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Decision Support System
Decision is a choice from two or more 
alternatives. 
Is the first part of problem solving 
exercise. 
Two types: 
Programmed. 
Non programmed.
Computer-based information system. 
Supports business or organizational 
decision-making activities. 
DSSs serve the management, operations, 
and planning levels of an organization.
Increasing complexity of decisions 
Technology 
Information 
Number and complexity of options 
Pace of change 
Increasing availability of computerized support 
Inexpensive high-powered computing 
Better software 
More efficient software development process 
Increasing usability of computers
Transaction Processing System 
Management Information System 
External Data 
Database 
DSS Software 
User Interface 
User
6 
Transaction 
Processing 
system 
Management 
information 
system 
External 
Data 
DSS 
DATABASE 
DSS Software User 
Interface 
User
Sensitivity Analysis 
The study of the effect that changes in one or more parts of a model have on 
other parts of the model 
What-if Analysis 
Checks the impact of a change in the assumptions or other input data on 
the proposed solution 
Goal-seeking Analysis 
Find the value of the inputs necessary to achieve a desired level 
of output
Handle large amounts of data from different 
sources. 
Provide report and presentation flexibility. 
Offer both textual and graphical orientation 
Perform complex, sophisticated analysis and 
comparisons using advanced software packages.
Executive 
Level 
Middle 
Level 
Operational 
Level 
Unstructured 
Decision 
Semi Structured 
Decision 
Structured 
Decision
Unstructured decisions: 
• Novel, non-routine decisions requiring judgment and 
insights. 
• Examples: Approve capital budget; decide corporate 
objectives.
Semi structured decision : 
Only part of decision has clear-cut answers provided by 
accepted procedures. 
Examples: Allocate resources to managers; develop a 
marketing plan. 
Structured decision : 
Routine decisions with definite procedures. 
Examples: Restock inventory; determine special offers to 
customers.
Time savings 
Enhance effectiveness 
Improve interpersonal communication 
Cost reduction 
Increase decision maker satisfaction 
Promote learning 
Increase organizational control
Monetary cost 
Overemphasize decision making 
Obscuring responsibility 
Unanticipated effects 
False belief in objectivity 
Status reduction 
Information overload
The example we are going to explain is of 
working of decision supporting system at 
RUKMANI BAJAJ, INDORE
dssresources.com/faq/index.php?action=arti 
kel&id=114 
www.google.co.in/search?q=Dss+architecture 
www.slideshare.net/paramalways/decision-support- 
system-1943516 
Information about example RUKMANI BAJAJ 
CEO
Decision supporting system

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Decision supporting system

  • 2. Decision is a choice from two or more alternatives. Is the first part of problem solving exercise. Two types: Programmed. Non programmed.
  • 3. Computer-based information system. Supports business or organizational decision-making activities. DSSs serve the management, operations, and planning levels of an organization.
  • 4. Increasing complexity of decisions Technology Information Number and complexity of options Pace of change Increasing availability of computerized support Inexpensive high-powered computing Better software More efficient software development process Increasing usability of computers
  • 5. Transaction Processing System Management Information System External Data Database DSS Software User Interface User
  • 6. 6 Transaction Processing system Management information system External Data DSS DATABASE DSS Software User Interface User
  • 7. Sensitivity Analysis The study of the effect that changes in one or more parts of a model have on other parts of the model What-if Analysis Checks the impact of a change in the assumptions or other input data on the proposed solution Goal-seeking Analysis Find the value of the inputs necessary to achieve a desired level of output
  • 8. Handle large amounts of data from different sources. Provide report and presentation flexibility. Offer both textual and graphical orientation Perform complex, sophisticated analysis and comparisons using advanced software packages.
  • 9. Executive Level Middle Level Operational Level Unstructured Decision Semi Structured Decision Structured Decision
  • 10. Unstructured decisions: • Novel, non-routine decisions requiring judgment and insights. • Examples: Approve capital budget; decide corporate objectives.
  • 11. Semi structured decision : Only part of decision has clear-cut answers provided by accepted procedures. Examples: Allocate resources to managers; develop a marketing plan. Structured decision : Routine decisions with definite procedures. Examples: Restock inventory; determine special offers to customers.
  • 12. Time savings Enhance effectiveness Improve interpersonal communication Cost reduction Increase decision maker satisfaction Promote learning Increase organizational control
  • 13. Monetary cost Overemphasize decision making Obscuring responsibility Unanticipated effects False belief in objectivity Status reduction Information overload
  • 14. The example we are going to explain is of working of decision supporting system at RUKMANI BAJAJ, INDORE
  • 15. dssresources.com/faq/index.php?action=arti kel&id=114 www.google.co.in/search?q=Dss+architecture www.slideshare.net/paramalways/decision-support- system-1943516 Information about example RUKMANI BAJAJ CEO