3. Refers to an interaction in which
words are used to relay a message.
For effective and successful verbal
communication, use words to express
ideas which can be easily understood
by the person you are talking to.
Consider appropriateness, brevity,
clarity, ethics, and vividness when
engaging in this type of
5. BREVITY
Speakers who often use simple yet
precise and powerful words are
found to be more credible. Try to
achieve brevity by being more
direct with your words. Avoid
fillers and insubstantial
expressions which do not add to
6. CLARITY
The meanings of words,
feelings, or ideas may be
interpreted differently by a
listener; hence, it is
essential for you to clearly
state your message and
7. ETHICS
Words should be carefully
chosen in consideration of
the gender, roles, ethnicity,
preferences, and status of
the person or people you
are talking to.
8. VIVIDNESS
Words that vividly or creatively
describe things or feelings
usually add color and spice to
communication. Hence, you are
encouraged to find ways to
charm your audience through
the use of vivid words.
11. LISTENING VS HEARING
Listening
Being aware of both
verbal and
nonverbal messages
to be able to
correctly perceive
and understand the
messages.
Hearing
Merely
receiving
sounds by the
ear.
12. IMPORTANCE OF LISTENING
We learn and we understand through
listening.
You are improving your interaction to
other people.
General voice improvement.
Help us in articulation and
pronunciation.
17. CLARIFICATION
Is the skill we use to
ensure that we have
understood the message
of the speaker in an
interpersonal exchange.
18. PURPOSES
To ensure that the listener’s
understanding of what the speaker
has said is correct, which reduces
misunderstanding.
To reassure the speaker that the
listener is genuinely interested in him
and is attempting to understand what
he is saying.
19. GUIDELINES FOR
CLARIFYING
1. Admit if you are unsure about
what the speaker means.
2. Ask for repetition.
3. State what the speaker has said
as you understand it, and check
whether this is what he really said.
20. GUIDELINES FOR
CLARIFYING
4. Ask for specific examples.
5. Use open, nondirective questions if
appropriate. Open questions start
with “when,” “where,” “how,” or “why.”
6. Ask if you have got it right, and be
prepared to be corrected.
22. EXAMPLES
stares, smiles, tone of voice,
movements, manners of
walking, standing and sitting,
appearance, style of attire,
attitude towards time and
space, personality, gestures,
and others.
23. MASTERY OF NONVERBAL
COMMUNICATION IS IMPORTANT
FOR SEVERAL REASONS:
1. It enhances and emphasizes the
message of your speech, thus
making it more meaningful,
truthful, and relevant.
2. It can communicate feelings,
attitudes, and perceptions without
you saying a word.
24. 3. It can sustain the
attention of listeners and
keep them engaged in the
speech.
4. It gives the audience a
preview to the type of
25. 5. It makes you appear
more dynamic and animated
in your delivery.
6. It serves as a channel to
release tension and
nervousness.
26. 7. It helps make your
speech more dramatic.
8. It can build a
connection with
listeners.
27. 9. It makes you a credible
speaker.
10. It helps you vary your
speaking style and avoid a
monotonous delivery.
28. 5 CHARACTERISTICS OF
NONVERBAL
COMMUNICATION1. Gives hint on how people feel.
2. Makes it impossible for people not to
communicate.
3. Involves attitudes or feelings not ideas.
4. Provides clues and not facts.
5. Provides more information than verbal
communication.
48. POSITIVE BODY LANGUAGE
A. Maintaining eye contact with the
person to whom you are
communicating.
B. Smiling (if appropriate) but
especially as a greeting and when
parting.
C. Sitting squarely in a chair, leaning
50. NEGATIVE BODY LANGUAGE
A. Not looking at the person
with whom you are speaking.
B. Tapping a foot, fingers, and
the like.
C. Rocking backward and
forward.
51. NEGATIVE BODY LANGUAGE
D. Scratching
E. Continually clearing your
throat.
F. fiddling with your hair,
ear lobes, jewelry, jacket,
52. NEGATIVE BODY LANGUAGE
H. yawning or stretching
I. Repeatedly looking at your
watch or a clock in the room.
J. Standing to close to others.
K. Inattention to the person who is
speaking.
54. 1. Listen with your heart.
Understand what the other
person is telling you.
2. Watch people’s body
language, facial
expressions, and so on.
3. Say what you mean, and
mean what you say.
Editor's Notes
Adults spend an average of 70% in communication
45% spent listening
30% speaking
16% reading
9% writing
Kinds of voice:
Bedroom voice- whisper
Horse voice- natural
Public communication
Normal speaking voice
Articulation
E.g Crying
Your father is sleeping you can’t talk to him
Frowning dark circles in the eyes
5. I’m telling you the truth(but not looking in your eyes)
Nonverbal- behavior that support verbal messages.
e.G not in love but your eyes is glooming.
Talking to someone
Pointing fingers
Get notice, stamp feet
The ok sign
Para sign
Sinigawan person to stop talking
Ok sing + OK!
3 importance of eye contacts:
To show sincerity,love, anger, irritation, etc.
To show you are interested
Influence person more better.
Gestures- Classifying things, emphasizing
Posture- the way you stand, sit
Tone- distinct sound of our voice normal tone change in meaning
Speed- rate of how we speak
Slowly- clarification, emphasis, sad, not interested, not sure, boring
Fast- excited, happy, angry, anxious, in a hurry
Pitch- highness or lowness of your voice
High pitch- angry, excited, happy, kinikilg
Low pitch- sad,not in a mood
Volume- loudness/softness of your voice
Loud emphasizing your angry
Soft- sincere, calm, comforting
Touch as a part or exercise of your profession
e. Nurse can touch part of your bodies
2. Accepted by our society which can be done by people who are close or not
Ex. Handshakes
3. higher/show affection and relationship
Beso-beso
Hug
4. Shared with family and lovers
Non movable object reveals our lifetime and our image
Things that can be move and arrange inside the permanent structure which reveal your personal image.
Common kind of space which is always around a person in a given time
0-18 inches
Private convo
2. 18 in-4 ft
3. 4-12 ft
Business or professional purposes