IQ Telecom provide the ip-pbx hosting hosted dialer, toll free number, did number, call in uk & us at low cost,IVR Setup, Unlimited Channels & Email Notification to Voicemail at every plan. Hosted Call Center Solutions (Inbound/Outbound).

1. IQ TELECOM VOIP SOLUTION
Contact Center Solution
www.iqtelecom.net
3/7/2014
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2. How IQ Contact Center
Solution Works ?
Outbound Dialing Auto and Manual
Recording
Ivr with the Inbound and Outbound
Stores recording files for future playback and search
www.iqtelecom.net
3/7/2014
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3. IQTEL Contact center Solution
IQTEL Contact center Solution
Call Center
Police Control Room
Emergency Service
Stock Trading
Taking
Financial Institution
Conference Calls
Air Traffic
Control
Client Meetings
Inter Office Calls
www.iqtelecom.net
3/7/2014
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4. Why IQTEL
Contact Center Solution ?
Record keeping
Quality analysis
Reference
Legal compliance
Monitoring
Dispute resolution
Productivity analysis
Customer satisfaction
www.iqtelecom.net
3/7/2014
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5. 4R Advantage of IQTEL Contact Center Solution
R ecord
R eview
R ate
R etrain
www.iqtelecom.net
3/7/2014
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6. Search, Record, Playback of
IQ Contact Center Solution
Any parameter (Line, Caller, Date,Time)
Play on the windows player
Bookmark your calls
CDR created
Export of CDR Download the files
View screen recording
www.iqtelecom.net
3/7/2014
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7. Quality Analysis Of
IQ Contact Center Solution Application
Dashboard on extension
status
Rating of the calls
Analysis of the calls
User hierarchy
Add comments and notes
www.iqtelecom.net
3/7/2014
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8. Security of
IQ Contact center Solution
Plays only on the windows player
Password protected for login
Define roles
Access control rights
Deletion protection (with full security)
www.iqtelecom.net
3/7/2014
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9. Key Benefits of
IQ Contact Center Solution
Scalable (sold in 1’s and 2’s)
Suitable for small to large call center
Software based
Web based
Multiple payment options
Integration with EP PBX System
www.iqtelecom.net
3/7/2014
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10. Key Benefits of
IQ Contact Center Solution
An agent to call clients in succession from a database through a
web-client
Suitable for small to large call center
To set a campaign to auto-dial and send live calls to available
agents
Open a custom web page with user data from the call, per
campaign
Autodial campaigns to start with a simple IVR then direct to
agent
Broadcast dial to customers with a pre-recorded message
www.iqtelecom.net
3/7/2014
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11. Key Benefits of
IQ Contact Center Solution
Cal Transfer
Call Recording
Call Conference
Voice Mail with attached
email
ACD System
Real Time monitoring
www.iqtelecom.net
3/7/2014
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12. Key Benefits of
IQ Contact Center Solution
Customer Verification and Help Desk
Codec Support: G711,Gsm, Libc, Skinny,
G729 codec on license basis provided by
customer.
www.iqtelecom.net
3/7/2014
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13. IQTEL Contact Center Solution Specifications
System Hardware Configuration
Dual processor/Dual core CPU, 2.6 GHz
IQTEL Contact Center Solution Specifications
• 0-100 concurrent conversations: dual core
Product Specifications
CPU
Product Type: Software
Supported VOIP Protocols: SIP, Cisco Skinny, H323, MGCP and RTP,SS7
•100-200 concurrent conversations: quad Software Configuration
System
Supported CODEC: G711, G729A and G723.1
Cent OS-5.2/5.4
System Hardware Configuration
Mysql Asterisk PHp
core CPU
Dual processor/Dual core CPU, 2.6 GHz
• 0-100 concurrent conversations: dual core CPU
6 GB RAM
•100-200 concurrent conversations: quad core CPU
6 GB RAm
Two fast Hard Drive (SCSI 10k RPM): OneDrive (SCSI 10k RPM): One
Two fast Hard for the PC, one for the recordings
Network Card
Sound card (Internal or External) PRI Card/ VoIP Minutes
for the PC, one for the recordings
Hard Drive Sizing
Network Card
Count 1.6 Kbytes/Second of recorded audio (GSM format is our default storage format). MP3 and wav format also present.
For example, 10GBs storage approximately
Sound card (Internal or External) PRI Card/
2,000 hours of audio
Supported EP PBXs/ IPPBX (Tested list)
VoIP Minutes
www.iqtelecom.net
3/7/2014
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14. www.iqtelecom.net
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