DETAIL HOUSE KEEPINGABOUT

1. CECOS University Of IT and Emerging Sciences
Peshawar
Mechanical Department
TOPIC:house keeping.
By:kifayat ullah
Email:kifayatullah318@gmail.com

2. What is Housekeeping?
Definition:
 Good housekeepingmeanshavingnounnecessaryitemsaboutandkeepingall necessaryitems
intheirproperplaces.
 “A place for everythingand everythinginits place.”
 Managementandmaintenance of the propertyandequipmentof an institutionororganization.
Objectives of Housekeeping:
The main objectives of housekeeping are
 To maintainoverall cleanlinessof the entire hotel atall times.
 To performcleanlinessdutiesmostefficientlyandeffectively.
 To use good quality, safe cleaningequipmentandchemicals.
 To manage laundryand linen.
 To control pests.
 To keepupthe hotel withclassyinteriordecoration.
 To take care of the furniture,fittings,andfixturesof the entire hotel.
To understandthe expanse orscope of housekeeping,itisbettertounderstandthe divisions of hotel a
hotel, first.
Types of housekeeping:
There are two types of housekeeping.
1. Domestic Housekeeping.
2. Institutional Housekeeping.
1.Domestic Housekeeping:
 it refers to housekeeping maintenance in a house .
 It covers bedrooms, kitchen, dining, receiving area, grounds and the surrounding areas
within the house.
3.Institutional Housekeeping:
• applies to housekeeping maintenance commercial lodging establishments like hotels,
resorts, inns and apartels.

3. • Guest rooms, Hallways and corridors, Lobby, Public areas and restaurant, Offices,
StairwaysGrounds and Plants,Linen and laundry area,Pest control.
elements of an effective housekeeping;
Dust and Dirt Removal,Employee Facilities,Surfaces,Maintain Light Fixtures,Aisles and Stairways
Spill Control,Tools and Equipment,Maintenance,Waste Disposal,Storage.
factors of housekeeping:
The main risk factors for repetitive motion injuries (RMIs) in housekeeping are:
 heavy physical workload and excessive bodily motions which are a high risk for back
injuries
 forceful upper limb motions in awkward positions which are a high risk for neck or
shoulder and arm injuries
 Space limitations require workers to use many uncomfortable postures. These are:
standing or walking
stooping,squatting,kneeling,stretching,reaching,bending,twisting,crouching.
 A housekeeper changes body position every three seconds while cleaning a room. If we
assume that the average cleaning time for each room is twenty-five minutes, we can
estimate that a housekeeper assumes 8,000 different body postures every shift.
 In addition, forceful movements while using awkward body positions include lifting
mattresses, cleaning tiles, and vacuuming every shift. Housekeeping is a physically
demanding and very tiring job. It can be classified as "moderately heavy" to "heavy"
work because the energy required is approximately 4 kilocalories per minute (4
kcal/min.)
House keeping procedures:
Phase 1
 Airout the room by openingthe windows,turnoff the airconditioning
 system Wash yourhandsand put ondisposable gloves
 Emptyout the trash cans / bins
 Stripthe bedand remove dirtylinens
Phase 2
 Move onto the bathroom
 Remove dirtytowels(bathtowels,handtowels,face towels)
 Spray the cleaningproductsnecessaryfordisinfection

4.  Remove yourgloves
Phase 3
 Make the bed(see specificprocedure)
Phase 4
 Dust all surfacessuchas bedside table,desk,chair, Tv.
 CheckTV,Air Conditioning,lights…tomake sure they functionproperly
Phase 5
 Cleanthe bathroom(see specificprocedure).
Phase 6
 Replace all free hotel productssuchas brochures,mints,shampoo,soa.
 Vacuumthe room.
 Checkoverthe room and make sure that everythingisinplace.
Functions of Housekeeping:
Housekeepingdepartmentholdsthe responsibilityof cleaning,maintenance andadmirableupkeepof
the hotel.The mainfunctionsof housekeepingare overallcleanliness,bedmaking,ensuring
maintenance of the buildinganditsinfrastructure,laundry,linenmanagement,keycontrol,pestcontrol,
safetyandsecurityof the guestsas well asthe infrastructure andinteriordecoration.All thisensurethe
ambience andpromotesacongenial environment.
The basic functionof the housekeepingisexplainedbriefly:
1. CleaningRoomsand PublicAreas
Housekeepingdepartmentcleansthe roomsandtoiletsandwashbasinsinthe room.Apart from
cleaningthe guestrooms,housekeepingdepartmentisalsoresponsible forcleaningfloor,terraces,
elevators,elevatorlobbies,corridorsof guestfloors,floorlinenclosets,mopandjanitor’sclosets,
service lobbiesandservice stairways,functionrooms,shoppingarcade,cabanas,bars,diningrooms,
offices,uniformrooms,tailorrooms,upholstery,shops,store roomsandswimmingpools.Tobe concise,
the housekeepingdepartmentisresponsible forthe total cleanlinessof ahotel.
2. BedMaking
A guestrequiresacomfortable bedtotake rest,relax andenjoy.A bedthat iswell- made willprovide

5. the requiredcomfort.Bedmakingisa skill thatrequirestobe developedbythe housekeeper,asitnot
onlyprovidescomforttothe guest,butalsoadds to the pleasantambience of aguest’sroom.Guests
shouldnotbe able to tell if anyone hassleptinthe room, so a clean environmentandperfectbed
makingismajor considerationof thisdepartment.
3. LinenManagement
One of the importantjobsof the HousekeepingDepartmentisclothesandlinenmanagement.This
involvesall functionsfrompurchase of linentolaundering, storage,suppliesandtocondemnation.Ina
hotel differenttypesof clothesandlinenare usedsuchasthe bedsheets,pillow covers,napkins,towels,
handtowels,table covers,curtains,cushioncoversetc.All of these requireregularmaintenance.
4. Laundry Services
It isthe jobof the HousekeepingDepartmenttoensure cleanandhygienicwashingof all the linenitems,
and thendistributingthemtodifferentareasof the hotel.The relationshipbetweenthe housekeeping
and laundryissignificantforthe smoothfunctioningof housekeepingservices.One of the supporting
rolesof the laundryisto provide valetservicestohouse guests.
5. PestControl
PestControl isanothermajorjob of the HousekeepingDepartment.Nomatterhow cleanone keepsthe
surroundings,one cannotavoidthe “uninvitedguests” –the pests.It isnot onlyembarrassingbutalso
speaksbadlyof a hotel where one seesrats,cockroaches,andlizardsrunningaround.Therefore,pest
control is one of the primaryresponsibilitiesof the housekeepingdepartment.
6. KeyControl
Keycontrol isone of the major jobsof the housekeepingdepartment.The roomkeyshave tobe handled
efficientlyandsafelybefore andafterlettingthe room.
7. Safetyand Security
The HousekeepingDepartmentisresponsible formaintainingapeaceful atmosphere inthe hotel.If the
guestsandstaff alwaysfearfor theirsafetyandthe safetyof theirbelongings,the atmosphere will be
verytense.Hence the housekeepingdepartmentstaff shouldbe aware of waysto protecthimself and
others,especiallythe guestsaroundhimandthe propertyof the hotel fromaccidentsandtheft.Several
accidentscouldoccur at the place of work.These include fire accidents,falls,wounds,injuries,
negligenceinhandlingelectrical equipmente tc . It is importantforall housekeepingpersonneltoknow
aboutfirstaid as theycouldbe the firstoneson the spot togive immediate attentiontoaguestand also
an employeeintrouble.
8. InteriorDecoration
Interiordecorationisthe artof creatinga pleasantatmosphere inthe livingroomwiththe additionof a
complex of furnishings,art,andcrafts,appropriatelycombinedtoachieve aplannedresultordesign.
These arts andcrafts have to be well maintainedbythe housekeepingdepartment.Decoratingflowersis
a creative andstimulatingartwhichoftencarriesa message ortheme.Flowersandindoorplantsadd

6. colorand beautyto a room.
9. Room Maintenance
Good housekeepingdepartmentisjustasresponsible forthe hotel'smaintenanceasanengineering
department.Inanideal environment,the housekeepingstaff andmanagersshouldactas the eyesand
ears of the engineeringdepartment.If damagedorbrokenitemsare notreported,theycan'tbe fixed.
Propermaintenance will make the perceptionof cleanlinesseasiertomaintainandreduce guest
complaints.
Principles of Cleaning
 Scrubbing(frictional cleaning) isthe bestwaytophysicallyremove dirt,debrisand
microorganisms.
 Cleaningisrequiredpriortoanydisinfectionprocessbecause dirt,debrisandothermaterials
can decrease the effectivenessof manychemical disinfectants.
 Cleaningproductsshouldbe selectedonthe basisof theiruse,efficacy,safetyandcost.
 Cleaningshouldalwaysprogressfromthe leastsoiledareastothe mostsoiledareasandfrom
highto lowareas,so that the dirtiestareasanddebristhatfall on the floorwill be cleanedup
last.
 Dry sweeping,moppinganddustingshouldbe avoidedtopreventdust,debrisand
microorganismsfromgettingintothe airandlandingoncleansurfaces.Airborne fungal spores
are especiallyimportantastheycan cause fatal infectionsinimmunosuppressedperson.
 Mixing(dilution) instructionsshouldbe followed whenusingdisinfectants.(Toomuchortoo
little watermayreduce the effectivenessof disinfectants.)
 Cleaningmethodsandwrittencleaningschedulesshouldbe basedonthe type of surface,
amountand type of soil presentandthe purpose of the area.
 Routine cleaningisnecessarytomaintainastandardof cleanliness.Schedulesandprocedures
shouldbe consistentandposted.
benefits of good housekeeping
 decreased fire hazards
 lower worker exposures to hazardous substances (e.g. dusts, vapours)
 better control of tools and materials, including inventory and supplies
 more efficient equipment cleanup and maintenance
 better hygienic conditions leading to improved health

7.  more effective use of space
 reduced property damage by improving preventive maintenance