telephone and cell phone etiquette

1. Telephone & Cell Phone Etiquette
Lisbon 2015
Susana de Salazar Casanova | susana@salazarcasanova.com 1

2. Telephone etiquette
Always smile,
say please and
thank you
Speak clearly
and state the
point of the call
Only use
speakerphone for
conference calls
Susana de Salazar Casanova | susana@salazarcasanova.com 2

3. Telephone etiquette
Answer saying your
name and
department/company
Greet, state your
name and company
when placing a call,
immediately when
phone is answered
Susana de Salazar Casanova | susana@salazarcasanova.com 3

4. Telephone etiquette
Return calls as earliest as
you can
When leaving a message,
include your phone
number
Ask before putting
someone on hold or to use
speaker phone
Do not chew gum, eat,
drink… or hold side
conversations
Susana de Salazar Casanova | susana@salazarcasanova.com 4

5. Cell phone etiquette
• Attention!
Susana de Salazar Casanova | susana@salazarcasanova.com 5

6. Cell phone etiquette
Multi-tasking
Talk in public spaces elevators,
auditoriums, restaurants, medical
offices, places of worship, funeral
ceremony…
Use loud and annoying ring tones
Susana de Salazar Casanova | susana@salazarcasanova.com 6

7. Cell phone etiquette
Keep calls brief
and to the
point
At work and in
public places
put the ringer
on silent
Maintain a distance
from the nearest
person. Use an earpiece
in noisy locations
Susana de Salazar Casanova | susana@salazarcasanova.com 7

8. One of the biggests moments anyone
can experience is self acceptance,
development and evolution!
8Susana de Salazar Casanova | susana@salazarcasanova.com