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BASIC CONCEPTS
IN HOUSEKEEPING
Lesson 1: Definition and Scope of Housekeeping
ACTIVITY 1: HOW DO I
KNOW?
“CLEANLINESS is
next to
GODLINESS.”
1.WHAT DO I
MEAN BY
HOUSEKEEPING?
2. HOW CAN I
DESCRIBE
HOUSEKEEPING?
- or House cleaning
- is the systematic process of
making a home neat and
clean.
- refers to the upkeep and
maintenance of cleanliness
and orderliness in the
house, lodging
establishment such as hotel,
inn, apartel, condominium,
resort, dormitory or even the
hospital.
• A person who is
responsible for
administering
housekeeping
maintenance and for
insuring that everything
is in order.
• He or she sees to it that
occupants are
comfortable, safe and
protected inside and
outside.
•Some housekeeping is
house cleaning and
some housekeeping is
home chores.
HOME CHORES
•are housework that need
to be done at regular
intervals.
HOUSEKEEPING
• It includes the budget and control of
expenditures, preparing meals, buying
food, paying utility bills and cleaning the
house.
• Outdoor housekeeping chores include
removing leaves from rain gutters, washing
windows, sweeping doormats, cleaning the
pool, putting away lawn furniture and
taking out the trash.
WHAT DO YOU THINK
ARE THE TYPES OF
HOUSEKEEPING?
a. Domestic and Institutional
b. Global and Establishment
c. Commercial and Global
d. Local and Global
SCOPE OF HOUSEKEEPING
MAINTENANCE
•The scope of work highly depend
on where the housekeeping
activity is performed. In general,
the following are the
responsibilities of a housekeeper.
RESPONSIBILITIES OF A
HOUSEKEEPER
1. Maintains cleanliness and orderliness
inside and outside the house or
establishment.
2. Furnishes the room with the
necessary amenities and supplies
such as the furniture, linen,
appliances, and the like.
3. Keeps the area free of safety
hazards
4. Undertakes minor repairs like busted
bulbs, broken furniture, etc.
RESPONSIBILITIES
OF A HOUSEKEEPER
5. Washes, dries, irons laundry as well as
linen used.
6. Installs, cleans, and maintains fixtures
and facilities like furniture and
appliances.
7. Attends to the needs of members of
the household and guests.
FOR COMMERCIAL OR
INSTITUTIONAL
• There’s a need for a housekeeping
organization.
• Housekeeping department shall set
up a section for Room maintenance,
another for public area, separate
section for linen and laundry service.
Each section is headed by a section
head.
• In smaller establishments with fewer
guestrooms and public areas to be
serviced, the housekeeping unit may
just be a small section instead of a
department, headed by a
housekeeping supervisor, assisted by
an assistant housekeeper who takes
over in case the supervisor is not
around. All housekeeping staff report
directly to the housekeeping
supervisor.
WHAT IS THE IDEAL
HOUSEKEEPING?
WHICH IS WHICH?
WHAT ARE THE STANDARDS
OF IDEAL HOUSEKEEPING?
BASIC STANDARDS FOR
AN IDEAL HOUSEKEEPING
WORK:
1. Cleanliness
2. Orderliness
3. Sanitation
4. Comfort
5. Eye appeal
6. Safety
7. Maintenance
CLEANLINESS
• All areas are clean.
• Furniture and fixtures,
windows and glass panels are
free of dust; doorknobs and
metal fixtures are polished.
• Floors are vacuumed,
polished, or shampooed
when necessary.
• Grounds are free of litter and
dirt.
•Furniture and fixtures are
appropriately located.
•Linen are clean and
properly folded.
•Beds are made up
properly; linen are
mitered and wrinkle free.
ORDERLINESS
•Garbage are properly
disposed of.
•Area is protected from
pest infestation and
regularly fumigated.
SANITATION
• All areas are properly
lighted and ventilated.
• There is minimal form of
distraction.
• There are sufficient
amenities available.
COMFORT
• Surroundings are soothing
to the eyes.
• There is suitable interior
design and proper
blending of colors.
• Paintings and other
amenities like television sets
are mounted at eye level.
EYE APPEAL
• All areas are free from
safety hazards.
• House or structure is
provided with safety
facilities like fire
extinguishers, emergency
alarms, fire exits, etc.
SAFETY
• Supplies and materials are
available when needed.
• Consumption of supplies is
always monitored.
• All tools and equipment are
properly stored.
• There is periodic checking
of appliances and
equipment.
MAINTENANCE
Directions: Choose the best answer and
write the letter on the line.
________ 1. The image of a house or a
lodging is reflected not only in the quality of
facilities but also in the ___________.
a.quality of its housekeeping
b.location of the house or lodging place
c.size of the structure.
2. This is NOT the responsibility of the
housekeeper.
a.Housekeeping maintenance to ensure
everything is in order.
b.Seeing to it that occupants are
comfortable and safe.
c.Procuring housekeeping materials,
equipment and tools.
3. For commercial or institutional
housekeeping, this department its in- charge
for the cleaning and maintenance of rooms.
a.Linen and Laundry Department
b.Rooms Maintenance Department
c.Room Service Department
4. Facilities and fixtures are properly
arranged and installed in appropriate
location. This criterion belongs to this
housekeeping standard.
a.Safety
b.Orderly
c.Cleanliness
5. This criterion belongs to Eye Appeal
Standard.
a.There is suitable design and proper blending of
colors.
b.Rooms are properly lighted.
c.Occupants are not disturbed by any form of
distraction.
CLEANING AS A
HOUSEKEEPING
ACTIVITY
Good housekeeping requires very thorough cleaning and
being clean means the absence of visible dirt.
WHAT IS/ARE THE
DIFFERENCE/S OF
CLEANLINESS AND
ORDERLINESS?
CLEANLINESS
• is the process of freeing your
house or lodging place of
filth. This means each rooms
in your house requires a
different cleaning tactic:
which is easier to clean and
which needs more time to
clean.
ORGANIZING
• It involves creating a system for
storing and finding things. This
means you will have to take an
inventory of the clothes in your
closet and drawers, reorganize
where everything goes, pick out
all things you never wear
anymore.
• A great “finishing touch” way to
tie everything together after
your house or lodging is
cleaned.
HOW CAN I MAXIMIZE
MY CLEANING TIME?
5-S:
HOUSEKEEPING
to improve efficiency and productivity
to maintain safety and cleanliness
to maintain good control over the processes
to maintain the good product quality
5-S
SEIRI
SEITON
SEISO
SEIKETSU
SHITSUKE
Sorting/segregating
Self Arrangement/arranging
Spic and Span (Neat and Clean)
Standardization
Self Discipline
Junk &
Waste
Separating the wanted and
unwanted
Repairable Wanted
Items
No Use Repair
Discard To next step
SEIRI
SORTING/SEGREGATING
How often things are used.
 What is the life if the material.
 Cost of the material
 Be sure to throw the things,
otherwise
you may repent.
While doing Seiri keep in mindWhile doing Seiri keep in mind ::
SEIRI Sorting/Segregating
Consequences of not followingConsequences of not following
SEIRI:SEIRI:
•The wanted is hard to find,when
required.
•More space is demanded.
•Unwanted items cause
misidentification.
•
SEIRI Sorting/Segregating
SEITONSEITON
SELF ARRANGEMENT/ARRANGINGSELF ARRANGEMENT/ARRANGING
Identifying places to arrange the
things and placing them in proper
order for prompt usage.
“A place for every thing andA place for every thing and
everything in its placeeverything in its place.”
The right location where the things will
be used.
FIFO (First in First out) arrangement.
Labeling of the area and the equipment is
very important.
Keep proper gaps between two things to
avoid confusion.
SEITONSEITON
Self Arrangement/arrangingSelf Arrangement/arranging
While doing Seiton keep in mindWhile doing Seiton keep in mind ::
SEITONSEITON
SELF ARRANGEMENT/ARRANGINGSELF ARRANGEMENT/ARRANGING
Consequences of not followingConsequences of not following
SEITON:SEITON:
• Things are seldom available when
needed
• Items get lost
• Items get mixed up
• Visual control not possible
•
SEITON
&
VISUAL CONTROL
• Good SEITON includes use of labels signs,
indications, display, cautions
• Use of labels signs, indications, display,
cautions highlights difference between
normality and abnormality.
• Non - users of the equipments also become
aware of its use and precautions.
SEISOSEISO
SPIC AND SPAN (NEAT AND CLEAN)SPIC AND SPAN (NEAT AND CLEAN)
Sweep your workplace thoroughly so that there is no
dust/dirt/scrap anywhere.
The area should say “ Who I’m” and its neatness
should give you a natural welcome.
SEISOSEISO
Spic and Span (Neat and Clean)Spic and Span (Neat and Clean)
While doing Seiso keep in mindWhile doing Seiso keep in mind ::
Cleaning should be done regularly.
Use the best cleaning agent .
All the nooks and corners should be
cleaned.
Keep all the labels intact.
All the labels should correct, visible and
legible to all.
SPIC AND SPAN (NEAT AND CLEANSPIC AND SPAN (NEAT AND CLEAN
Consequences of not practicing SEISO:Consequences of not practicing SEISO:
• Performance of machines deteriorates
• The quality / aesthetic quality
deteriorates
• Dirty place is unpleasant and hazardous
to health.
• Sends uncaring and irresponsible message
to the team members and society at large.
• People working at dirty areas are
generally found to have low desire to
excel and their motivation level is low.
• Always aim at maintaining the standard
level of cleanliness, hygiene and visual
control.
• Keep all the 4 M’s ( Man., Machine,
Material and Method) intact, a lapse in any
one of them will make you loose the rest
of the three
SEIKETSUSEIKETSU
(standardization)(standardization)
While doing Seiketsu keep in mindWhile doing Seiketsu keep in mind ::
The standards should be arrived at
unanimously.
Always keep the standards flexible to
changes and improvements.
Standards should be known to all and
displayed.
SEIKETSUSEIKETSU
(standardization)(standardization)
Consequences of not following
Seiketsu :
• Dual standards yield multiple results.
• Multiple results lead to conflicts and confusions.
• Rework increases.
• Rework increases the basic cost of the finished product
without any value addition
SEIKETSUSEIKETSU
(standardization)(standardization)
The Essence of Seiketsu
• It is the proof that 3-S (SEIRI,
SEITON, SEISO) are being
religiously carried out.
• It is the barometer which indicates
the control level based on the 5-S of
all the workers.
SEIKETSUSEIKETSU
(standardization)(standardization)
SHITSUKESHITSUKE
(SELF-DISCIPLINE)(SELF-DISCIPLINE)
• If you are disciplined. :
• Rules will always be followed.
• Laid down targets will be achieved.
• Improvements will be promoted .
• The no. of defects will be reduced.
• The cost will not increase.
SHITSUKESHITSUKE
(SELF-DISCIPLINE)(SELF-DISCIPLINE)
How to practice SHITSUKE
•Train all team members on 4-S
•Correct wrong practices on the spot
•Punctuality is the backbone of 5S
•Follow work instructions.
Think Locally actThink Locally act
GloballyGlobally
5- S HOUSE KEEPING
Following 5 S will help you :
Maintain good product quality.
Improve your efficiency and
productivity
Maintain good control over the
processes
Ensure safety and cleanliness.
ACTIVITY 3: HOUSEKEEPING
CHALLENGE
Mechanics:
1.Make a plan or schedule for cleaning your house.
Indicate the daily, weekly and occasional tasks. Fill in the
chart. (PROCESS)
DAILY TASKS WEEKLY TASKS OCCASIONAL
TASKS
2. Do the housekeeping challenge in your
house with your plan or schedule created.
Do the task within 1 week.
3. Post pictures in Facebook from day 1 to
day 5 of housekeeping. (before and after)
4. In your pictures, put captions with 100
words. (PRODUCT)
THANK You for
Listening 

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HOUSEKEEPING

  • 1. BASIC CONCEPTS IN HOUSEKEEPING Lesson 1: Definition and Scope of Housekeeping
  • 2. ACTIVITY 1: HOW DO I KNOW? “CLEANLINESS is next to GODLINESS.”
  • 3. 1.WHAT DO I MEAN BY HOUSEKEEPING? 2. HOW CAN I DESCRIBE HOUSEKEEPING?
  • 4.
  • 5. - or House cleaning - is the systematic process of making a home neat and clean. - refers to the upkeep and maintenance of cleanliness and orderliness in the house, lodging establishment such as hotel, inn, apartel, condominium, resort, dormitory or even the hospital.
  • 6. • A person who is responsible for administering housekeeping maintenance and for insuring that everything is in order. • He or she sees to it that occupants are comfortable, safe and protected inside and outside.
  • 7. •Some housekeeping is house cleaning and some housekeeping is home chores.
  • 8. HOME CHORES •are housework that need to be done at regular intervals.
  • 9. HOUSEKEEPING • It includes the budget and control of expenditures, preparing meals, buying food, paying utility bills and cleaning the house. • Outdoor housekeeping chores include removing leaves from rain gutters, washing windows, sweeping doormats, cleaning the pool, putting away lawn furniture and taking out the trash.
  • 10. WHAT DO YOU THINK ARE THE TYPES OF HOUSEKEEPING? a. Domestic and Institutional b. Global and Establishment c. Commercial and Global d. Local and Global
  • 11.
  • 12.
  • 13.
  • 14.
  • 15.
  • 16. SCOPE OF HOUSEKEEPING MAINTENANCE •The scope of work highly depend on where the housekeeping activity is performed. In general, the following are the responsibilities of a housekeeper.
  • 17. RESPONSIBILITIES OF A HOUSEKEEPER 1. Maintains cleanliness and orderliness inside and outside the house or establishment. 2. Furnishes the room with the necessary amenities and supplies such as the furniture, linen, appliances, and the like. 3. Keeps the area free of safety hazards 4. Undertakes minor repairs like busted bulbs, broken furniture, etc.
  • 18. RESPONSIBILITIES OF A HOUSEKEEPER 5. Washes, dries, irons laundry as well as linen used. 6. Installs, cleans, and maintains fixtures and facilities like furniture and appliances. 7. Attends to the needs of members of the household and guests.
  • 19. FOR COMMERCIAL OR INSTITUTIONAL • There’s a need for a housekeeping organization. • Housekeeping department shall set up a section for Room maintenance, another for public area, separate section for linen and laundry service. Each section is headed by a section head.
  • 20. • In smaller establishments with fewer guestrooms and public areas to be serviced, the housekeeping unit may just be a small section instead of a department, headed by a housekeeping supervisor, assisted by an assistant housekeeper who takes over in case the supervisor is not around. All housekeeping staff report directly to the housekeeping supervisor.
  • 21. WHAT IS THE IDEAL HOUSEKEEPING?
  • 23. WHAT ARE THE STANDARDS OF IDEAL HOUSEKEEPING?
  • 24. BASIC STANDARDS FOR AN IDEAL HOUSEKEEPING WORK: 1. Cleanliness 2. Orderliness 3. Sanitation 4. Comfort 5. Eye appeal 6. Safety 7. Maintenance
  • 25. CLEANLINESS • All areas are clean. • Furniture and fixtures, windows and glass panels are free of dust; doorknobs and metal fixtures are polished. • Floors are vacuumed, polished, or shampooed when necessary. • Grounds are free of litter and dirt.
  • 26. •Furniture and fixtures are appropriately located. •Linen are clean and properly folded. •Beds are made up properly; linen are mitered and wrinkle free. ORDERLINESS
  • 27. •Garbage are properly disposed of. •Area is protected from pest infestation and regularly fumigated. SANITATION
  • 28. • All areas are properly lighted and ventilated. • There is minimal form of distraction. • There are sufficient amenities available. COMFORT
  • 29. • Surroundings are soothing to the eyes. • There is suitable interior design and proper blending of colors. • Paintings and other amenities like television sets are mounted at eye level. EYE APPEAL
  • 30. • All areas are free from safety hazards. • House or structure is provided with safety facilities like fire extinguishers, emergency alarms, fire exits, etc. SAFETY
  • 31. • Supplies and materials are available when needed. • Consumption of supplies is always monitored. • All tools and equipment are properly stored. • There is periodic checking of appliances and equipment. MAINTENANCE
  • 32. Directions: Choose the best answer and write the letter on the line. ________ 1. The image of a house or a lodging is reflected not only in the quality of facilities but also in the ___________. a.quality of its housekeeping b.location of the house or lodging place c.size of the structure.
  • 33. 2. This is NOT the responsibility of the housekeeper. a.Housekeeping maintenance to ensure everything is in order. b.Seeing to it that occupants are comfortable and safe. c.Procuring housekeeping materials, equipment and tools.
  • 34. 3. For commercial or institutional housekeeping, this department its in- charge for the cleaning and maintenance of rooms. a.Linen and Laundry Department b.Rooms Maintenance Department c.Room Service Department
  • 35. 4. Facilities and fixtures are properly arranged and installed in appropriate location. This criterion belongs to this housekeeping standard. a.Safety b.Orderly c.Cleanliness
  • 36. 5. This criterion belongs to Eye Appeal Standard. a.There is suitable design and proper blending of colors. b.Rooms are properly lighted. c.Occupants are not disturbed by any form of distraction.
  • 37. CLEANING AS A HOUSEKEEPING ACTIVITY Good housekeeping requires very thorough cleaning and being clean means the absence of visible dirt.
  • 38. WHAT IS/ARE THE DIFFERENCE/S OF CLEANLINESS AND ORDERLINESS?
  • 39. CLEANLINESS • is the process of freeing your house or lodging place of filth. This means each rooms in your house requires a different cleaning tactic: which is easier to clean and which needs more time to clean.
  • 40. ORGANIZING • It involves creating a system for storing and finding things. This means you will have to take an inventory of the clothes in your closet and drawers, reorganize where everything goes, pick out all things you never wear anymore. • A great “finishing touch” way to tie everything together after your house or lodging is cleaned.
  • 41. HOW CAN I MAXIMIZE MY CLEANING TIME?
  • 42. 5-S: HOUSEKEEPING to improve efficiency and productivity to maintain safety and cleanliness to maintain good control over the processes to maintain the good product quality
  • 44. Junk & Waste Separating the wanted and unwanted Repairable Wanted Items No Use Repair Discard To next step SEIRI SORTING/SEGREGATING
  • 45. How often things are used.  What is the life if the material.  Cost of the material  Be sure to throw the things, otherwise you may repent. While doing Seiri keep in mindWhile doing Seiri keep in mind :: SEIRI Sorting/Segregating
  • 46. Consequences of not followingConsequences of not following SEIRI:SEIRI: •The wanted is hard to find,when required. •More space is demanded. •Unwanted items cause misidentification. • SEIRI Sorting/Segregating
  • 47. SEITONSEITON SELF ARRANGEMENT/ARRANGINGSELF ARRANGEMENT/ARRANGING Identifying places to arrange the things and placing them in proper order for prompt usage. “A place for every thing andA place for every thing and everything in its placeeverything in its place.”
  • 48. The right location where the things will be used. FIFO (First in First out) arrangement. Labeling of the area and the equipment is very important. Keep proper gaps between two things to avoid confusion. SEITONSEITON Self Arrangement/arrangingSelf Arrangement/arranging While doing Seiton keep in mindWhile doing Seiton keep in mind ::
  • 49. SEITONSEITON SELF ARRANGEMENT/ARRANGINGSELF ARRANGEMENT/ARRANGING Consequences of not followingConsequences of not following SEITON:SEITON: • Things are seldom available when needed • Items get lost • Items get mixed up • Visual control not possible •
  • 50. SEITON & VISUAL CONTROL • Good SEITON includes use of labels signs, indications, display, cautions • Use of labels signs, indications, display, cautions highlights difference between normality and abnormality. • Non - users of the equipments also become aware of its use and precautions.
  • 51. SEISOSEISO SPIC AND SPAN (NEAT AND CLEAN)SPIC AND SPAN (NEAT AND CLEAN) Sweep your workplace thoroughly so that there is no dust/dirt/scrap anywhere. The area should say “ Who I’m” and its neatness should give you a natural welcome.
  • 52. SEISOSEISO Spic and Span (Neat and Clean)Spic and Span (Neat and Clean) While doing Seiso keep in mindWhile doing Seiso keep in mind :: Cleaning should be done regularly. Use the best cleaning agent . All the nooks and corners should be cleaned. Keep all the labels intact. All the labels should correct, visible and legible to all.
  • 53. SPIC AND SPAN (NEAT AND CLEANSPIC AND SPAN (NEAT AND CLEAN Consequences of not practicing SEISO:Consequences of not practicing SEISO: • Performance of machines deteriorates • The quality / aesthetic quality deteriorates • Dirty place is unpleasant and hazardous to health. • Sends uncaring and irresponsible message to the team members and society at large. • People working at dirty areas are generally found to have low desire to excel and their motivation level is low.
  • 54. • Always aim at maintaining the standard level of cleanliness, hygiene and visual control. • Keep all the 4 M’s ( Man., Machine, Material and Method) intact, a lapse in any one of them will make you loose the rest of the three SEIKETSUSEIKETSU (standardization)(standardization)
  • 55. While doing Seiketsu keep in mindWhile doing Seiketsu keep in mind :: The standards should be arrived at unanimously. Always keep the standards flexible to changes and improvements. Standards should be known to all and displayed. SEIKETSUSEIKETSU (standardization)(standardization)
  • 56. Consequences of not following Seiketsu : • Dual standards yield multiple results. • Multiple results lead to conflicts and confusions. • Rework increases. • Rework increases the basic cost of the finished product without any value addition SEIKETSUSEIKETSU (standardization)(standardization)
  • 57. The Essence of Seiketsu • It is the proof that 3-S (SEIRI, SEITON, SEISO) are being religiously carried out. • It is the barometer which indicates the control level based on the 5-S of all the workers. SEIKETSUSEIKETSU (standardization)(standardization)
  • 58. SHITSUKESHITSUKE (SELF-DISCIPLINE)(SELF-DISCIPLINE) • If you are disciplined. : • Rules will always be followed. • Laid down targets will be achieved. • Improvements will be promoted . • The no. of defects will be reduced. • The cost will not increase.
  • 59. SHITSUKESHITSUKE (SELF-DISCIPLINE)(SELF-DISCIPLINE) How to practice SHITSUKE •Train all team members on 4-S •Correct wrong practices on the spot •Punctuality is the backbone of 5S •Follow work instructions.
  • 60. Think Locally actThink Locally act GloballyGlobally
  • 61. 5- S HOUSE KEEPING Following 5 S will help you : Maintain good product quality. Improve your efficiency and productivity Maintain good control over the processes Ensure safety and cleanliness.
  • 62. ACTIVITY 3: HOUSEKEEPING CHALLENGE Mechanics: 1.Make a plan or schedule for cleaning your house. Indicate the daily, weekly and occasional tasks. Fill in the chart. (PROCESS) DAILY TASKS WEEKLY TASKS OCCASIONAL TASKS
  • 63. 2. Do the housekeeping challenge in your house with your plan or schedule created. Do the task within 1 week. 3. Post pictures in Facebook from day 1 to day 5 of housekeeping. (before and after) 4. In your pictures, put captions with 100 words. (PRODUCT)