1. Cara E. Washington
1119 Laidlaw Avenue • Cincinnati, Ohio 45237• 513-549-1591 * 513-400-1851 days
Email:cwashi3324@aol.com
Objective
To obtain a position in a stable company that will utilize my superior customer service and
productivity skills, and offer future growth and advancement opportunities.
Employment
Account Clerk 3/Child Support Technician 1993-Present
Hamilton County Department of Human Services Cincinnati, Ohio
Creating child support accounts on the computer, reconciling ledgers, researching records and
account charges, completing system updates, reviewing client records, training new employees
and reviewing their work, identifying errors and suggesting corrections, call center duties-
assisting clients, employers, and the courts with account and financial information, maintaining
unit and agency productivity standards, completing statistical forms, scanning and indexing
documents in batches, mailing postal and employer verifications, working on special projects,
covering absent employee workloads, volunteering in the file room( pulling and filling file
requests), number matching and verification, re-stocking paper supplies, transferring 30-50
pound boxes, moving and transferring files and cabinets to new offices, working overtime and
other duties as requested.
Child Support Aide 1992-1993
Hamilton County Department of Human Services Cincinnati, Ohio
Data entry, filing, pulling and delivering files, transporting copy paper reams, transferring 30-50
pound boxes, replacing toner cartridges, account set-up, training employees, answering phones,
requesting court records, and completing statistical forms, working overtime when requested.
Assistant Manager/Auto Rental Agent 1989-1992
Star Rent a Car Dayton, Ohio
Scheduled rentals and deliveries, completed rental contracts with customers, cleaned cars and
performed vehicle maintenance, made bank deposits, performed sales calls, set agent delivery
schedules, and picked up returned vehicles from dealerships.
Education
Diploma-English Major Years Attended 1977-1981
Colonel White High School Dayton, Ohio
Gospel Choir, Honor Roll, FHA, Perfect Attendance (Junior and Senior years)
Skills
Customer Service skills
PC, CRT, Copier, Printer, Adding Machine, Calculator
2. Software/Programs: Windows XP/Vista/7, MS Word, Novell GroupWise, America
Online/Internet Explorer/Outlook web browsers.
TurboTax Personal Income Tax Preparation
Basic automotive/mechanic skills
Additional Experience-Freelance
Merchandising: Assisting a Coca-Cola employee at various stores by retrieving and
restocking Coca-Cola products on store shelves, displays and stocking checkout lane
coolers.
