1. Thomas Timothy Tart
Career Summary:
 Business Management and Administration graduate with advanced customer service, training and development,
project management, team advancement and collaboration, office administration and transformational leadership
skills pursues opportunities with the training and development, human resources, and leadership fields to
enhance, empower, and expand these fields for expansion.
 Provided excellent customer service, answered telephones, and contributed to the company's policies and
procedures and successfully completed training programs, succession planning, & career path planning courses
required.
Education:
University of Phoenix
Tulsa Campus
Bachelors of Business Management
Graduated: July 2010
Tulsa Technology Center
Telecommunications and Web Design
Certification: March 2003
Certification:
Adjuster’s License
License Number: #2120755
Location: Texas
Completion: August 2016
Professional Accomplishments:
 Dean’s Honor Roll at Tulsa Technology Center
 1100% gross increase seller with CrossMark
 Honor’s Student at University of Phoenix- Tulsa Campus
 Top 5 Ranking Associates in the West Region.
 Top Ranking Associate in the Oklahoma/West Texas Business unit [twice]
Professional Experience:
Ryder Transportation, Inc. Fort Worth, Texas July 2014 to September 2016
Shipment Management Coordinator
 Track and trace loads from one location to another; overseen a mailbox responding to customer as inquiries are
generates in the inbox, worked with an overnight team collaboratively out of a system housing a pool of data and
tasks to contact carriers to monitor shipment deliveries.
 Prior to the Shipment Management Coordinator role: the first role was a Rental Sales Management Trainee/Rental
Counter Supervisor: the duties were outside sales, training and development of newer associates, report
generation and management, service scheduling
 Answer the phones to assist customers with their concern.
 Systems: ROL, AS400, TAMS, WMS, Excel, Word, Outlook
 Achievement(s): Worked with Customer Service Manager to formulate a new contact system for the entire team
America’s Car-Mart Muskogee, Oklahoma Jan 2014 to Jul 2014
Assistant Manager I
 Begin with the company as a Manager in Training promoted to Assistant Manager I: responsible for daily, weekly,
and monthly sales goals, collections management, titles, contract reviews, entry level underwriting, maintenance
team assistance, and customer service duties
 Systems: Word, Excel, America’s Car-Mart Proprietary Systems
 Achievement(s): Meet monthly sales goals three times in a row for the region, most valuable employee in the
collections department
Sedgwick CMS Plano, Texas Feb 2013 to Nov 2013
FMLA Specialist II
 Worked with medical professionals, updated systems with medical information about the employees off work for
medical reasons, updates systems with ICD-10 codes, FMLA paperwork, review medical information, worked with
a government contract, tracking leaves for the aeronautical division, worked on two accounts tracking disability
and leave.
 Administered & kept track of Leave of Absences (FMLA, GML, & Personal Leaves)
 Systems: TAMS, JURIS, Word, Excel, PowerPoint
 Achievement(s): Program writer for new client training for the entire FMLA team.

2. Bank of America Fort Worth, Texas Aug 2012 to Feb 2013
Next Day SalesSME
 Responsible for review mortgage and federal documents for homeowners to verify qualification for programs to
save homes, homes that entered the department was 48 hours from being sold, reviewed systems to check
qualification for Deed in Lieu, Short Sale, Modification or qualified Government Assistance Program
 Systems: AS400, LPS, Equator, SIR, Xerox Systems, HomeBase, HomeSavor
 Achievement(s): Wrote several Standard Order of Procedures modules, trained new associates, worked with
Foreclosure manager on Homeowners Government programs; Top Subject Matter Expert at Bank of America
Next Day Sales Unit at Amon Carter
Aerotek Plano, Texas May 2008 to Aug 2012
Project Coordinator II
 Worked with several companies including Aerotek, worked with the HR department as an Administrative
Assistance with Excel duties: V-lookup, H-lookup, Pivot Tables, writing intermediate formulates for tracking
employee records, worked with a Property Preservation Company compiling a database housing all property
preservation ordinances across the country, assisting another company with paying and tracking bills for their
clients, worked with a call center assistant with troubleshooting cell phones and resolving billing issues
 Systems: Word, Excel, Access, PowerPoint, POS systems, Outlook
 Achievements: Creating a database housing Property Preservation Ordinances