1. Tascha Jeffries
Knoxville,TN
Cell:865-356-0103
Taschajeffries@yahoo.com
Skills Summary:General Manager/BranchManager
An experienced Branchmanagerwitha proventrackrecord of success.A diverse selectionof professional
responsibilities,includingvariousaspectsof Finance,Sales,Marketing,Managing,Networking,EventPlanning,Training
and HR functions.
Professional Employment:
General Manager
TMX Finance
Knoxville,TN
Aug2009- Current
• PerformBi weeklyauditstoensure state andCFPBregulationsare 100% in effect.
• Heldthe Number1 positioninthe districtfor3 years.
• Evaluate andtrainSM and CSR’s on KPIstandardsto ensure apath to successand overall profitabilityisinlineand
obtainable.
• Holddailymorningconference callswiththe storestohelpguide andmotivate the staff inthe rightdirectionforthe
day.
• HoldmonthlyP&Lmeetingfor toensure theyare inline andknow how tostay there.
• ReviewweeklyworkschedulesinADPtoensure theyare properly staffedforhighvolume days.
• Handle escalatedcustomercallstoensure the customeris100% satisfied.
• Conductedover100+ customercourtesycallsa day.
• Extensive cashhandlingexperience andhandledover10kon a daily basis.
• TrainingGeneral Managerforthe Regionwhichincludestrainingfuture GeneralManagerandDistrictManager.

2. Branch Manager
FreedomFirstMortgage
Knoxville,TN
Nov2003-July 2009
• Responsible for8+mortgage Originators.
• Trained/Mentorednew Mortgage BrokersandAdministrativeassistants toensure successovera12 weektraining
program.
• Handled all technical andcustomerservice relatedissues.
• Interviewedandqualified all newemployees.
• Marketeddailybusinesstobusinesstoall the companieswithina20 mile radiusandalsoparticipatedinmass
marketingandspecial events.
• Maintainedandupdatedprofit/lossreportsincluding TY/LYreportsto ensure the companywasalwaysontrack for
revenue growth
• Performedweeklyauditstoensure ConsumerprotectionandBranchintegrity.
• PerformedmonthlyEvaluationsfor All employeesandcreated actionplanstoensure success.
PositionsHeld:Area Manager/Branch Manager/SalesTrainer/CustomerService Representative
AssociatesFinancialServices
Knoxville,TN
June 1987- October2003
• HeldmonthlymeetingswithBranchmanagerstoreview individualP&Lreportstoensure maximumprofitabilitywas
beingobtainedatall times.
• HelpedOpen4Officesincluding: Recruiting,Interviewing,Hiring,andTraining.
• Trained/MentorednewandexistingCloser/SalesAssociates/New hiresonSales/Closingtechniques.
• Createdandimplemented newandimprovedscriptsandtrainingmanualsforcoldcalling/outboundsales.
• Recruited/Hired/Trained15+newemployeesaweektoexpandthe salesforce whilemaintainingqualityandsurplus
profitmargins.
• Helpedtrainnewandexistingemployeesandimproveclosingratioformultiple offices.
• Helpeddesignandimplement salesandmotivational programs.
• Heldandmaintainedthe numberone salespositionfor10 monthsbefore becomingmanager.
• Established 25+newaccounts weekly.

3. Education/Training:
Louisiana High School
Seminars:
• Monster.Com“Howto searcheffectively”5day course.
• Dale Carnegie 8WeekCourse.
•2 Week“Customer1st
Company2nd
” Course (Kyle Hansen)