Successfully reported this slideshow.
We use your LinkedIn profile and activity data to personalize ads and to show you more relevant ads. You can change your ad preferences anytime.
Telephony Skills
How to MAKE a Call &
How to ANSWER a Call
How to MAKE a Call &
How to ANSWER a Call
Remember…
Use it only When Appropriate
Immediacy and Intimacy
Already Preferred
To take Appointment
For Personal Cont...
• Who is on the Call
• From/To Where the call is
• WHEN- Timings of the call
• Why the call is made
• WHAT is the Content ...
Placing a Call
Placing a Call: Principle GuidelinesPlacing a Call: Principle Guidelines
Organise your Call- Have an Agenda in
mind
Dial...
Receiving Tele-
Calls
Receiving Tele-
Calls
Receiving Tele-Calls: Principles to
Follow
Receiving Tele-Calls: Principles to
Follow
Answer Promptly with Appropriate
Gr...
General Guidelines…
You lose VISUAL CUES, so be Clear,
Careful, Moderate Speech
Keep the talk Positive and Cheerful
Use...
General Guidelines…
If you placed the call-Take Responsibility
to End it.
Listen for Signals for the Close of the Call
...
Taking Calls for Others
Placing the Call on HOLD
Parveen Kumar
pkumar12@amity.edu
D-206
Upcoming SlideShare
Loading in …5
×

of

Telephony Skills Slide 1 Telephony Skills Slide 2 Telephony Skills Slide 3 Telephony Skills Slide 4 Telephony Skills Slide 5 Telephony Skills Slide 6 Telephony Skills Slide 7 Telephony Skills Slide 8 Telephony Skills Slide 9 Telephony Skills Slide 10 Telephony Skills Slide 11
Upcoming SlideShare
Basic telephone skills
Next
Download to read offline and view in fullscreen.

4 Likes

Share

Download to read offline

Telephony Skills

Download to read offline

Telephony Skills
How to Make a Call
How to Receive a Call
How to Put the Call on Hold and
How to Take Calls for Others

Related Books

Free with a 30 day trial from Scribd

See all

Related Audiobooks

Free with a 30 day trial from Scribd

See all

Telephony Skills

  1. 1. Telephony Skills How to MAKE a Call & How to ANSWER a Call How to MAKE a Call & How to ANSWER a Call
  2. 2. Remember… Use it only When Appropriate Immediacy and Intimacy Already Preferred To take Appointment For Personal Contact Exchange of Ideas or Questions
  3. 3. • Who is on the Call • From/To Where the call is • WHEN- Timings of the call • Why the call is made • WHAT is the Content of the Call These are 5 WWs as Basic Suggestions for a Telephone Call Give a Thought to…
  4. 4. Placing a Call
  5. 5. Placing a Call: Principle GuidelinesPlacing a Call: Principle Guidelines Organise your Call- Have an Agenda in mind Dial Carefully Let the Phone Ring 6 Times Introduce Yourself Immediately Follow-up with the Purpose of the Call Conclude Calls promptly
  6. 6. Receiving Tele- Calls Receiving Tele- Calls
  7. 7. Receiving Tele-Calls: Principles to Follow Receiving Tele-Calls: Principles to Follow Answer Promptly with Appropriate Greetings Introduce Yourself Focus on the Caller Be Prepared to Talk Don’t Let the Telephone Interrupt You (Avoid a Call when already Busy)
  8. 8. General Guidelines… You lose VISUAL CUES, so be Clear, Careful, Moderate Speech Keep the talk Positive and Cheerful Use Technology Effectively, but don’t Assume similar technology & Skills from the Other side Continuous Feedback during call Maintain 10 feet distance, if possible in confidential talks 1
  9. 9. General Guidelines… If you placed the call-Take Responsibility to End it. Listen for Signals for the Close of the Call Don’t Interrupt/Talk Over the other person after you have fulfilled your purpose. Repeat Important Numbers, Addresses, Facts & Names. Avoid Overdue Politeness 2
  10. 10. Taking Calls for Others Placing the Call on HOLD
  11. 11. Parveen Kumar pkumar12@amity.edu D-206
  • vermouthsherry

    Nov. 21, 2018
  • Ranjan009

    Dec. 6, 2016
  • pradeepksampath

    Nov. 16, 2015
  • Englisheducator

    Sep. 24, 2015

Telephony Skills How to Make a Call How to Receive a Call How to Put the Call on Hold and How to Take Calls for Others

Views

Total views

2,578

On Slideshare

0

From embeds

0

Number of embeds

1,637

Actions

Downloads

24

Shares

0

Comments

0

Likes

4

×