1. Curriculum Vitae
RAVI SHANKER ROHILA
MOB: +919636061031. +966557207100
Email ID: ravishankerrohilla@yahoo.com, ravishankerrohilla@outlook.com
Skype ID: ravishanker598
PROFILES/OBJECTIVES:
Looking for a challenging position of Housekeeping Senior Supervisor, in a reputed company with a view to use my wide
experience for the benefit of the organization.
COMPETENCIES
1. Hard Working
2. Enthusiastic
3. Reliable
4. Excellent Communication Skills
5. Positive Attitude
6. Integrity
7. Proactive
8. Team Orients
KEY SKILLS
Committed to proving excellent quality service.
Willing to go out of my way to make guests comfortable.
Learn quickly, and able to work under pressure
Provide excellent service and develop rapport with customers.
Results-oriented, Self-starter with Experience
Strongly develop management, Supervisory and training skills.
Proven commitment to team building, demonstrated by the ability to lead and motivate staff to perform at top
efficiency levels.
Excellent analytical and communication skills
Reputation for being motivated, dedicated and dependable in all areas of employment
ROFESSIONAL EXPERIENCE:
2. Curriculum Vitae
Company Name : Double Tree by Hilton Hotel
Designation : Housekeeping Supervisor
Duration : June 04.2015 to Still
Company Address : Post Box 15553
: Olaya Main Street
: Kingdom of Saudi Arabia
: Riyadh -11454 -KSA
Contact : +966-11-2935533
Company Name : IBIS Hotel (Accor Group)
Designation : House Keeping Supervisor
Duration : Feb.2013 to28 Jan2015
Company Address : Ibis Riyadh Olaya Street
: Post Box 61066
: Kingdom of Saudi Arabia
: Riyadh -11565 –KSA
Contact : +9664199995
Company Name : Holiday Inn Izdihar Hotel (IHG Group)
Designation : House Keeping Supervisor
Duration : Dec’ 2009 to Oct.2012
Company Address : Izdihar District, Riyadh
Kingdom of Saudi Arabia
Contact : +966501501474
Company Name : Hotel Shanti Place Hotel
Designation : Room Boy
Duration : Sep 2007To Nov2009
Address : A-67 Mahipal Extn National Highway -8
: Near I.G.I Airport New Delhi-37
OTHER TALENT HOTEL LINE
Pre Opening Hotel
Room Set Up Idea’s
Planning for Room Setup
Hard Worker
New Hotel Project room Plans
Latest Interior Design
New Employees Training
All Kind of Machine Operating
Rest Room setup
Chemical training Johnson
JOB DESCRIPTION
Job title: Housekeeping Supervisor
3. Curriculum Vitae
Responsibility for others: Housekeeping staff, cleaners and laundry staff
Overall purpose of the job:
To ensure standards of cleanliness, hygiene and tidiness are maintained throughout the hotel and to manage the
housekeeping and laundry department efficiently to maintain standards and control costs.
MAIN DUTIES AND RESPONSIBILITIES
1. To ensure standards of cleanliness, hygiene and tidiness in all
Bedrooms /corridors /function rooms /public areas are maintained:
a) Supervising the daily cleaning of assigned rooms, bathrooms, corridor areas and public areas to the highest
standards. This includes changing bed linen, replacing towels, cleaning bathrooms thoroughly, vacuuming,
mopping and dusting daily. Subject to levels of business the housekeeper will be expected to also service
rooms.
b) Ensuring the upkeep of vacant rooms.
c) Maintaining an orderly storeroom and trollies.
2. To ensure customer satisfaction is maintained by:
a) Ensuring guest laundry is collected, charged and returned to the guest in a speedy and accurate fashion.
b) Ensuring guest property left behind is logged and stored in a secure location for lost property.
c) Resolving any guest problems or complaints when possible and ensuring management are kept informed.
e) Action any maintenance requests in order to comply with the hotel’s established quality standards and ensure
guest satisfaction.
3. To set and maintain standards of service commensurate with the standing of the hotel:
a) Managing a stock control and ordering system to ensure availability of stock and cost control to maintain
costs to a minimum.
B) attending any appropriate off and on the job training courses.
c) Wearing a clean and suitable uniform and name badge at all times.
d) Implementing the hotel’s good customer relations policy, including politely addressing guests and colleagues
at all times
4. To ensure the department is operated within the Legal Framework by:
a) Immediately reporting and documenting to management any observed or known safety hazards, conditions or
unsafe practices and procedures.
ACTIVITIES AND RESPONSIBILITIES Job Duties & Responsibilities
1. Responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property.
2. as well as maintaining and implementing cleaning procedures for all assigned rooms, common areas,
hallways.
3. Responsible form staff training, inter-department communications, and staff scheduling.
4. To manage all facts of the housekeeping department to ensuring high levels of guest service and satisfaction.
5. Including guest rooms, public areas, laundry department, uniform & linen, storage areas and work areas.
6. To be responsible for the long term vision and direction of both
7. To respond to all guest requests, problems, complaints and /or accidents presented through reservations,
comment cards, letters and /or phone calls, in an attentive, courteous and efficient manner.
4. Curriculum Vitae
8. To attend daily briefing with immediate superior.
9. To direct all housekeeping activities
10. To inspect guest rooms and public areas, keep up special project and assigns rooms to be deep cleaned.
11. To work closely with chief engineer on maintenance and repairs.
12. To schedule daily cleaning of guest rooms and public areas, keep up special project and assigns rooms to be
deep cleaned.
13. To maintain and monitor “Lost and Found” procedures and policies according to Corporate Standards.
14. To be aware of all activities relating to housekeeping operation.
15. Monitor and ensure a safe working environment.
16. responsible for the cleaning program gest room, corridors and public area
17. responsible for AM/PM discrepancy report. Submits requires on timely basis
18. Cleaning product and equipment. Trains employees for proper usage. Supervise dilution
Of product and complies with health and safety standard.
19. To coordinate with contractor for windows washing and pest control
Daily reports to the Housekeeping office in proper uniform w
PAST JOB
Worked as H.K SUPERVISOR in HOLIDAY INN IZDIHAR HOTEL a unit of IHG groups of hotel from
26/12/2009 to 13/11/2012
Worked as H.K SUPERVISOR in IBIS HOTEL a Unit of unit Accor group hotel from 16/02/2013 To 28
Jan 2015
Worked As HK Supervisor in Double Tree by Hilton Group Hotel from 03/06/2015 To Still Working
IT SKILLS
Basic fundamentals of computer, Microsoft Office, browsing & surfing of internet, Transit house
management system (THMS) ideas house management system, Fidelio house management system,
Lehost house management system, RMS System, Wish net, Prolific, Touché
JOB AND RESPONSIBILITIES: Be punctual and daily reports to the Housekeeping office in proper uniform w
1. Be punctual and daily reports to the Housekeeping office in proper uniform with nametag.
2. Abides by hotel's rules and regulations
3. Daily records and reports all problems to the Assistant Housekeeper.
4. Cleans and maintains the guestrooms, public stairways, extinguisher cabinets / tanks, guestrooms' mirror and
public areas' walkways.
5. Collects and separates wet and dry garbage.
6. Daily picks up fresh linen from the linen room and distributes to the Room maids.
7. Checks and dusts the vacant rooms
8. Services of rooms: Guest requests/Vacant rooms/Check out rooms/Make - up rooms
9. Assists Room Maids set up the guestroom on urgently room requirement.
10. Able to handle cleaning equipment i.e. high pressure machine, vacuum machine etc.
11. Always maintains the cleaning equipment properly and in conditions.
12. Cleans and varnish the wooden floor in the guest room.
13. Brush scrubs the walkway bricks cleans and scrubs sand-washed floor or ceramic tiles.
14. Cleans and maintains the wooden laths in front of the guestrooms.
15. Dust cleans the borders, floor skirts, and columns, shade lamps along the public areas and in the
5. Curriculum Vitae
guestrooms.
16. Collects used guest's linen for cleaning together the list to the laundry.
17. Do not leave soiled linen or garbage lying in the hallways.
18. Set the temperature of check out rooms, as instructed by the Housekeeper.
19. Cleans the guestrooms and areas that assigned by the Supervisor or Assistant Housekeeper.
20. Writes out in details of the Room maid's control sheet
21. Changes bed accessories in the guestroom under the procedures.
22. Keeps properly the cleaning equipment as hotel's policy after used.
23. Leave the area, zone for breaks or meal periods as schedule by area or zone Supervisor.
24. Never leaves the guest room zone unattended, one Attendant must remain.
25. Counts and sorts dirty linen and delivers to the Laundry.
26. Keeps the guest's lost and found items and reports to the Housekeeping Clerk.
27. Reports to the Supervisor any repairs and maintenance required
28. Reports and records damaged items to Supervisor or HK Clerk.
29. Daily returns the Room maid's control sheet and log book to HK Clerk.
30. Daily pleases the flowers vase and fruit basket into the guest rooms.
31. Answer the calls from guests quickly and courteously.
32. Collect laundry bag from the guest for dry cleaning and pressing to the Laundry, delivers back when ready.
33. Help the guests with hotel information and do not give out information about guests under any
circumstances.
34. Arranges and set up the flower for the Honeymoon suites as required.
35. Turns down the rooms in the evening, all guest rooms and only suites for which an arrival is expected.
The floor supervisor reports to the assistant housekeeper. They are responsible for the
final condition of the guestrooms on the floors allocated to them. His/her duties are:-
1. Issue floor keys to room attendants
2. Supervise cleaning on the allotted floors and areas- including guestrooms,
corridors, staircases, floor pantries of the allotted floors
3. Inspection of cleaning in rooms and coordination of the work in floors
4. Supervise handling of soiled linen to laundry and requisitioning of fresh ones from
housekeeping
5. Report maintenance work on the floor
6. Supervise spring cleaning.
7. Coordinate with room service for tray clearance.
8. Maintain par stock for the respective floors.
9. Facilitate provision of extra services to guests such as baby sitters, hot water
bottles, other guest requests
Prepare housekeeping status reports.
Inform the front office about ready rooms Ensure services offered to VIPs
are of highest standards
REFERENCES
Mr. thaer Charkey: G.M of Hotel HOLIDAY INN IZDIHAR HOTEL, Email id:
6. Curriculum Vitae
thaher.charkey@ihg.com ,thaher.charkey@izdihar.com
Mr. Satish: Executive House keeper holiday inn izdihar (Saudi Arab)
Contact no:+966593189715
Mr. Sahid Yousuf :Asst Executive house keeper :Mobile no:+966593190298
Mr. Mohammed Farajat: G.M of Hotel IBIS Hotel,
Mr. Eugene House Keeping Manager Ibis Hotel Mobile no: +966547198757
Summary
Housekeeping Supervisor will be responsible for the supervision and control of
Cleaning and servicing for all bedrooms, restaurants, function and public rooms in
The hotel and homes. Their job duties are critical in the effective supervision of the
Hotel, as cleanliness is of the highest priority in the hospitality industry. The
Effective management of subordinate housekeeping employees will be paramount
To the success of this position. Leadership, problem-solving, and decisiveness
Are critical for success in this role
Training – IHG HOTEL FOR FIRE TARRING
Accor Group Training Moments on the Job on June 26/2013
Accor Group Training on the Job Housekeeping Essentials may 07/2014
Accor Group training on the job For I S O Awareness may 04/2014
Accor group Training on the Country Cultural Awareness and Diversity Aug 24/2014
Hilton group online course for housekeeping department Tarring
EDUCATIONAL QUALIFICATION:
ACADEMIC : RAJ. Secondary Board of Education.
Computer Excellence : Windows 2000, XP, MS-OFFICE (Word, Excel, PowerPoint, Internet)
PERSONAL INFORMATION:
FATHER NAME : Sh. than Singh Rohila
ADDRESS : 152/2 Hair Nagar ashram, New Delhi-14.
PHONE : +966557207100
DATE OF BIRTH : 17th Sept. 1985.
MARITAL STATUS : married
NATIONALITY : Indian
LANGUAGE : English, Hindi, Rajasthan,
