3. What is social media?
Social media describes the online technologies and
practices that people use to share opinions,
insights, experiences, and perspectives with each
other (Wikipedia 2007)
9. Tim Berry’s 3-Marketing Truths
Results
Consistency
Real People Great
Marketing
1. Great marketing beats great
products
2. Real people beat real money
3. Consistency beats brilliance
10. Who is doing it
Best in social
media?
Is doing Best in
social Media.
11. By the end of 2009, Dell had generated $6.5 million in
sales from Twitter alone.
12. 3 Things Social Media Does
Listening
• Twitter Search
• Google
Blogserarch
Connecting
• Twitter
• Facebook
• LinkedIn
• OPEN Forum
Publishing
• Blogs
• E-mail
• Flickr
• YouTube
13. Social Media Report- 12/31/2010
What has it been?
Social media have been the vehicles used to connect people
via the internet. The focus has been marketing and sharing
stories?
The top 5 most important social-media platforms:
1) YouTube- 23.6%
2) LinkedIn- 27.6%
3) Blogs- 34.8%
4) Twitter- 40.0%
5) Face Book- 49.1%
14. Top 5 Social Media Goals
0.00% 50.00% 100.00%
Increase awareness of and interaction with…
Create a community for our customers and…
Increase traffice to our web site
Identify and react to customer needs
Identify new business opportunities and leads
15. 6 Biggest Obstacles Hindering Social
Media for Business
0.00% 10.00% 20.00% 30.00% 40.00%
I am not the decision maker
Confidentiality Issues
Not allowed to use social networking at…
Lack of knowledgeable staff
Not relevant to our market
Management resistance
16. 6-step, web traffic driving process
1. Have a Clean
Design
Do not clutter the page
with unnecessary
information.
2. Optimize Your Site
for Search Engines
• Have searchable words,
images and page titles.
3. Make clients know
how to get to you
• Location, hours, need to
be up- front and clear.
• Add links to Google
Maps
17. 6-step, web traffic driving process
4. Shoppers Love
Coupons
• Use your site to post
coupons that are only
redeemable at your store
5. Create an Event
• People want to interact.
Use the website as a
springboard to events at
your store.
6. Use the Entire
Web
• Make sure you use the
entire web to drive traffic.
Give your customers
multiple opportunities to
hear about your business