1. Michael R. Norman
5714 E. 3500 S. Road
Saint Anne, IL 60964
Home: 815 937-8851
Cell: 815 995-9746
Email: lan60964@comcast.net
Objective
To secure a permanent position with potential for advancement.
Qualifications
• Demonstrated abilities in sales management and managing sales team personnel.
• Knowledgeable in all levels of sales and or management and advertising, marketing.
• A self-motivated individual with high goals and expectations.
Relevant Experience
2010 - Present Outside /Contractor Sales ABC Supply Co Inc. Kankakee IL. 60901
Called on Builders/Contractors to secure business in wholesale Building supplies mainly Roofing
Siding Windows, Doors and tools. Conducted seminars to explain the features and benefits of all of our products and help with warranty
issues. Reviewed orders for scheduling and ideas to increase revenue.
Provided Quotes on job costing and invoices
2002 – 2010 Outside/Contractor Sales, Tileworks & More, Inc., Manteno, IL 60950
Called on Builders / Homeowners, Construction Foremen & Supervisors to explain features & benefits of services, cost & advantages.
Prepared written proposals, negotiated contracts and submitted bids. Upon acceptance of a bid or proposal, materials were ordered
from vendors, installations scheduled and follow up on all aspects of project until completion. Reviewed orders for ideas to expand
services available to existing customers. Conferred with customers & company officials to resolve complaints. Set-up Sales Centers at
Builder locations and subdivisions. Stocked, maintained & updated all required materials & sales tools. Held monthly Sales Seminars
with clients to ensure complete satisfaction.
2000 – 2002 General Sales Manager, South Suburban Mitsubishi, Monee, IL 60449
Directed & coordinated through subordinate supervisory personnel; activities of Service Department, Sales Department, Business /
Finance Department and General office. Controlled inventory. Planned daily operations, establishing priorities and sequence of each
department. Conducted ongoing Sales Training for managers, sales persons and support staff. Arranged sales, parts & service
training through vendors & manufacturers. Approved all deals negotiated by sales persons. Conferred with banks and other lending
institutions. Implemented 100% customer satisfaction program.
1997 – 2000 Sales Manager, Hove-Buick-Nissan, Bradley, IL 60915
Managed dealership sales & service. Planned and prepared work schedules and assigned specific duties. Interviewed, hired & trained
personnel. Formulated pricing policies on merchandise according to profitability of store operations. Coordinated sales promotion
activities and prepared and directed employees preparing displays and advertising. Supervised employees engaged in sales work,
taking of inventories, reconciling cash with sales documents, kept operating records and/or prepared daily records of transactions.
Handled customer complaints and inquires.
1981 – 1997 General Sales Manager, Bergeron/O’Brien Pontiac, Toyota, Lincoln-Mercury,
Mazda, Mercedes Benz
Education
1974 – 1978 B.S., Sociology, Indiana State University, Terre Haute, Indiana
References available upon request