Social media for Business


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Social Media for Business, a presentation made to the Hindustan Chamber of Commerce. A primer presentation that explains the What, Why and How of social media.

Published in: Technology, Business
  • Very Good! Congrats Arun! please add me on linkedin Jean Charles Salvin
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  • Hi Shanti, this presentation was made to an audience who barely knew about social media and there were time constraints. That said, if there is anything specific let me know and I shall include that in a subsequent presentation. My email id is
    Arun Nair
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  • Arun - very interesting presentation, but personally would have preferred something more lucid, say a detailed analysis on the pitfalls and scoops of social media networking wrt aka facebook as a case study being the hot growth phenomena...Shanti Chordia
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Social media for Business

  1. Social Media for Business<br />Hindustan Chamber of Commerce, December 2010<br />Arun Nair<br /><br /><br />
  2. Introduction<br />
  3. Arun Nair<br />Digital Marketing Strategist, Blogger, Author<br /><br /><br />
  4. What is social media?<br />Why social media for business?<br />How to get started with social media<br />Picking the right tools<br />The No’s in social media, mistakes to avoid<br />Interactive session – Q&As<br />Session Agenda<br />
  5. What is social media?<br />
  6. History of social media<br />Web 1.0<br />World Wide Web<br />Internet<br />
  7. History of social media<br />
  8. History of social media<br />Social Media<br />Web 2.0<br />World Wide Web<br />Internet<br />
  9. “Social media is media designed to be disseminated through social interaction, created using highly accessible and scalable publishing techniques”<br />
  10. “Media that is created to be shared freely, globally”<br />
  11. You aren’t a stranger to social media<br />In the past people met, gathered to share their passions and collaborate.<br />Gatherings, conferences, meetings.<br />Social Media is an extension of basic communication, not very different from what you do everyday. <br />
  12. Why social media?<br />
  13. There are TV Ads, Magazines, Radio which can get you impact, quicker.<br />So Why Social Media?<br />
  14. Can you afford NOT to?<br />
  15. “We're entering an era of radical change for marketers. Faith in advertising and the institutions that pay for it is waning, while faith in individuals is on the rise. Peers trust peers” - Chris Anderson, The Long Tail<br />
  16. 87% trust a friend’s recommendation over critics review- Marketing Sherpa<br />
  17. 3 times more likely to trust peer opinions over advertisement for purchasing decision- Jupiter Research<br />
  18. 1 word of mouth recommendation has impact of 100 TV ads!-<br />
  19. Aspects of social media<br />
  20. Social Media vs Traditional Marketing<br />Social Media<br />Traditional Media/Marketing<br />Unbiased FeedbackInsights<br />Engagement<br />Conversations<br />Message<br />Message<br />Message<br />
  21. Traditional marketing BUYS coverage<br />Social MediaEARNS coverage and more<br />
  22. Gives you the ability to tune in to your customers and learn what they think of a product of service.More powerful than handing out surveys.<br />
  23. One message BEFORE social media<br />
  24. One message AFTER social media<br />
  25. Your competition is on social media!<br />
  26. Statistics don’t lie<br />The Internet world is now dominated by Social Media websites!<br />Twitter, another new entrant has displaced MSN!<br />
  27. How to get started<br />
  28. Don’t focus too much on the tools. <br />Important to have a robust social media strategy for your business.<br />Plan well<br />1.<br />2.<br />Research, listen, observe<br />Tactics, tools<br />Total campaign time<br />
  29. 7 ways your business could be using Social Media<br />
  30. Public RelationsSocial media platforms present a completely new opportunity to instantly deliver messages to millions of people. The impact on public relations is simply ground shaking.<br />
  31. Customer SupportWhere traditionally customer support has been viewed as a cost center, smart brands are starting to use social networks to help offload their support costs on to a community of super users.<br />
  32. Market ResearchHaving access to tens of millions of consumers who are openly talking about their rational and emotional needs is a newly discovered goldmine for market research.<br />
  33. New Product DevelopmentSome companies have started to leverage a public pool of collective brainpower to help their business identify innovative new market opportunities, and even assist with development of new product concepts.<br />
  34. Hiring & RecruitmentSocial media is a good and very cost effective source to recruit the right talent for your business. Find referrals, references and recommendations.<br />
  35. PromotionsSome of the most successful promotions have employed the power of the network itself to create a fan base that didn't exist prior to the promotion.<br />
  36. SalesThis newly born ability to sell is starting to catch on and more and more retailers are beginning to reap the benefits of enhancing their curb appeal inside the social shopping mall.<br />
  37. Picking the right tools<br />
  38. Facebook is a social network that helps people communicate more efficiently with their friends, family and co-workers. Anyone can sign up for Facebook and interact with the people they know in a trusted environment.<br />
  39. <ul><li>Facebook is the 2nd most visited/trafficked website in the world.
  40. More than 500 million active users
  41. 50% of our active users log on to Facebook in any given day
  42. Average user has 130 friends
  43. People spend over 700 billion minutes per month on Facebook</li></li></ul><li>1,500,000 local businesses are active on FacebookCreating more than 150,000,000fans!<br />
  44. What can businesses do on Facebook?<br />Brand Fan Pages <br /><ul><li>A Facebook Page is a public profile that enables you to share your business and products with Facebook users.
  45. Pages are similar to personal profiles and brands accumulate fans instead of friends.
  46. Within pages you have the option of posting and collecting content, importing Twitter and blog feeds, collecting user reviews, and hosting discussions. </li></li></ul><li>
  47. What can businesses do on Facebook?<br />Applications<br /><ul><li>An application is a platform for developers which provides a framework to build tools which Facebook users can add to their profile.
  48. Applications range from chat to games to mobile. </li></ul>Connect/Share Facebook<br /><ul><li>Connect and Facebook Share are additions to your brand’s existing web site or blog which allow you to integrate their Facebook presence with other online media.
  49. Facebook Connect is an open identifier which allows users to take their Facebook profile with them when they shop, comment, or browse on other web sites. </li></li></ul><li>What can businesses do on Facebook?<br /> Advertising<br /><ul><li>Facebook offers banner advertising which can target age, gender, location, relationship status and interest, or music and lifestyle interests.</li></li></ul><li>It is the simplest form of blog. But in simplicity there is often great power.<br />Twitter is a microblogging service that enables its users to send and read messages known as tweets. Tweets are text-based posts of up to 140 characters and delivered to the author's subscribers who are known as followers.<br />
  50. <ul><li>More than 200 million registered users.
  51. New users signing up at the rate of 300,000 per day.
  52. 190 million unique visitors come to the site every month.
  53. Over 50 million “tweets” are sent in a day.
  54. 37% of active Twitter users use their phone to tweet.
  55. Around 600 million search queries per day.</li></li></ul><li>1 Good Tweet is equivalent to 10,000 impressions!You now have a virtual PR and marketing team that works for free<br />
  56. What can businesses do on Twitter?<br />Branding, promotions.<br />News, Events<br />Monitoring, Competitive tracking.<br />Innovation, Research<br />Networking<br />Search engine optimization.<br />Put out vacancies, job postings .<br />Relationships<br />Customer Service<br />
  57. Twitter<br />
  58. Blogging<br />A blog (a contraction of the term "web log") is a type of website with regular entries of commentary, descriptions of events, or other material such as graphics or video. Entries are commonly displayed in reverse-chronological order<br />
  59. Blogging<br /><ul><li>More than 100 million blogs on the Internet.
  60. 70% of bloggers are organically talking about brands on their blog.
  61. 38% of bloggers post brand or product reviews.
  62. Over 70% of internet users read blogs</li></li></ul><li>What can businesses do with blogs?<br />Great platform for building authority.<br />Helps drive organic search engine traffic.<br />Attract an audience.<br />Inform, interact and learn from your audience.<br />Grow a sense of community.<br />Content rich, just what search engines like.<br />
  63. What can businesses do with blogs?<br />
  64. LinkedIn is a social networking website geared towards companies and industry professionals looking to make new business contacts or keep in touch with previous co-workers, affiliates, and clients.<br />
  65. Linkedin<br />LinkedIn has over 65 million members worldwide. This means an increase of around 1 million members month-on-month since August last year.<br />India is currently the fastest-growing country to use LinkedIn, with around 3m total users.<br />Of all social networking websites, LinkedIn has the most financially affluent audience.<br />75% of users on LinkedIn have a college degree. High index of graduates and post graduates.<br />Over 70% are 35 years and above.<br />
  66. What can businesses do with LinkedIn?<br />Make professional connections, find business opportunities.<br />Is replacing the resume.<br />Reference checks.<br />Great place to find referrals.<br />Post jobs.<br />Through LinkedIn Answers, users can get their questions answered through the community.<br />
  67. What can businesses do with LinkedIn?<br />
  68. What can businesses do with LinkedIn?<br />
  69. YouTube is a video sharing website on which users can upload and share videos.<br />
  70. <ul><li>People are watching 2 billion videos a day on YouTube.
  71. Every minute, 24 hours of video is uploaded to YouTube.
  72. 52% of users visit YouTube atleast once a week.
  73. An average user spends 15 minutes a day on YouTube.
  74. Streams 7 times more video per month than its nearest competitor.</li></li></ul><li>What can businesses do with Youtube?<br />Training and support.<br />Marketing and brand enhancement.<br />New employee orientation.<br />Product overviews, demonstration.<br />Customer testimonial, customer success stories.<br />
  75. What can businesses do with Youtube?<br />
  76. The no’s in social media<br />
  77. No hard selling (educate first)<br />
  78. Don’t lie, don’t pretend. Be transparent. <br />
  79. Don’t get caught up in the race for followers. Forge a strong community with the existing ones instead and the numbers will follow.<br />
  80. Don’t fight your customers and expect to win<br />
  81. Don’t lose sight of your objective<br />
  82. Interactive Session, Q&A<br />
  83. Questions, ideas, suggestions…<br />Arun Nair<br /><br />