1. DEBORAH OLSEN
17/38 Enderley Avenue, Surfers Paradise, QLD 4217
(H) (07) 5526 2372 | (C) 0420 690 212
deborah.oIsen3@bigpond.com
Professional Summary
Flexible Assistant Housekeeping Manager seeking a position with a top-tier boutique hotel. Fast learning,
enthusiastic and eager to be part of a customer service-oriented team, who is open to new challenges and
opportunities. Learns quickly and enjoys being part of a dynamic team. Hardworking and able to work rotating
roster if needed. Dependable with management experience and a willingness to take on added responsibility
to meet tight deadlines. Enthusiastic team player with a strong work ethic.
Skills
 Service-oriented
 Hospitality background
 Five-star hotel experience
 Courteous
 Computer knowledge
 Resort experience
 Epitome and Opera knowledge
 Team building
 Supported the human resources department in the annual employee review process to manage
performance merit increases.
 Located and attached appropriate files to incoming correspondence requiring replies. Reviewed
and confirmed that all final paid hours corresponded with time sheets and state laws.
 Reviewed and confirmed that all final paid hours corresponded with time sheets and state laws.
 Attention to detail
 Budgeting and cost control
 Service-oriented
 Staff training
 General housekeeping
 Courteous and helpful
Work History
AHS/Challenger Cleaning Services, May 2016 – Sept 2016
 Supervise all cleaning staff while they are preforming their duties
 Check all guest rooms are ready for arrival
 Reporting of maintenance issues
 Rostering of rooms and staff
 Oversaw daily office operations for staff of 12 employees.
Assistant Housekeeping Manager
Ovolo 1888 Darling Harbour Pyrmont. Sydney. May 2015 - Jan 2016

2.  Leading the team to ensure customer expectations are exceeded and that customer service is at the
forefront of everything we do
 Leading department productivity and performance
 Ensure Brand Standard is always met and promote Hotel quality scoring in
Housekeeping operating areas
 Ensuring delivery of client standards and expectations
 Rostering of staff and doing Morning allocations
 Implementation and monitoring of Quality Assurance Practices
 Ensuring compliance with company /hotel policies and procedures
 Ensuring compliance with Workplace Health and Safety Policies and Standards o
 Leading by example to ensure our team members are working in an environment free of bullying,
harassment and discrimination
 Submit monthly stock takes on time and within Budget
 Accepted accountability for all assigned building keys, master keys and access cards
 Available to work on weekends (both Saturday & Sunday)
Assistant Housekeeping Manager
Meriton Serviced Apartments. Parramatta ,World Tower, Kent Street, Bondi Junction October2008 –
April 2015
 Resolved service-related problems in a timely manner.
 Updated team members about changes in hotel products, services, standards.
 Accepted accountability for all assigned building keys, master keys and access cards.
 Trained attendants in the use and storage of chemicals and other cleaning equipment in a proper,
safe and responsible manner.
 Trained, coached and mentored staff to ensure smooth adoption of new program.
 Partnered successfully with reception and maintenance to achieve rooms being back and on time
 Submit monthly stocktakes within budget
 Rostering of staff and morning allocations
Housekeeper, Team Leader, Supervisor, Manager
Voyages Pty Ltd Lizard Island Resort, Cairns. Feb 2005- Apr 2008
Room Attendant
 Changed bed linens and collected soiled linens for cleaning.
 Disinfected and mopped bathrooms to keep them sanitary and clean.
 Collected trash and moved garbage cans from kitchen areas to pick-up stations.
 Returned emptied garbage receptacles to their proper locations.
 Cleaned walls, windows, shades and curtains.
 Used chemicals and other cleaning equipment in a proper, safe and responsible manner.
 Cleaned and changed bedspreads, blankets and mattresses.
Team Leader
 Trained new hires to perform cross-training exercises with experienced workers.
 Communicated all learning and performance objectives, schedules and training assessments to
upper management.
 Reviewed and edited all training materials for accuracy and policy compliance.
 Alternated training methods if the expected improvements were not reached.

3.  Conducted orientation sessions and organized on-the-job training for new hires.
Supervisor
 Supervise all cleaning staff while they are preforming their duties
 Check all guest rooms are ready for arrival
 Reporting of maintenance issues
 Rostering of rooms and staff
 Oversaw daily office operations for staff of 30 employees.
Manager
 Prepared payroll for staff
 Oversaw inventory and office supply purchases.
 Supported the human resources department in the annual employee review process to manage
performance merit increases.
 Located and attached appropriate files to incoming correspondence requiring replies.
 Reviewed and confirmed that all final paid hours corresponded with time sheets and state laws.
References:
France – 0426 471 498
Housekeeping Operations Manager Challenger Cleaning Services
Janine Arnott – 0450 049 816
Executive Housekeeper Mantra Sierra Grand.
Peter Dew – 0401 260 430
Supervisor at Meriton Serviced Apartments Bondi Junction.
Yulli Kennedy – 0400 337 902
Excecutive Housekeeper Ovolo Hotels Sydney.