Ecolab provides housekeeping training and systems to hotels to increase efficiency and ensure guest satisfaction. The document outlines the standard procedures a housekeeper should follow each day, including tasks like stocking supplies, cleaning each room thoroughly from top to bottom using approved chemicals, and conducting final inspections before reporting back at the end of their shift. The goal is to present guests with immaculately clean and well-maintained rooms.

1. Housekeeping Training - First StepsHousekeeping Training - First Steps

2. Housekeeping Training - First StepsHousekeeping Training - First Steps
Ecolab‘s approach:
1. Listening to and understanding the customer‘s processes.
2. Increasing the customer‘s efficiency and productivity by using
Ecolab‘s professional housekeeping systems.
3. Supporting the concept by tailor-made cleaning plans and
checklists.
We would like to present Ecolab‘s customized training tool especially
for housekeeping needs.
Together we are confronted with the task of caring for our guests in a
way that they come to us and find a clean and well-kept hotel. This is
what you are responsible for as well as making their stay as pleasant
as possible.
Our customerOur customerOur customerOur customer

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4. Housekeeping Training - First StepsHousekeeping Training - First Steps
Our business revolves around our guests.
The guest must get the feeling that he/she is cared for individually and
that everything possible is being done to make his/her stay as pleasant
as possible.
The guest in focusThe guest in focusThe guest in focusThe guest in focus

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6. Housekeeping Training - First StepsHousekeeping Training - First Steps
The day of the chambermaid starts punctually at (insert time).
The uniform should be clean and neat with a name-badge.
A well-groomed appearance creates a good impression and reassures
guests of the hotel’s professionalism.
Meal-breaks should be arranged so as not to interfere with the room
cleaning schedule so that the task can be completed on time and to
the required standard.
Start of workStart of workStart of workStart of work

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8. Housekeeping Training - First StepsHousekeeping Training - First Steps
A list of rooms to be serviced and relevant keys should be issued to each
assigned chambermaid in the presence of the supervisor or Executive
Housekeeper. All keys issued should be confirmed with a signature in
key log.
Task DelegationTask DelegationTask DelegationTask Delegation

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10. Housekeeping Training - First StepsHousekeeping Training - First Steps
The chambermaid’s trolley should be stocked with sufficient towels and
linen to service the rooms assigned. In some hotels this task is completed
the day before to save time.
Also required are refill items such as guest soap and shampoo, pens and
note paper, chocolates, biscuits etc.
It might be useful to have a checklist of such items to ensure that
everything needed is to hand.
Guest suppliesGuest suppliesGuest suppliesGuest supplies

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12. Housekeeping Training - First StepsHousekeeping Training - First Steps
Cleaning tools such as the vacuum cleaner should be checked to make
sure they are complete, and then placed on the trolley. Cleaning supplies,
e.g. cleaning chemicals, brushes, sponges, cloths, etc. should be put
into the carrier tray. Everything should be checked in order to avoid
any loss of time later on due to insufficient materials.
The following cleaning products can be used:
(Insert product names)
Cleaning suppliesCleaning suppliesCleaning suppliesCleaning supplies

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14. Housekeeping Training - First StepsHousekeeping Training - First Steps
Unfortunately, it is not always possible to work from one end of the
corridor to the other, servicing every room in order.
Rooms with “Please do not disturb” signs on the door should be noted
as these rooms will have to be serviced later. Do not enter or knock on
the door under any circumstances.
Rooms with “Please clean up” signs should be serviced first.
Work sequenceWork sequenceWork sequenceWork sequence

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16. Housekeeping Training - First StepsHousekeeping Training - First Steps
Before entering the room, knock loudly on the door and clearly
say “Housekeeping”.
Do not knock with the key as the door might be damaged.
Room entry procedureRoom entry procedureRoom entry procedureRoom entry procedure

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Before entering a room, knock again on the door with the hand.
After having knocked twice give the guest enough time to reply.
Enter if there is no reply.
Say “Housekeeping” loudly and clearly as you enter the room.
If there are still guests in the room, apologise and inform the guests that
you will come back later in order to service the room.
Leave the door open while you are servicing the room.
Entering the roomEntering the roomEntering the roomEntering the room

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A typical used room may look like this.

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When entering the room take your carry tray containing the cleaning
products and put it down in the bathroom, being careful not to
cause any damage.
Begin workBegin workBegin workBegin work

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The first job is to empty the ashtrays and waste-paper baskets
and then place them in the bathroom for cleaning.
Ashtrays and waste-paper basketsAshtrays and waste-paper basketsAshtrays and waste-paper basketsAshtrays and waste-paper baskets

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Then open the windows so that the room can be aired thoroughly.
Where rooms are fully air-conditioned, windows should not be
opened while the air conditioning is active.
Air the roomAir the roomAir the roomAir the room

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28. Housekeeping Training - First StepsHousekeeping Training - First Steps
Now the room can be thoroughly tided up. All items that are of no
further use to the guests, such as breakfast crockery, fruit bowls,
paper, etc., should be removed from the room.
Potential items of lost property, such as cameras, documents, etc.
must be marked with the room numbers and immediately handed in to the
housekeeping office. These items should then be are registered in a
lost-property book for return to the guest.
Breakfast crockeryBreakfast crockeryBreakfast crockeryBreakfast crockery

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The bed covers should now be stripped off. Take care that no items
of guest property, such as jewellery, pyjamas, etc. have been left
between the covers.
Also take care not to tear or soil the bed linen as you remove it from
the bed.
The bedThe bedThe bedThe bed

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32. Housekeeping Training - First StepsHousekeeping Training - First Steps
The entire laundry is carried out of the room and put inside the
laundry trolley, ordered by linen and terry cloth. This is carried
through according to hotel guidelines.
Bring laundry to the trolleyBring laundry to the trolleyBring laundry to the trolleyBring laundry to the trolley

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Fresh bed linen should be checked for cleanliness and proper style
before making the bed.
Check clean bed linenCheck clean bed linenCheck clean bed linenCheck clean bed linen

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Clean bed linen can now be taken from the trolley to the room.
Prepare to make the bedPrepare to make the bedPrepare to make the bedPrepare to make the bed

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The base sheet must be fitted carefully to avoid any shifting.
Base sheetBase sheetBase sheetBase sheet

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Once the bed is made, it should be left undisturbed to allow any dust
to settle before final cleaning.
Finish making the bedFinish making the bedFinish making the bedFinish making the bed

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A wide variety of soil and surface types can be found in the bathroom.
You will also find more stubborn soils present there. To deal with these
conditions, different specialist cleaning products and suitable cleaning
cloths have to be used.
Bathroom cleaningBathroom cleaningBathroom cleaningBathroom cleaning

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Clean ashtraysClean ashtraysClean ashtraysClean ashtrays
Ashtrays should be thoroughly wiped with a paper
towel and a solution of (insert product).

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First, the toilet must be flushed in order to remove any soil that may be
present. Next, spray the inside of the toilet bowl with (insert product),
making sure that the product goes under the rim. Now leave the toilet
for a few minutes so that the cleaning chemical can act.
Cleaning the toiletCleaning the toiletCleaning the toiletCleaning the toilet

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Light soiling of the washbasin and mountings should be cleaned with
(insert product).
The correct cloth for this job is coloured (insert colour).
Clean washbasin and mountingsClean washbasin and mountingsClean washbasin and mountingsClean washbasin and mountings

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The same procedure is used to clean both the bath and shower tray.
For heavy soil, (insert product) should be used.
After cleaning, the bath and/or shower tray should be rinsed thoroughly.
The correct cloth for this job is coloured (insert colour).
Bath and shower trayBath and shower trayBath and shower trayBath and shower tray

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All tiles, walls, showers, shower curtain, and other hard surfaces in
the bathroom should be cleaned with a (insert colour) sponge cloth and
(insert product). All surfaces should then be rinsed.
In case of stubborn soils, such as heavy soap residues or lime deposits,
special products (available from the housekeeper) must be used.
The correct cloth for this job is coloured (insert colour).
Walls, tiled surfaces, etc.Walls, tiled surfaces, etc.Walls, tiled surfaces, etc.Walls, tiled surfaces, etc.

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The toilet bowl must be thoroughly brushed and rinsed. Now, the seat
and toilet lid can be wiped with (insert product) using a (insert colour)
cloth.
Cleaning the inside of the toiletCleaning the inside of the toiletCleaning the inside of the toiletCleaning the inside of the toilet

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The outsides of the toilet bowl must be cleaned with (insert product).
The correct cloth for this job is coloured (insert colour).
Cleaning the outside of the toiletCleaning the outside of the toiletCleaning the outside of the toiletCleaning the outside of the toilet

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The last cleaning job in the bathroom is mopping the floor with a cleaning
solution of (insert product).
While doing so, make care that all corners and drains are cleaned
thoroughly.
Cleaning the floorCleaning the floorCleaning the floorCleaning the floor

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The shower curtain has to be arranged in accordance with hotel
procedures (e.g. gathered to the left or right).
Long shower curtains must be positioned outside of the shower base
for drying.
Arrange shower curtain or doorArrange shower curtain or doorArrange shower curtain or doorArrange shower curtain or door

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Before leaving the bathroom, all guest supplies must be replaced or
topped up, e.g. guest soap, shampoo, foam bath, toothbrush glass,
toilet paper,towels, bath mat, disinfectant strips for the toilet, etc.
Replenish guest suppliesReplenish guest suppliesReplenish guest suppliesReplenish guest supplies

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Room cleaning
The next job is to dust the entire room, including items such as
cupboards, the telephone, TV remote control and the headboard.
Dusting the bedroomDusting the bedroomDusting the bedroomDusting the bedroom

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All wood and veneered surfaces should be cleaned with (insert product).
The product is applied, wiped with a dry cloth and polished to a shine.
Wood surfacesWood surfacesWood surfacesWood surfaces

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74. Housekeeping Training - First StepsHousekeeping Training - First Steps
Now check that the lights, the TV, the remote control and any other
electrical items are working. Any faulty items should be reported to your
supervisor as soon as possible for repair or replacement.
Electrical temsElectrical temsElectrical temsElectrical tems

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Drawers and cupboards should be wiped with a damp cloth to
collect any dust.
Drawers and cupboardsDrawers and cupboardsDrawers and cupboardsDrawers and cupboards

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Next, the mirrors, glass table tops and the TV screen can be cleaned with
(insert product).
Glass itemsGlass itemsGlass itemsGlass items

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Next, vacuum the carpeted floor area, as well as the area immediately
in front of the room.
Vacuum the carpeted floorVacuum the carpeted floorVacuum the carpeted floorVacuum the carpeted floor

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Carpet spots can be removed using a sponge and solution of (insert
product).
Special products may be needed to deal with especially stubborn spots.
These products are usually issued by the housekeeper as required.
Carpet spotsCarpet spotsCarpet spotsCarpet spots

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The final step in the cleaning process is to spray air freshener into the
room. This will give the room a fresh smell, and counteract any
unpleasant odours.
Air freshenerAir freshenerAir freshenerAir freshener

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Hotel brochuresHotel brochuresHotel brochuresHotel brochures
The hotel brochures should now be arranged to look
attractive for the next guests.

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Before leaving the room, a final inspection should be made. Don’t forget
to examine the ceiling for spider-webs. This final inspection is vital to
ensure that the guest gets a good first impression when entering the
room.
Final inspectionFinal inspectionFinal inspectionFinal inspection

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Once the rooms have been cleaned and serviced, the hallway and
lifts can be cleaned.
Clean hallways and liftsClean hallways and liftsClean hallways and liftsClean hallways and lifts

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When you have finished cleaning and servicing each floor, inform the
housekeeper that that part of the job is done.
Report backReport backReport backReport back

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The empty chemical bottles are re-usable, so don’t discard them!
They can be refilled from the central filling station ready for the next day.
Replenish cleaning chemicalsReplenish cleaning chemicalsReplenish cleaning chemicalsReplenish cleaning chemicals

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Working materials, such as cleaning cloths and dusters, should be
cleaned and packed away. Don’t forget to check the vacuum cleaner
to see if the dust bag needs emptying.
Clean working materialsClean working materialsClean working materialsClean working materials

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The trolley should now be tided up and carefully parked in the store room.
Park the trolleyPark the trolleyPark the trolleyPark the trolley

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The completed room cleaning lists should now be returned to the
housekeeping office, and the keys should be logged back in, and signed
for by the Housekeeper.
Return keysReturn keysReturn keysReturn keys

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Hygiene and cleanliness are among the top priorities for your hotel,
because they are the top priorities for your guests.
Ecolab are committed to support your plans to achieve the standards
of hygiene and cleanliness your guests deserve.
(Insert name of TM), your local Territory Manager, would be delighted to
assist you to implement a professional housekeeping program.
With Ecolab as your partner in hygiene and cleanliness, we will ensure
that guests have pleasant memories of their stay, and return again and
again.
A job well done!A job well done!A job well done!A job well done!