
Ale Ebrahim et al, Wikipedia 2009
Virtual teams…

3. Questions for plenary
• How good is your recent experience of working in virtual
environments on a scale of 0 - 10?
• Why that number?
Virtual working… slide 3
Exercise

4. Virtual considerations
National culture
Organisational culture
Language competence
Calendars and time
Location
Culture
Working week
Time zones
Public holidays
Office
Open plan
On the road
Channels
Email
Audio / Video
‘WebEx’
Virtual working… slide 4

5. Virtual working… slide 5

6. Virtual working… slide 6

7. Virtual working… slide 7

8. Virtual working… slide 8

9. Virtual working… slide 9

10. Virtual stories I
slide 10Virtual working…

11. slide 11
slide 11
Learning from KM Chefs
“Imagine you had the opportunity, not just to enjoy a new, well-equipped and
fully inspected kitchen – but also the chance to sit down with KM ‘chefs’ from
around the world, across different industry sectors and listen to their stories.
That's exactly what we have set out to do with the KM Cookbook.
Draw up a chair - we hope you’re hungry!”
Chris Collison, Paul Corney and Patricia Eng
Virtual working…

12. slide 15
Wide range of ‘menus’
Virtual working…

13. ChrisPayne
slide 13
International Olympic Committee
“A successful Olympic Games relies on effective
knowledge transfer from one host city to the next.”
Virtual working…

14. slide 14
slide 14
World Bank
MargotBrown
“Your algorithm brought back projects that
we’d forgotten we’d done!”
Virtual working…

15. slide 15
Médecins sans Frontieres
RobinVincent-Smith
Virtual working…

16. “Chelfie” Gallery
Virtual working… slide 16

17. Virtual stories II
slide 17Virtual working…

18. Virtual working… slide 18
Thorny issue of culture

19. Email (miss) communication
Virtual working… slide 19

20. When Siberia and Bangkok meet
conducting a cross cultural
debrief
Virtual working… slide 20

21. Importance of virtual cake!
Virtual working… slide 21

22. Running a virtual business
Virtual working… slide 22
“here when you need us not when it suits us…”

23. Transforming a global business
Virtual working… slide 23
“sky blue”
Firm: a fast-paced global business formed
through merger. Around 50k people, 3
HQs around the world, 3 languages, 5 time
zones
Situation: transforming working structures and
practices to support restructured R&D and
speed time to market

24. Transforming a global business
Virtual working… slide 24
“sky blue”
Knowledge management is vital to our future.
Our future knowledge story includes…
Leaders buy in.
People get it and commit.
Knowledge is a shared resource.
It travels across boundaries.
Sharing is the easy, natural choice.
Flexible resourcing.
Multiple teams.
Retain talent.
Close capability gaps.
Follow the science,
Lead the market.
Alert, compliant, inspection ready.

25. Transforming a global business
Virtual working… slide 25
In plenary: your observations on…
1. Skyblue changes in virtual teams and working practices?
2. Pain points and good practices from your experience?
Exercise

26. Transforming a global business
Virtual working… slide 26
A metaphor…
…and an invitation to shift knowhow habits….
Response - A component in a comprehensive programme

27. Improving a global business
Virtual working… slide 27
A 350 - the most mature aircraft to enter service
The Giant Peer Assist
“We want to collect
learning points from people
who worked on the
previous project”
“Improving Design and Manufacturing Processes” Navigating the Minefield Chapter 4: Corney & Eng

28. Techniques & Technology
slide 28
Observations
Virtual working…

29. Set up considerations
Virtual working… slide 29
vs.

30. Technology choice
Virtual working… slide 30
Source:
https://www.techradar.
com/uk/best/best-
video-conferencing-
software
Source: https://uk.pcmag.com/cloud-services/9067/the-best-video-conferencing-software

31. Technology
Virtual working… slide 31
Plenary reflections
Exercise

32. Technologies: set up
Virtual working… slide 32

33. ‘…running a virtual board’
Virtual working… slide 33

34. a conference call in real life…
Virtual working… slide 34

35. Conference call bingo: how many?
Virtual working… slide 35
Exercise

36. And finally
slide 36
Tips
Virtual working…

37. Virtual teams: success criteria
Virtual working… slide 37
Source: https://www.knowledgeetal.com/?p=1455

38. Virtual working… slide 38
Source: https://www.techuz.com/blog/best-collaboration-tools-to-effectively-manage-a-remote-team/
Virtual teams: success criteria

39. slide 39
Virtual accreditation
Virtual working…

40. slide 40
Chartered Knowledge Manager
Source: https://www.cilip.org.uk/search/all.asp?c=&bst=chartered+knowledge+manager
Virtual working…

41. Conrad’s wrap
Virtual working… slide 41
Three
“takeaways”
Exercise