6. com·mu·ni·ca·tion
kə-ˌmyü-nə-ˈkā-shən
: a process by which information is exchanged
between individuals through a common system of
symbols, signs, or behavior.
7.
8. Why?
Effective communication helps us better
understand a person or situation and
enables us to resolve differences and build
trust and respect.
9.
10. 1) The ability to effectively communicate with
others is one of the most important tools
for professional and personal success.
2) Effective communication can help you
influence others.
3) Your capacity to communicate is often seen
as an indicator of your ability and
intelligence.
Why Effective Communication?
15. • Differences Between Art and Crafts. The major
difference between art and crafts is that crafts are
something you can easily reproduce, while arts are
more unique and cannot be duplicated. Crafts can be
more functional, while art is an emotional
manifestation
17. What is Communication?
COMMUNICATION IS THE ART OF TRANSMITTING
INFORMATION, IDEAS AND ATTITUDES FROM ONE PERSON
TO ANOTHER.
COMMUNICATION IS THE PROCESS OF MEANINGFUL
INTERACTION AMONG HUMAN BEINGS.
29. Speech Communication
We use speech to communicate ideas and opinions as well as
your emotions and innermost feelings. You communicate each of
these by using a variety of elements, which include:
• The tone of Voice
• The emphasis used in speech
• The content of the speech
• The use of figurative language
• The use of humour in speech
• The pace of delivery
• The pronunciation used
• The pitch of your voice
• The use of inferred speech
30. WHAT ARE THE COMPONENISOF INTERPERSONAL SKILLS?
One typical and comprehensive text on interpersonal
communication skills includes the following topics:
• Non-Verbal Communication (NVC)
• Reinforcement
• Questioning
• Reflecting
• Opening and Closing
• Explanation
• Listening Self-disclosure
31. Non-Verbal Communication (NVC)
or bodily communication is usually taken to mean range
of non verbal signals, which include the following:
• Facial Expression
• Gaze
• Gestures
• Posture
• Bodily Contact
• Spatial Behaviour
• Clothes and Appearance
• Non-Verbal
• Vocalisations
• Smell
32.
33.
34. Hearing Vs Listening
Hearing – Physical process,
natural, passive
Listening – Physical as well
as mental process, active,
learned process, a skill
Listening is hard.
You must choose to participate in the process of listening.
49. Always think ahead about what you are going to say.
Use simple words and phrases that are understood by every body.
Increase your knowledge on all subjects you are required to speak.
Speak clearly and audibly.
Check twice with the listener whether you have been understood accurately or not
In case of an interruption, always do a little recap of what has been already said.
Always pay undivided attention to the speaker while listening.
While listening, always make notes of important points.
Always ask for clarification if you have failed to grasp other’s point of view.
Repeat what the speaker has said to check whether you have understood accurately.
ESSENTIALS OF COMMUNICATION
Dos
50. ESSENTIALS OF COMMUNICATION
DON’Ts
Do not instantly react and mutter something in anger.
Do not use technical terms & terminologies not understood by majority of
people.
Do not speak too fast or too slow.
Do not speak in inaudible surroundings, as you won’t be heard.
Do not assume that every body understands you.
While listening do not glance here and there as it might distract the speaker.
Do not interrupt the speaker.
Do not jump to the conclusion that you have understood every thing.
51. How to Improve Existing Level of
COMMUNICATION?
IMPROVE LANGUAGE.
IMPROVE PRONUNCIATIOON.
WORK ON VOICE MODULATION.
WORK ON BODY LANGUAGE.
READ MORE
LISTEN MORE
AVOID READING OR WATCHING OR LISTENING UNWANTED LITERATURE, GOSSIP, MEDIA
PRESENTATION ETC.
INTERACT WITH QUALITATIVE PEOPLE.
IMPROVE ON YOU TOPIC OF DISCUSSION,
PRACTICE MEDITATION & GOOD THOUGHTS.
THINK AND SPEAK.
DO NOT SPEAK TOO FAST.
USE SIMPLE VOCABULARY.
DO NOT SPEAK ONLY TO IMPRESS SOMEONE.
LOOK PRESENTABLE AND CONFIDENT.
52. Improving Body Language -
Tips
• Keep appropriate distance
• Touch only when appropriate
• Take care of your appearance
• Be aware - people may give false cues
• Maintain eye contact
• Smile genuinely
