Stacey Eubank has over 13 years of experience in sales and operations for major telecommunications companies. She has a proven track record of exceeding sales quotas, improving customer experience, and developing employees. Her expertise includes strategic planning, sales leadership, problem-solving, and self-motivation. She currently works as a Senior Analyst for Verizon, where she has streamlined processes, increased utilization rates, and built strong relationships to positively influence sales.

1. Stacey Eubank
McKinney,Texas 75070
972-834-3509
Stacey.eubank@gmail.com
www.linkedIn.com/In/staceyeubank
SUMMARY
Skilledandinnovativeprofessional withover13 yearsof highlysuccessful SalesandOperations
experience.Provenresultsaround SalesPerformance,CustomerExperience,Financial Metrics,anda
strongcommitmenttoemployeedevelopmentthathasledto promotionsand recognized
accomplishments. Exceptionalin:
 StrategicPlanning
 Proven SalesResults
 Driving Sales
 Leadership Development
 ProblemSolving/SolutionOriented  Self Motivated
PROFESSIONAL EXPERIENCE
Verizon April 2007-Present
Senior Analyst- Sales Operations
Overall operationssupportof the IndirectSalesChannel and190 Verizonagentlocations. Manage new
door distribution, Marketingelements, GotoMarket executionand salestoolsusedinthe fieldwhile
supportingthe dayto day systemssupportand problemresolutionperformance.
 Streamlinedthe region’s problem resolution strategy, reduced cycle time from 5 days response to
within 24 hours
 Raised the region’s MPOS utilization to 94% in Q4 2015 from 32% YOY
 Build strong associations with Account Managers and agents to influence sales results
 Directly impact critical agent actions and decisions via strong relationship building
Indirect Account Manager
Consistently exceededsalesquotas while managingupto125 indirectlocations. Became certified and
conductedtrainingforthe entire DFWarea. Accountable forpersonal salesgoals, strategicsales
planning,specificmetricfocus,local marketing, consumerandbusinesssolutions, employee
development,and contributingtothe growthof the overall marketshare of the CTX Market.
 Increased YOY sales of several CTX agents by up to 100%
 Sales consistently ranked in Top 20% of CTX IAMs across most measured metrics
 First to aggressively pursue small business sales in indirect channel with selected trial agents
 Utilizedcreative and non-traditional methodsto generate salesinsupportedlocations,suchas table
days,businesstraining, bounce backmarketingcreatives, aswell as traditional marketing elements
and Verizon provided media
 First to successfully develop a partnership between the business/agent channel to create cross
channel collaboration, which resulted in initial lifts of 10%-50% sales MOM and, the eventual
standardization of this practice in the region

2. Cingular Wireless/AT&T Wireless June 2003- April 2007
Assistant Sales Manager
Managed andmotivatedteamsof upto 17 individualswithverylittle tonodirectionorsupervision.
Maintainedoverall operationsefficiency& auditreadinessprocedureswhiledevelopingthe salesteam
to meetandexceedbothpersonal and professionalsalesgoals.
Lead Communications Specialist /Communications Specialist
Consistentlyatoprankedsalesemployee inanextremelycompetitivesales region,andtypicallyheld
one of the top three overall opportunityspots.Exceededall measuredareasof salesperformance with
balancedconsumerandbusinesssales.
 Promoted to Lead Communications Specialist after 5 five months in the #1 region in the company
 Promoted to Assistant Sales Manager after 9 months in the #1 region in the company
 Successfullymanaged3000+ line DallasPoliceAssociationaccounts, in addition to maintaining and
surpassing all store quotas
 Facilitate table selling days, such as Atmos Energy and The Federal Reserve Bank, and continue to
assist and follow up with these customers to exceed quota
 Create small business salesopportunities,new activations,andotherservice opportunities through
prospecting, referrals, table days, and store traffic
 Utilize ROCCStool aswell asotherleadsourcesto generate feature andadditional lineopportunities
 Maintain 144% to quota attainment average for 2006
Sprint August 2002- June 2003
Sales Representative
ConsistentlyexceededsalestargetsbypromotingSprintproductsandservicesin a positive manner and
ensure 100% customersatisfaction.Buildthe instant rapport necessary to maximize sales opportunity.
Gain additional salesandmake the most of down time in a low traffic location through cold calling and
referrals.
EDUCATION
B.A. Interdisciplinary Studies/Extended Literature Certificate
The University of Pittsburgh, Pittsburgh, Pennsylvania
Awards and Recognition
• Participatedin inaugural 2015 CrossChannel LeadershipProgram- Highvisibilitysix monthprogram
designedtoallowforleadershipexperience andrecognition
• ReceivedCoinof Excellence July2015
• ReceivedCoinof Excellence September2015
• RecognizedasTopAccount Manager January2013-March 2013
• RecognizedinTopThree AccountManagerRankingsApril 2013-June 2013
• Recognizedforseveralmonthsasattaining“110% Club”Statusfor VerizonWireless
• RecognizedfortopDAPCduringmultiplequarters
• Top Sales,AssistantSalesManager4thQuarter 2004 North Texas“JackAward”

3. • Top Sales,AssistantSalesManager3rd Quarter2005 North Texas“Jack Award”
• Top Sales,AssistantSalesManager1st Quarter2006 North Texas “Jack Award”
• HighestSMS,VADand M Mode Attach Rate /district;MMode Attach Rate /market/4th Quarter 2003
• Highest%to Quota/districtandnumerousEmployee of the MonthAwards
• Contribute tomaintaininga98% 6-monthaverage MysteryShop score at Beltline Store
• AsAssistantManagerat the BeltlineStore,consistentlyachievinga30% month-over-monthliftinsales
• Inthe pioneeringeffortof the AT&TMystery ShopProgram, receivedascore of 80%, whichwasthe
highestscore in marketand secondhighestinthe entire nation
• 100% PerfectMysteryShopScore March 2007
• Highest2006 CustomerService SatisfactionSurveyaverage injoblocation
• InSprint’s“SecretShopper”Program, wasshoppedthree times,receivingtwo105% and one 100%
scores
• Attained“StarLevel Status”in the company’s“STAR”Program, institutedtorewardsuperiorsales
excellence