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Introduction to Cisco IPCC Enterprise

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This is an introductory presentation on Cisco IPCC (IP Contact Center) Solution.

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JUST WHEN YOU THOUGHT STORAGE WAS TOUGH… WELCOME TO IPCC Cisco IPCC (IP Contact Center)
Agenda ,[object Object],[object Object],[object Object],[object Object]
What is IPCC? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Actors Behind the Scene ICM PG IP IVR Call Manager PSTN Voice Gateway TDM IP IP IP
The Complete Picture MGCP + RTP JTAPI JTAPI CTI ICM ICM SCCP ICM PG IP IVR Call Manager PG CTI
The Act MGCP + RTP JTAPI JTAPI CTI ICM ICM SCCP 1 2 3 4 5 6 7 8 9 10 ICM PG IP IVR Call Manager PG CTI
Q & A

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Introduction to Cisco IPCC Enterprise

  • 1. JUST WHEN YOU THOUGHT STORAGE WAS TOUGH… WELCOME TO IPCC Cisco IPCC (IP Contact Center)
  • 2.
  • 3.
  • 4. Actors Behind the Scene ICM PG IP IVR Call Manager PSTN Voice Gateway TDM IP IP IP
  • 5. The Complete Picture MGCP + RTP JTAPI JTAPI CTI ICM ICM SCCP ICM PG IP IVR Call Manager PG CTI
  • 6. The Act MGCP + RTP JTAPI JTAPI CTI ICM ICM SCCP 1 2 3 4 5 6 7 8 9 10 ICM PG IP IVR Call Manager PG CTI