This document provides contact information for Aravind who offers case study answers, assignment solutions, project reports and thesis. It then lists several questions on topics related to business communication, including objectives of communication, types of listening, C's of communication, importance of formal communication, non-verbal communication, drafting a complaint letter, purpose of presentations, and barriers to good listening skills.

1. WE PROVIDE CASE STUDY ANSWERS, ASSIGNMENT
SOLUTIONS, PROJECT REPORTS AND THESIS
aravind.banakar@gmail.com
ARAVIND - 09901366442 – 09902787224
Business Communication
1. What are the objectives of communication?
2. Explain the different types of listening.
3. Discuss in brief the C’s of Communication.
4. What is agenda?
5. Discuss the importance of formal communication.
6. ‘A good system of communication makes use of both oral as well as written means of
communication’. Comment.
7. What is non-verbal communication?
8. Draft a letter of complaint on behalf of M/s Ruchi Enterprises of Delhi to M/s
Superior Industries, Mumbai regarding the inferior quality of certain goods received
from them.
9. Discuss the purpose of a presentation.
10. What are the barriers to good listening skills?
Business Communication
1. Explain how watching a movie from another country might help you prepare to
interpret nonverbal behavior from that culture correctly.
2. One of your co-workers is originally from Saudi Arabia. You like him, and the two
of you work well together. However, he stands so close when you speak with him that it
makes you very uncomfortable. Do you tell him of your discomfort, or do you try to
cover it up ?
1. What are the communication challenges and barriers Barry faces?

2. 2. What are some ways Barry might use effective communication as a motivator for
employees to follow safe food handling practices?
3. What Standard Operating Procedures (SOPs) would be helpful for Barry to
implement and enforce?
1. What were the communication challenges in the above case study?
2. Was the Secretary right in avoiding the Ken who came all the way from long
distance to gift the complimentary copy?
3. Was it right for Secretary in insisting to come and take the complimentary copy
back physically instead of couriering?
4. Was Secretary a good listener?
5. Did Secretary empathize with Ken?
6. What were the other challenges prevented smooth communication between Ken
and Secretary?
Business communication
1. What is fuzz?
2. Rewrite the given case study simply and precisely.
3. Do you believe that some people are born writers? Give reason for your answer.
1. What is non-verbal communication? Why do you support that this commercial relies
primarily on non-verbal communication between a young man and a gorgeous woman?
What types of nonverbal communication are being used in this case?
2. Would any of the non-verbal communication in this spot (ad) not work well in
another culture?
3. What ole does music play in this spot? Who is the target market?
4. Is the music at all distracting from the message?
1. Analyze the reasons for Arvind Pandey’s dilemma.
2. Does Arvind Pandey really face a dilemma?
3. In your view what should Arvind Pandey do? Should he disclose it to his German Vice
President?
1. Comment on the terms and conditions placed by the corporation.
2. What factors influenced the computer company’s decision to accept the contract?
3. Was it a win-win agreement? Discuss.
BUSINESS COMMUNICATIONS

3. 1. What are the communication challenges and barriers Barry faces?
2. What are some ways Barry might use effective communication as a motivator for
employees to follow safe food handling practices?
3. What Standard Operating Procedures (SOPs) would be helpful for Barry to
implement and enforce?
1. Assume you are working as an operator at a call center in India and are receiving irate
calls from
Americans and Londoners. How would you handle such calls? Imagine a situation and
state you response.
2. “Keep your cool.” What does it mean in terms of conversation control?
3. Do you agree with the view that such abusive happenings on telephone do not have
any impact on business? Give reason for your answer.
1) Discuss the question of how much personal communication should be permitted in a
business organization. Defend your view.
2) Define and give examples of active and passive voice. Explain when each should be
used.
3) Explain the logic of using negative words in email and memorandums to fellow
employees that you would not use in letters carrying similar messages.
4) What is meant by parallelism of headings?
5) Explain the differences between the present-time viewpoint and the past-time
viewpoint.
6) What types of problems are written up as letter reports? As email reports? Explain
the differences.
7) How do the elements of talking help us communicate better?
WE PROVIDE CASE STUDY ANSWERS, ASSIGNMENT
SOLUTIONS, PROJECT REPORTS AND THESIS
aravind.banakar@gmail.com
ARAVIND - 09901366442 – 09902787224