1. Edgar Villasenor
142 Barracuda Dr * Laredo, Texas 78043
Edgar-v11@hotmail.com * Phone: (956) 286-2898
Objective: To obtain a challenging management position in a high quality environment where my resourceful
experience and academic skills will contribute value to the organization
Professional Work Experience:
Burlington Coat Factory Sept 2014 - current
Customer Service Supervisor
Develops action plans in order to meet goals
Manages customer service and cashier teams to ensure the highest level of service
Consistently conducts observations and provides in the moment coaching and helpful feedback
Coaches policies and procedures that mostly impact results and drive sales
Ensures compliance with company SOP’s and safeguarding of company assets and property
Provides training to cashiers and ensure a fast and smooth customer flow at the registers
Communicates information across departments and encourages training for cross functional associates
Accounting Room Auditor
Prepares, audits, and documents the Daily Sales Report
Updates all logs daily, including store credits, layaways, gift cards, donations and safe fund counts
Open, close, count, log and balance the safe fund
Documents Store Summary variances and directly reports shortages to Sales Audit and Loss Prevention
Assists with editing schedules using the BEST system, maintaining integrity in scheduling and ensuring
schedules are compliant with company standards.
USAA Apr 2012 – May 2013
Assistant Project Manager
Managed independent contractors and maintained professional communication with management
Delivered important files, information, and other confidential data to management
Created evaluation reports and other performance measuring tests to improve efficiency
Assisted Project Manager in the planning, management direction, project completion, client satisfaction
and financial outcome of assigned projects
The Reserve UTSA Feb 2010 – Mar 2012
Leasing Agent
Created flyers, brochures, schedules and developed marketing strategies for the property
Typed professional documents, emails, memos, letters, and other data entry tasks
Conducted inquiries and collected ledger information for the residents
Hosted multiple events including pool parties while managing websites and social media networks
Prepared and processed forms, documents and reports according to internally established standards and
procedures
2. UTSA Library Nov 2009 – Aug 2010
Library Assistant
Assisted Senior Librarian in preparation of business meetings and presentations
Promoted the use of library through displays, talks, and community events
Kept updated with newly released publications and articles in order to provide better customer service
Organized resources in an accessible way, while working with other departments to ensure a comfortable
environment
Additional Skills:
Bilingual: English & Spanish
Leadership:
I will set precedence for others to follow and be a good example of hard work and dedication
Having integrity and positive inner values will build trust within others and myself
Communication:
Easily able to communicate and collaborate with multiple age groups and across genders
Great listening and negotiating skills Professional speech training with 3yrs sales experience
Management:
Able to lead groups, teach/train/coach/ and manage conflictswhile delegating responsibilities
Good at directing others, implementing decisions, enforcing policies, and taking charge
Volunteer and Organizational Experience:
BAYFL
Certified Coach in Border Area Youth Football League Organization 2013-2015
Sacred Heart Children’s Home 2009-2010
Raised 5,000$ for new facility equipment
Completed 150 hours of volunteer community service
Awards and Achievements:
Finished BusinessMagnet Program 2006-2009
First Team All District-5A RunningBack 2007-2009
LaredoRotary Speech Scholarship Awarded $800 One Act Play All Star 2007-2008
UIL Cast Top Local Performance raised $6,000 for New York trip 2008-2009
First Generation student in my family to go to college 2008-2009
Completed over 1,000 hours of all around communityservice in Laredo, TX 2009-2010
Maintained a GPA of a 3.2 for the following academicyears 2009-2011
Top LeasingAgent in San Antonio Woodlark Reserve Company 2010-2011
Competed in a 100,000K BusinessStartup Competition 2011-2012
Awarded 2013 BAYFL Championship 2013-2014
Education/Training
Academy of Global Business and Advanced Technology 2009
Graduated from Business Magnet Program with Honors
3. University of Texas-San Antonio 2013
Bachelor of Business Management with concentration
In Entrepreneurship
Certifiedbythe National Council for Accreditation of Coaching Education 2014
Assistant Coach for the Wildcats Organization
Special OSHA training 2014
In process to finalizing Hazmat and OSHA certification course
Special NASAM training 2014
Specialized knowledge in Certified Personal Training
City of Laredo Health Department Foodhandler’s Certification 2014
Certified to work with food