1. Customer Service:
My numberone priorityiscustomerservice.Ileadthe teamat OfficeMax tothe highestcustomer
service score onthe westcoast. RaisedKeyBank’sscore to the highestlevel measuredandatCopy
Expresswe nevermissedadeadline in thirteenyears.Theseare measurableresultsthatgarnernewand
returnbusiness.
Sales Acumen:
Ledteams tomeetand exceedgoalsateverylocation.KeyBankBehrendsBranchwasawarded
“Signature Circle”in2009, (an awardfor exceedingsalesandprofit goalswhile still attainingcustomer
service andemployeeretentionnumbers}.Exceededsalesgoal atOfficeMax everyquarter,bothinthe
Juneaustore butalsoin the Anchorage store while IwasTrainingManager. CopyExpressthrivedinthe
Juneaumarket, closingthree competitorsandpurchasingtwoothersinourtenure.
Human Resources:
Enjoyedthe responsibilityof interviewingapplicantsandsteppingthemthroughthe onboardingprocess
at all of my recentendeavors.IncludingExecutive Director PositionsatJuneauChamberof Commerce,
UnitedWay of SoutheastAlaskaandJuneauEconomicandDevelopmentCouncil. Appointedtothe
Worker’sCompensationBoardof the State of Alaska in2010. Staffed andoperated abrand new
OfficeMax store inJuneau. Manyhoursof experience withregulationsandissuesinhumanresources
field,includinghiringprocess,employee reviews,correctiveactionresponsesandtermination
requirements. Continuededucationintothe broadfieldof HumanResourcesincluding,conducting
backgroundchecks,interviewforsuccess,separationprocessanddealingwithworkplaceconflict.
Financial results:
I have experience inmanagingprofitandlossresults.Controllingwhatcanand mustbe controlledand
concentratingonthe itemsthatcan be affectedbylocal conditions.Idrove myOfficeMax store to188%
overplanfor profitbycontrollingpayroll andinventorycosts.AtmyownbusinessIdemonstratedhow
to run more efficientlyon bothinventoryandfixedassetcosts,(space andequipmentlease costs),while
drivingthe bestresultsfromstaff byconcentratingonoutputperemployee.Rightpersononrightjobat
the right time. ManagedbudgetforDOA/ETSof Fiftymilliondollarscarefullymeetingall needswhile
controllingspend bycostcenter.