1. Angela C. Hernandez
421 Eighth Street Apt 2, Santa Rosa, CA 95401 * (707) 327-8413 * achernandez909@att.net
RELATED EXPERIENCE
Cliff Lede Vineyards, Yountville, CA June 2010 to present
Wine Club and Logistics Manager June 2015 to present
 Manage customer accounts and wine shipments for approx 2,400 club members
 Coordinate and maintain 3 Direct to Consumer software programs
 Respond to a high volume of customer service inquires via email and phone
Wine Club and Special Projects Manager March 2013 to June 2015
 Manage customer accounts for approx 2,400 club members
 Research and implement 3 Direct to Consumer software programs [POS,Compliance, Shipping]
 Work with software programmers to develop client specific software needs
 Train tasting room and administrative staff on software
 Respond to a high volume of customer service inquires via email and phone
Guest Concierge June 2010 to March 2013
 Respond to a high volume of customer service inquires via email and phone
 Schedule tasting appointments
 Manage overall flow of the tasting room
Project Link - Women’s Coalition ofSt. Croix,Christiansted, US Virgin Islands
Academic Tutor August 2007 to June 2009
 High School re-entry program; working with at risk youth to complete their education
 Coordinated academics for student’s individual study plans
PROFESSIONAL EXPERIENCE
YWCA Sonoma County, Santa Rosa, CA
Evening and Weekend Advocate March 2011 to January 2014
 individualized support planning through goal oriented service to enhance safety,stability and
self-sufficiency for individuals and families in the Domestic Violence Safe House Shelter
St. Mary’s Elementary School,Christiansted, US Virgin Islands
Teacher - Middle School October 2006 to June 2007
Redlands Unified School District,Redlands,CA
Substitute Teacher August 2005 to June 2006
St. Adelaide Elementary School,Highland, CA
Teacher - Middle School August 2002 to June 2005
COMPUTER SKILLS
Proficient with Microsoft Word, Excel, PowerPoint, Vin65, Wine Direct, Ship Compliant
EDUCATION
National University,La Jolla, CA
Master of Arts in Human Behavior, October 2010
California State University,San Bernardino, CA
Bachelor of Arts in Liberal Studies Education Track, September 2002

2. Angela C. Hernandez
421 Eighth Street Apt 2, Santa Rosa, CA 95401 * (707) 327-8413 * achernandez909@att.net