The document discusses communication management for projects. It provides information on communication objectives, skills, models, planning, distribution and performance reporting. Communication planning involves analyzing stakeholder needs, selecting channels, and creating a plan detailing information rules and schedules. Information distribution makes information available in a timely manner using methods like meetings and databases. Performance reporting gathers baseline and current data which is compiled into reports using tools like earned value analysis and trend analysis. The document provides examples and exercises to help explain the concepts.

1. Communication Management
Martin Sillaots
2019
# 7

2. Objective of Communication Management
Timely and appropriate generation, collection,
distribution, storage and retrieval of project
information
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3. Communication Skills
• Understanding sender-receiver models
• Selecting suitable communication channels
• Selecting suitable message formats
• Presentation techniques
• Meeting management techniques
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4. Communication Model
BMBOK Guide 2009
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5. Communication Management
• Communication planning
• Information distribution
• Performance reporting
• Administrative closure
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6. Project Phases and Processes
Initiation
Planning
Execution Control
Closing
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7. Communication in the Project Plan
Scope
definition
Quality
planning
Activity
definition
Activity
sequencing
Duration
estimation
Schedule
development
Organization
planning
Resource
planning
Communica-
tion planning
Procurement
planning
Plan
contracting
Select
sellers
Seller
responses
Risk
management
Risk
identification
Qualitative
analysis
Quantitative
analysis
Response
planning
Budgeting
Project
plan
Initiation
Execution
WBS
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8. Inputs:
- Enterprise factors
- Organization assets
- Project Scope
- Constrains and
Assumptions
Methods:
- Stakeholders
communication
needs analysis
- Communication
Technology
Outputs
- Communication plan
Communication Planning
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9. Inputs
Communication Planning
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10. CEO
Project Manager Accountant
Analyst Designer Programmer
Sub-contractor
Project Assistant
Organization Structure Example*
Project
Team
Main Company
Client
Media
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11. Exercise
Compose “big” Org Chart
Team members + external stakeholders
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12. Methods
Communication Planning
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13. Analysis of Stakeholders’ Communication Needs
• Receiver - Who needs information?
• Content – What information is needed?
• Time – When information is needed?
• Frequency – How often info is needed?
• Details – What is the level of details?
• Format – In what format information should be
communicated?
• Sender – Who is responsible for sending this information?
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14. Analysis of Stakeholders Communication
Needs
• Spend resources only for satisfying most critical needs
• Communication needs that ensure the success of the
project
• Needs if not fulfilled cause the failure of the project
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15. Principles for Selecting Communication
Channels
• Information exchange rate
• Accessibility to the technology
• Stakeholders preferences
• Project duration
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16. Examples of Communication Channels
• Developers blog
• PM diary
• Project intranet
• Version control repository
• Document management system
• Project public webpage
• Social network channels (FB, Twitter, Instagram, …)
• … www.projektor.ee/pm/#communication

17. Example: SEGAN Communication Channels
• Public webpage: seriousgamesnet.eu
• News cannel:
www.facebook.com/groups/segan
• Virtual workspace: Moodle

18. Example: EcoHousing Communication Channels
• Public webpage:
www.ecohousing-project.eu
• News channel:
www.facebook.com/EcoHousing
• Virtual workspace: Google Drive
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19. Example: trac.edgewall.org
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20. Output
Communication Plan
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21. Communication Plan
• Information collection rules
• Distribution rules
• Description of the information (format, content)
• Reporting and documenting schedule
• Access rules
• Communication plan change management rules
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22. Example of Communication Plan
Sender Receiver Content Time and Frequency
Client PM Work Description Project Start
PM Client Project Plan Project Start
PM Client Progress Report End of every Month
PM Client Final Report Project End
PM Team Members Work Order Beginning of every Week
Team Members PM Work Sheet End of every Week
PM Accountant Cash Flow Plan Project Start
PM Accountant Invoices 10 d before deadline
Procurement Manager Vendor Proposal for subcontracting Beginning of Phase
Vendor PM Progress Report End of every Month
Vendor PM Subcontracting final report End of Phase
PM CEO General Project Overview Monthly meeting
Project Assistant Media General Project Overview Project Start and End
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23. Additions to Project Plan and Schedule
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24. Exercise
Create your project communication plan
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25. Information Distribution
Making information available in timely manner
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26. Project Phases and Processes
Initiation
Planning
Execution Control
Closing
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27. Communication in the Project Execution
Information
distribution
Project
execution
Procurement
management
Reporting
Team
development
Schedule
control
Scope
verification
Cost
control
Quality
control
Risk
monitoring
Change
management
Planning
Closing
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28. Inputs:
- Project Plan
- Communication
management plan
- Work Results
Methods:
- Communication Skills
- Distribution Methods
- IS
Outputs
- Change requests
Information Distribution
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29. Communication Methods
• Meetings
• Time sheets
• Document distribution system
• Databases
• PMIS
• Virtual meeting and workspaces
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30. Information Gathering and Retrieval
System
• Data that needs to be collected
• Data collection frequency
• Data reliability
• Data input
• Change management
• Comparisons with the initial plans
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31. e.g. Collected data
• What is the task actual starting date
• If the actual start is different from the baseline beginning then
why?
• What is the actual finis of the task?
• If different from the plan then why?
• If task is not finished then what is the estimation for
remaining duration?
• If estimation is different from the plan then why?
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32. Date Number
of Hours
WP Activity description
20.09.16 4 Management Projet meeting
Total: 4
E.G: Time Sheet
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33. Methods for Reliability Check
• Workplace observation
• Interview workers
• Statistical analysis
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34. Information Distribution Outcomes
• Data about project progress
• Project reports
• Presentations
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35. Performance Reporting
Collecting baseline and performance data and
distributing to stakeholders
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36. Reporting in the Project Execution
Information
distribution
Project
execution
Procurement
management
Reporting
Team
development
Schedule
control
Scope
verification
Cost
control
Quality
control
Risk
monitoring
Change
management
Planning
Closing
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37. Inputs:
- Project plan
- Performance
information
- Performance
measurements
- Deliverables
- Approved change
requests
Methods:
- Information
presentation tools
- Information
gathering and
compilation
- Review meetings
- Reporting systems
Outputs
- Performance reports
- Forecasts
- Change requests
Performance Reporting
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38. Performance Information
• Initial plan
• Current status
• Estimations
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39. Reporting methods
• Data gathering
• Difference analysis
• Earned Value Analysis (EVA)
• Trend analysis
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40. Data Gathering with the Time Table
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41. Difference Analysis With the Gantt
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42. Milestone Analysis
Baseline
Actual
Baseline
Actual
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43. Trend Analysis
Cumulative Cost
Estimation
Budget
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45. The end of the Communication
martinsillaots@gmail.com